For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and Cancun Interactive Aquarium are also within 6 miles (10 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 168 guestrooms offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with digital channels.
Oleo Cancun Playa All Inclusive Boutique Resort ratings based on 48 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Oleo Cancun Playa All Inclusive Boutique Resort
Everyone (24)Couples (8)Family (11)
3 out of 5
Lobby stuff ride would not exchange money or give any change to tip staff. Less than helpful. Other staff excellent.
Posted by a verified traveler on Jan 12, 2020
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Comment from Hotel Management
Jan 22, 2020
by OLEO TEAM
Dear Guest, Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your comments are transmitted to everyone. Sincerly, Oleo Cancun Playa All Inclusive Boutique Resort
5 out of 5
The people are so nice and friendly!! Our waitress Areali was so awesome!! The food was delicious!! Would certainly recommend to friends and family!! The beach and the water was so clear!! Easy bus ride to buy things!!
Posted by a verified traveler on Jan 4, 2020
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Comment from Hotel Management
Jan 7, 2020
by OLEO TEAM
Thank you for your visit, Your comments are much appreciate and I will share your review with all the team, they will be very happy to know that you had a great time! See you soon back in Oleo Cancun Playa!
5 out of 5
Posted by a verified traveler on Dec 11, 2019
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Comment from Hotel Management
Dec 11, 2019
by OLEO TEAM
Thank you for the awesome rating, for us it was a pleasure to served you! See you soon back in Óleo.
4 out of 5
Had a problem initially at check in, was given the wrong room way under what I had paid for and dealt with a few rude staff member who said there is nothin greet could do. Eventually dealt with the manager who made things right and upgraded us for the next night. Everything else was great but I wasn’t thrilled about spending time arguing with staff to get what I paid for.
Posted by a verified traveler on Dec 10, 2019
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Comment from Hotel Management
Dec 11, 2019
by OLEO TEAM
Thank you for choosing us, we are sorry for the inconvenience on the day of your arrival, we will work to getthing better, at Óleo Boutique Hotel we are here to serve you.
3 out of 5
The staff was very nice. I was expecting a resort but it felt more like a small hotel. Only one pool, the jacuzzi was lukewarm if that. The pool was freezing! We were in a group of 14 and most liked the food but I was not a fan, so I may be overly picky. Both myself and my husband got sick from something, so did a few others in our group. The location of the property is not ideal either, very far from downtown shops and restaurants. If you want a quiet getaway and have low expectations than this may be your ideal choice.
Posted by Hector, from Seattle, WA on Nov 24, 2019
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Comment from Hotel Management
Dec 10, 2019
by OLEO TEAM
Thank you for your visit, we appreciate your comments, we hope you welcome back.
4 out of 5
Posted by a verified traveler on Nov 12, 2019
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Comment from Hotel Management
Nov 16, 2019
by OLEO TEAM
Thank you for the good rating, It was a pleasure to serve you. We greatly appreciate the support. See you soon back in Óleo.
1 out of 5
Nothing was unique. The rooms did not have potable water. It took multiple calls to get bottled water sent to the room. It only had two restaurants plus the world's smallest. The resort was in pitiful conditio. It only had one pool. The hot tub was roped and was out of service/. There was no beer in the mini-'frig.The pool showers and bathrooms were out of order during part of the stay.
Posted by a verified traveler on Oct 21, 2019
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Comment from Hotel Management
Oct 22, 2019
by OLEO TEAM
Dear Guest,
Thank you for taking the time to write such a detailed review. While I wish you had a better first experience, and it's apparent in this case that we fell short. If you can provide us more information about your stay, dates and room number please.
We are here to hear you please contact us directly at the hotel.
Sincerely,
Oleo Cancun Playa All Inclusive Boutique Resort
3 out of 5
The restaurant, pool, and cleaning staff, they are outstanding, but I had so many problems with the room. I had to change rooms about 3 times, because the first one had a view, but it was right next to the construction, which I was told it was going to end around 5pm and it was 11:30pm, and the construction was still there. the second, had no view whatsoever and the third, had some ocean view on the corner of it but had problem with a very noise A/C. The Maneger want me to change rooms again and I said enough is enough, how many times do you want me to keep changing rooms and all with problems. I had to stay in a noise room until the end of my stay. I am not so pleased with this situation, and hope the next guest does not have to go through what I had to go through myself and my Spouse. I went there to celebrate my birthday and my anniversary. If it was for the way the staff treat me, I would have no problem coming bak to this Hotel, but not for the rooms problems that I had in there.
Posted by a verified traveler on Oct 4, 2019
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Comment from Hotel Management
Oct 5, 2019
by OLEO TEAM
Dear Guest,
Thank you for taking the time to share your comments. While we wish you had a better first good experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
We hope to welcome you back to our hotel very soon!
Sincerely,
Oleo Cancun Playa All Inclusive Boutique Resort
1 out of 5
The hotel was not what it shows on the website ,not up to quality standard. And definitely not a 4 star.after a lot of complaints they moved us to a sister hotel. And that was beautiful very impressive.
Posted by a verified traveler on Sep 25, 2019
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Comment from Hotel Management
Sep 30, 2019
by OLEO TEAM
Dear Guest,
Thank you for taking the time to share your comments. While we wish you had a better first good experience, it is feedback like this that we learn from and use to improve.
If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
We hope to welcome you back to our hotel very soon!
Sincerely,
Oleo Cancun Playa All Inclusive Boutique Resort
5 out of 5
Posted by a verified traveler on Sep 23, 2019
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Comment from Hotel Management
Sep 23, 2019
by Oleo Team
Dear Guest,
Thank you for your visit, we appreciate your feedback, for us it was a pleasure to serve you.
Sincerely,
Óleo Cancún Playa All Inclusive Boutique Resort
About the Oleo Cancun Playa All Inclusive Boutique Resort
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment Land activities
Fitness facilities
Tennis
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Not included
Motorized water sports
Scuba-diving excursions
Scuba-diving lessons
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled liquor
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Surcharge for premium or imported non-alcoholic beverages
Fitness facilities included
Premium food items not included
Tennis included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled liquor
Minibar (all beverages included)
Onsite live performances included
Theme parties included
Property Features
Oleo Cancun Playa All Inclusive Boutique Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Boutique Resort like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oleo Cancun Playa All Inclusive Boutique Resort was completed in November 2017. This 4-star Cancun property is smoke free.
Oleo Cancun Playa All Inclusive Boutique Resort offers 168 air-conditioned accommodations with free minibar items and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include showers, bathrobes, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Digital channels
Movies for purchase
Espresso maker
Egyptian cotton linens
Shower
Housekeeping (daily)
Local calls (free)
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Botanero - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
El Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Beach volleyball on site
Kayaking nearby
Scuba diving nearby
Spa Services
NUUP Spa Cancún has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 3
Massages on beach
Manicures and pedicures
Body treatments
Hydrotherapy treatments
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pets
Pets: MXN 1000 per pet, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must contact this hotel in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.
Debit cards not accepted
No cribs (infant beds) available
24-hour check-in
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 26.06 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 1000 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Oleo Playa All Inclusive
Oleo Cancun Playa
Oleo Playa
Oleo Cancun Playa All Inclusive Boutique Resort
Oleo Playa All Inclusive Boutique Resort
Oleo Cancun Playa All Inclusive Boutique
Oleo Playa All Inclusive Boutique
Oleo Cancun Playa All Inclusive
Oleo Cancun Playa Inclusive
Oleo Cancun Inclusive Cancun
Oleo Cancun Playa All Inclusive Boutique Resort
Oleo Cancun Playa All Inclusive Boutique Resort Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
