On the beach
With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.
The 332 guestrooms have LCD TVs with cable channels and offer free minibar items and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Apr 7, 2021 by Paulina Arroyo
We appreciate your detailed review of your vacation, we regret not having been able to meet your expectations in terms of facilities. We hope that in his next visit he will decide again for us and we will try to change his opinion. We hope you have had a good return home and receive greetings from the entire Occidental Tucancun team.
Feb 8, 2021 by Paulina Arroyo
We regret that your stay was not what you expected, we will gladly forward your comments on the quality of the food to the corresponding area for follow-up. We inform you that due to occupation the opening of our restaurants is alternated, however if you want something from our menus we can gladly provide you. Regarding the minibar that is in the room, it is not a refrigerator but a cooler, we suggest that on your next visit if you want colder drinks, do not notify them in order to replace the product. A concession is operating on the beach which provides loungers at a cost, it is not part of the hotel. Due to the situation we live in worldwide we cannot offer shows in closed spaces, we currently offer live music in the lobby area from 9 to 11 at night so that you can enjoy. We hope you give us the opportunity to welcome your visit and we can exceed your expectations. Best regards,
Oct 2, 2020 by Paulina Arroyo
We appreciate that you have taken the time to share your comments with us, your observations about the meals will be transmitted to the corresponding area for your knowledge. We hope to have the pleasure of receiving your visit again and we can surprise you with local and international dishes on your next visit. Best regards,
Sep 9, 2020 by Paulina Arroyo
We appreciate your kind comments and look forward to welcoming you if you visit again. Best regards,
Jan 13, 2020 by Paulina Arroyo
We appreciate your kind comments to our staff, we hope you visit us again and we can continue to exceed your expectations. Best regards,
Nov 28, 2019 by Paulina Arroyo
We appreciate your kind comments and hope to have the pleasure of receiving if you visit again. Best regards,
Oct 22, 2019 by Paulina Arroyo
We wish to thank your kind comments and hope to have the great pleasure of receiving your visit again. Best regards,
Aug 5, 2019 by Paulina Arroyo
We appreciate your kind evaluation and look forward to receiving you again. Best regards,
Jul 17, 2019 by Paulina Arroyo
We appreciate your kind recommendation, we are pleased to know that your stay with us was pleasant. We hope to receive you again. Best regards,
Mar 30, 2019 by Paulina Arroyo
Dear G.G.: We want to thank you for your kind comments and we hope to have the pleasure of receiving you in your next visit to Cancun. Best regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cancun property is smoke free.
Available in some public areas: Free WiFi
Free self parking
Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7 AM to noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a health club, and a spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.