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"They put limitations on a few restaurants that we can eat out of. " More

By a verified traveler on Tue 27 Feb 2024

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Hotel Description

Beachfront property near Marlin Beach

On the beach

A stay at this Zona Hotelera property places you steps from Luxury Avenue Shopping Mall and within a 5-minute walk of Marlin Beach. La Isla Shopping Mall and Aquaworld are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Relax with a drink at one of the 3 poolside bars and enjoy free perks like free self parking and WiFi in public areas. Enjoy the gym and visit the 2 bars/lounges and swim-up bar for drinks.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$195* Per night/room Apr 8 - Apr 9

Family Room, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Suite, Oceanfront (Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, Sea View (Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Tucancún All Inclusive ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Occidental Tucancún All Inclusive

Everyone (6) Couples (3) Family (13)
4 out of 5
They put limitations on a few restaurants that we can eat out of.

Posted by on Feb 27, 2024

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Comment from Hotel Management

Feb 28, 2024 by Paulina Arroyo

We appreciate your comments, we inform you that there are no restrictions on entering restaurants, you only have to make reservations.We hope to receive your visit again and enjoy our facilities.Kind regards,

2 out of 5
The property has an amazing beach and ocean views. The pool area was nice but only had lounge chairs some higher chairs would be nice, The food was not as nice as in the past less food options and lower quality food. The rooms were in need of upgrades had mold and corrosion in the shower no wash cloth and no in room temperature control.

Posted by on Feb 6, 2024

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Comment from Hotel Management

Feb 6, 2024 by Paulina Arroyo

Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.We will ensure that your important comments are transmitted to the corresponding areas for their knowledge and follow-up.We hope you give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

4 out of 5
Rooms comfortable, view beautiful, entertainment great, food not so good, and never could get reservations at restaurant. Stuck with buffet only. Claimed to be sold out by 7:30am each morning. The only time you could make a reservation was the day of when you wanted the reservation. They opened at 7:00 and by 7:30am both restaurants sold out? Not buying it. Also, majority of staff spoke very little English, so not real convenient.

Posted by on Feb 1, 2024

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Comment from Hotel Management

Feb 1, 2024 by Paulina Arroyo

We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay.We hope to have the pleasure of receiving your visit again and continue to exceed your expectations.Kind regards,

4 out of 5
Overall, the property is small and very close to the beach. Pools are decent and well maintained. The staff were very nice. Only issue and improvement we would suggest is there was no good food for vegetarians. They should at least have a few good pasta and pizza options. We had to order out for ourselves even though it’s all-inclusive. The rooms could use an updated color scheme.

Posted by on Jan 3, 2024

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Comment from Hotel Management

Jan 8, 2024 by Paulina Arroyo

We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do this. We appreciate the time you have taken to share your opinions and constructive comments.Once again we thank you for your kind opinion of our hotel and we hope to welcome you again in the future.Kind regards

3 out of 5
The personal at the reception is not professional in my opinion, the beds are not to clean,the food is not good and not to much variety, to me is a 2 star hotel.

Posted by on Aug 29, 2023

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Comment from Hotel Management

Aug 29, 2023 by Paulina Arroyo

Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback is very valuable to us.We are sorry to hear that the service provided at the reception fell short of your expectations, as the entire team strives to maintain the highest standards of service for our guests and give them the opportunity to fully enjoy their experience with us.Thorough cleaning is an absolute necessity for the hotel and we follow very strict protocols to ensure satisfactory results regarding hygiene and cleanliness in our hotels.We also regret that our gastronomy did not meet your expectations, mainly because the quality and diversity of our culinary offer is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to continue to be a very special treatment for our customers.We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future.Kind regards,

1 out of 5

Posted by on Jul 12, 2023

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Comment from Hotel Management

Aug 1, 2023 by Paulina Arroyo

Agradecemos su valoración, nos hubiera gustado conocer sus comentarios, esperamos nos brinde la oportunidad de recibir su visita nuevamente y podamos superar sus expectativas.Saludos cordiales,

4 out of 5
The walls of the pools were yellow from dirt and there is very little variety in the meals, the team is very friendly

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jun 27, 2023 by Paulina Arroyo

We appreciate your comments, your important observations will be transmitted to the corresponding area for follow-up.We hope to have the pleasure of receiving your visit again.Kind regards

4 out of 5
I went on a budget not expecting much. The buffets are smaller and the dining options fewer but that doesn’t matter much to me. The staff was excellent and spoke Spanish to me as I requested. They were all patient and glad I made the attempt. For the price, the pools were great and so were the activities. I had plenty to eat and drink with usual fridge in the room also. For an all-inclusive this is a good bargain. Maybe not so much with young kids. Would go again by myself.

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 7, 2023 by Paulina Arroyo

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

4 out of 5
The food could be better

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 10, 2023 by Paulina Arroyo

We do everything possible to ensure that our clients can enjoy an enriching gastronomic experience in an unbeatable environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards

4 out of 5
We had the family residence with an ocean view. It was extremely nice. Room service and the premiere level experience were nice. We enjoyed the multiple pools and Ismael the bar tender was great. I read the reviews before going and the only sort of negative was the food. They had very authentic food when we would have liked just pizza and burgers, but that is on us. The food at the places you needed reservations for was excellent with beautiful presentation. We liked that it wasn't very busy. The beach is beautiful. Our family has already talked about going back.

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 13, 2023 by Paulina Arroyo

We are very grateful for your comments, we are glad to know that your stay was pleasant and we hope to have the great pleasure of receiving your visit again.Kind regards,

About the Occidental Tucancún All Inclusive

Location Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (all beverages included)

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Offsite tours
  • Transportation to offsite activities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Premium/imported alcoholic beverages not included
  • All meals included
  • Childcare not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Minibar (all beverages included)
  • Surcharge for room service
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This Cancun property is smoke free.

  • 339 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.

El Mirador - Onsite buffet restaurant. Open daily.

La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Beach volleyball on site
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental Tucancún All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Barcelo Tucancun Beach
  • Occidental Tucancún All Inclusive Cancun
  • Tucancun Beach All Inclusive
  • Tucancun Beach Barcelo
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Barcelo Tucancun Beach Resort
  • Cancun Barcelo
  • Tucancun Hotel
  • Occidental Tucancún Cancun
  • Occidental Tucancún
  • Occidental Tucancún All Inclusive All-inclusive property Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Barcelo Tucancun Beach All Inclusive
  • Occintal Tucancún Inclusive i
  • Occidental Tucancún All Inclusive Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Occidental Tucancún All Inclusive All-inclusive property Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.