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"I liked this resort very small and intimate! No waiting anywhere which was wonderful. The staff was phenomenal! The waiters at the pool were hands dow ... " More

By a verified traveler on Sat 13 Nov 2021

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and La Isla Shopping Mall are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor tennis court are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 168 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with digital channels.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$268* Per night/room Jan 21 - Jan 22

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Inspira Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Inspira Superior Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Sunset

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Sunset

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Oleo Cancun Playa All Inclusive Boutique Resort ratings based on 54 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oleo Cancun Playa All Inclusive Boutique Resort

Everyone (16) Couples (14) Family (16)
1 out of 5
The property is not what it seems in the pictures. The place is very old and not clean. On one of the days it rained and there was a 1/4 inch of water on the floor. Immediately I spoke to office and their response was we will put some towels down and everything should be okay. UNACCEPTABLE! I went and spoke to the manger and advised her of the issue, she said there is nothing that she could do about it and stated I would have to speak to the general manager on Monday. I still have not received a call from the general manager. The service prior to this issue was not what I have experienced in Mexico. Conclusion this place is horrible and the service is even worse. Find another "resort" to enjoy your vacation!

Posted by on Nov 18, 2021

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Comment from Hotel Management

Jan 15, 2022 by General Manager

Dear Michael, Thank you for sharing with us your experience at Óleo Cancún. Each of our reviews is very important to us. Let me let you know that your comments are constructive and motivate us to work in these areas, as your satisfaction and comfort will always be our priority. Please accept our sincere apologies for not exceeding your expectations. I would appreciate it if you would take a few moments of your time to share more detailed feedback so that we can improve our level of service and customer satisfaction in the future. We take our guest feedback very seriously and look forward to addressing any issues you may have encountered during your stay. The Óleo family wishes you a safe return home and have a happy holiday season. Best regards, Eduardo Gutierrez

4 out of 5
I liked this resort very small and intimate! No waiting anywhere which was wonderful. The staff was phenomenal! The waiters at the pool were hands down the best. I had a massage with Josephina and it was beyond amazing the best massage I’ve ever had! Mediterranean restaurant was the best. Buffet was mediocre at best and food was often cold. The only recommendation I have for the resort is to still allow you to use the facilities after you check out. They cut the bracelet off at check out and you aren’t allowed to use the facilities any more no matter when your flight is unless you pay extra. This is the only resort I’ve been to that does not allow you to use facilities after you check out and are waiting for flight. Not sure I would stay again but enjoyed my time there.

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 14, 2021 by Guest Service

Dear Anna, Thank you very much for staying with us and taking the time to write your comment. Rest assured that your feedback is very important to us and will be channeled to the corresponding departments to work on the aforementioned details, the Óleo family wishes you a safe return home and with the hope of having you back.

5 out of 5
The staff at Oleo was very friendly and accommodating! The resort is located on a beautiful stretch of beach. Tasty food and drinks.

Posted by on Aug 19, 2021

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4 out of 5
The hotel was very nice, clean, followed COVID protocols and the staff was very friendly. Only thing I did not like was that we were put next to a group of friends who were throwing parties and had loud music during the night. Had to call front desk twice for them to handle it and even then the people were still being loud.

Posted by on Jul 17, 2021

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5 out of 5

Posted by on Apr 29, 2021

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5 out of 5
Oleo is a boutique resort with an extremely kind staff. The view of the ocean from our room was breathtaking. We never had to struggle to get a good spot on the beach or at the pool. Raul and Ray were fantastic servers at the pool and beach - so friendly, personable and attentive. Hakka was my favorite restaurant for sure. Our room was very clean and beds were comfy. Poolside street tacos, quesadillas and chips/guacamole were really good too.

Posted by on Apr 17, 2021

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Comment from Hotel Management

Apr 20, 2021 by Guest Service

Thank you very much for your positive comment about our hotel! We are glad that you enjoyed your stay with us and we hope to see you again soon.

5 out of 5
We really enjoyed our stay! Miguel at the indoor bar was fabulous! We received great service at the pool bar and grill from Rodriguez too. Our room was clean and beautiful. We had a wrap around balcony with views of the sunrise over the ocean and the sunset over the lagoon. Overall, I was extremely pleased with our stay. The food was really good too.

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 20, 2021 by Guest Service

Thank you very much for staying with us, we are glad that you enjoyed our "handmade hospitality" in the company of our staff that you are mentioning. The whole Óleo family wishes you a safe return home!

4 out of 5
Amazing views and staff. Inspira Junior Suite Ocean Front Room was perfect for us. Not impressed with restaurant food options.

Posted by on Mar 22, 2021

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3 out of 5

Posted by on Mar 18, 2021

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3 out of 5

Posted by on Mar 5, 2021

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About the Oleo Cancun Playa All Inclusive Boutique Resort

Location Blvd. Kukulkan Km 19.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Oleo Cancun Playa All Inclusive Boutique Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Boutique Resort like an outdoor tennis court and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a garden, and a terrace. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oleo Cancun Playa All Inclusive Boutique Resort was completed in November 2017. This 4-star Cancun property is smoke free.

  • 168 guestrooms or units
  • 11 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Oleo Cancun Playa All Inclusive Boutique Resort offers 168 air-conditioned accommodations with free minibar items and safes. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Botanero - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

El Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site

Spa Services

NUUP Spa Cancún has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. <

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oleo Playa All Inclusive
  • Oleo Cancun Playa
  • Oleo Playa
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique
  • Oleo Playa All Inclusive Boutique
  • Oleo Cancun Playa All Inclusive
  • Oleo Cancun Playa Inclusive
  • Oleo Cancun Inclusive Cancun
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique Resort Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.