On the beach
A stay at this Zona Hotelera property places you steps from Luxury Avenue Shopping Mall and within a 5-minute walk of Marlin Beach. La Isla Shopping Mall and Aquaworld are also within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Relax with a drink at one of the 3 poolside bars and enjoy free perks like free self parking and WiFi in public areas. Enjoy the gym and visit the 2 bars/lounges and swim-up bar for drinks.
Feb 28, 2024 by Paulina Arroyo
We appreciate your comments, we inform you that there are no restrictions on entering restaurants, you only have to make reservations.We hope to receive your visit again and enjoy our facilities.Kind regards,
Feb 6, 2024 by Paulina Arroyo
Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.We will ensure that your important comments are transmitted to the corresponding areas for their knowledge and follow-up.We hope you give us the opportunity to receive your visit again and we can regain your trust.Kind regards,
Feb 1, 2024 by Paulina Arroyo
We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay.We hope to have the pleasure of receiving your visit again and continue to exceed your expectations.Kind regards,
Jan 8, 2024 by Paulina Arroyo
We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do this. We appreciate the time you have taken to share your opinions and constructive comments.Once again we thank you for your kind opinion of our hotel and we hope to welcome you again in the future.Kind regards
Aug 29, 2023 by Paulina Arroyo
Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback is very valuable to us.We are sorry to hear that the service provided at the reception fell short of your expectations, as the entire team strives to maintain the highest standards of service for our guests and give them the opportunity to fully enjoy their experience with us.Thorough cleaning is an absolute necessity for the hotel and we follow very strict protocols to ensure satisfactory results regarding hygiene and cleanliness in our hotels.We also regret that our gastronomy did not meet your expectations, mainly because the quality and diversity of our culinary offer is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to continue to be a very special treatment for our customers.We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future.Kind regards,
Aug 1, 2023 by Paulina Arroyo
Agradecemos su valoración, nos hubiera gustado conocer sus comentarios, esperamos nos brinde la oportunidad de recibir su visita nuevamente y podamos superar sus expectativas.Saludos cordiales,
Jun 27, 2023 by Paulina Arroyo
We appreciate your comments, your important observations will be transmitted to the corresponding area for follow-up.We hope to have the pleasure of receiving your visit again.Kind regards
Jun 7, 2023 by Paulina Arroyo
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,
Apr 10, 2023 by Paulina Arroyo
We do everything possible to ensure that our clients can enjoy an enriching gastronomic experience in an unbeatable environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards
Mar 13, 2023 by Paulina Arroyo
We are very grateful for your comments, we are glad to know that your stay was pleasant and we hope to have the great pleasure of receiving your visit again.Kind regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Entertainment
Not included
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.