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"Workers were nice. Check in was easy. My problem is I book a room for $155 double bd lagoon view., I asked could I get a room with 1 king bed ocean vi ... " More

By a verified traveler on Fri 17 Nov 2023

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Hotel Description

3-star beachfront hotel near Tortuga Beach

On the beach

Within a 15-minute walk of this Zona Hotelera hotel, you'll find Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Tortuga Beach are also within 3 miles (5 km).

2 outdoor pools

This hotel features 2 outdoor pools, a spa tub, and a restaurant. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas. A swim-up bar, a 24-hour front desk, and a terrace are also provided.

Standard Room, 1 king Bed Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$189* Per night/room Apr 27 - Apr 28

Room, 1 Bedroom, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penthouse, 2 Bedrooms, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Dream Cancun by GuruHotel ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ocean Dream Cancun by GuruHotel

Everyone (5) Couples (1) Family (5)
3 out of 5
Workers were nice. Check in was easy. My problem is I book a room for $155 double bd lagoon view., I asked could I get a room with 1 king bed ocean view. That room was $96 on-line. They charged me an up charge of $40 to get a room with 1 king bed ocean view. I spend $200 on a $98 studio room. Hotel is very ancient. It needs a serious UPDATE!2 pools and a hot tub which was dirty and broken. I wouldn’t stay again. Glad it was a 1 night stay. However, workers were nice and service was prompt.

Posted by on Nov 17, 2023

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Comment from Hotel Management

Nov 21, 2023 by Reservaciones

Thank you for each and every one of your comments, we are really carefully verifying where we need to work or, failing that, remodel if necessary, this in order to offer a better service.

5 out of 5

Posted by on Oct 12, 2023

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Comment from Hotel Management

Nov 2, 2023 by Hotel Ocean dreams

Buen dia Narendrakumar agradecemos mucho tu visita y nos hayas calificado

3 out of 5
My hotel room had roaches, the toilet didn’t always work! The TV was confusing, there were two remotes needed just to watch TV. Most of the Spanish channels didn’t translate into English!

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 27, 2023 by Hotel Ocean dreams

Buen dia agradecemos sus comentarios y fumigamos la habitación para que ya no vuelva a suceder esto, checaremos con mantenimiento el tema de los canales

4 out of 5
The location.

Posted by on Jul 22, 2023

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Comment from Hotel Management

Jul 27, 2023 by Hotel Ocean dreams

Buen dia Agradecemos se tome el tiempo para calificarnos y comentarnos, esperamos haya disfrutado su estancia y esperamos vuelva pronto

5 out of 5
Exellent

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 8, 2023 by Hotel Ocean dreams

Gracias por tomarse el tiempo de comentarnos y calificarnos

3 out of 5
Okay, first over all rating...at first glance the property is beautiful. But once inside, not so beautiful, well the rooms we actually not as expected. Cleanliness...Again at first glance it looked clean but in fact the rooms were not clean, the floor was sandy and dirty, there was a puddle as if the sink had a leak, always wet in that area by the sink...there was a roach that I saw! Staff and service...I didn't get the young lady's name from the front desk but she was rude and very sassy! She was no help to us...we had two rooms, one of the rooms the ac wasn't working and had repair guys check it three times til we jus figured it out ourselves. Property conditions and facility... everything outside of the rooms was great just not the rooms...Now everything around the initial property was beautiful!

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 26, 2023 by Hotel Ocean dreams

Gracias por tomarse el tiempo de calificarnos y de comentarnos ya que asi nos apertura muchas areas de oportunidad para mejorar en el servicio. Lamentamos que se estancia haya tenido inconvenientes.

5 out of 5
Everything good

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jul 21, 2023 by Hotel Ocean dreams

Gracias por calificarnos esperamos haya disfrutado su estancia

1 out of 5
Elevator did not work properly, the place was very out dated. Bathrooms were not in great conditions, all surfaced felt very oily. Would not stay here again

Posted by on Mar 1, 2023

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Comment from Hotel Management

Mar 3, 2023 by Reservaciones

Im really so sorry thank youfor your comments

1 out of 5
Location is great. Unfortunately hotel has no limited English and my room was cleaned ONE time over a four day stay. No towels no trash. No kitchen items.

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jul 4, 2022 by HOTEL ODC

Thank you for your comments, it help us to improve

2 out of 5

Posted by on Jan 3, 2022

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About the Ocean Dream Cancun by GuruHotel

Location Boulevard Kukulcán km 9, Cancun, QROO 77500

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Ocean Dream Cancun by GuruHotel, and enjoy amenities like complimentary bicycles and a spa tub. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 67 guestrooms or units
  • 9 levels
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ocean Dream Cancun by GuruHotel offers 67 air-conditioned accommodations with safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Ocean Dream Cancun by GuruHotel has a restaurant on site.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Ocean Dream Cancun by GuruHotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Dream Cancun by GuruHotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1268 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Dream BPR Condo Cancun
  • Ocean Dream BPR Condo
  • Ocean Dream BPR Cancun
  • Ocean Dream BPR
  • Ocean Dream BPR Aparthotel Cancun
  • Ocean Dream BPR Aparthotel
  • Ocean Dream BPR Hotel Cancun
  • Ocean Dream BPR Hotel
  • Ocean Dream Cancun
  • Ocean Dream Cancun by GuruHotel Hotel
  • Ocean Dream Cancun by GuruHotel Cancun
  • Ocean Dream Cancun by GuruHotel Hotel Cancun

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.