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"We really liked the Omni hotel. The staff was Great. The beach had a ton of seaweed which wasn’t what i had ever seen. The only issues were the buffet ... " More

By a verified traveler on Sun 05 Aug 2018

Hotel Description

4-star beachfront property near Aquaworld

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.

All-inclusive

This smoke-free property features a full-service spa, 3 outdoor pools, and a restaurant. Dine at the beachfront restaurant and relax with beach cabanas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, LCD TVs

The 342 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include free minibar items, rainfall showerheads, and LCD TVs with cable channels.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$352* Per night/room Jan 24 - Jan 25

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room Free Upgrade to Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Omni Cancun Hotel and Villas All Inclusive ratings based on 222 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Omni Cancun Hotel and Villas All Inclusive

Everyone (97) Couples (15) Family (31)
5 out of 5
Everything from the resort, food, beach and employees 😁😁

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by gm

Dear Sonya, Thank you for staying at Omni Cancun and for your sharing your great experience with us, We are thrilled to know we managed to exceed your expectations, as our aim is your complete satisfaction. We hope to be honored with your visit once again soon and create more unforgettable vacation memories. Warm regards, G.M. Siomara Chavez

4 out of 5
The property was beautiful and so relaxing! We loved the swim up bar and the entertainment staff at the pool was so fun!! However the food was just ok and a lot times not warm, and the rest of the staff were not as friendly as some of the other resorts we have been to in Mexico! We had a wonderful time in Mexico and was excited just to be on vacation, but I don’t believe we will choose Omni Cancun again.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 13, 2020 by gm

Dear guest, Thank you very much for choosing Omni Cancun as your holiday destination and for taking the time to write in full detail your experience here with us, we greatly appreciate it. We are pleased to know you liked the beach, the entertainment and the pools,but clearly you left feeling underwhelmed so we fell short of our overall goal. I deeply regret to learn that your experience was not up to the standard that we strive for.Please accept my apologies for not having delivered the experience that you deserved. I can completely assure you that we have a commitment to provide quality service beyond our guest´s expectations at all times. Please be certain the issues you have pointed out will be taken into consideration and we will follow up accordingly with our usually outstanding service professionals. I truly hope to have the honor of welcoming you back again as one of our very esteemed guest. Your satisfaction will always be our main goal and we are eager to host you and regain your loyalty. Sincerely, G. M. Siomara Chavez

3 out of 5
Bathroom shower light leaked water. They always forgot to stock coffee in the room.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 5, 2020 by gm

Dear guest, Thank you for staying at Omni Cancun and for taking the time to grade us through Expidia´s survey. We are sorry to know we were not able to meet your expectations this time. We hope you give us the opportunity again and stay with us. Please let us know if there is a anything we can do to make your stay much more enjoyable. Warm regards, G.M. Siomara Chavez

5 out of 5
The material used to build the hotel is high quality, such as the floor, the bathroom. The blanket and bed sheets are dry and comfortable eventhough my ocean view room is close to the ocean, unlike other hotels I stayed before.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by gm

Dear guest, Thank you very much for choosing Omni Cancun as your holiday destination and for your great review. We are delighted to know you had a wonderful time and you liked the facilities and services,we definitely do our best to make your stay an incredible experience. We look forward to welcoming you back again soon and continue exceeding all of your expectations at Omni Cancun. Best wishes, G.M. Siomara Chavez

5 out of 5
Very friendly staff and they took care of my wife when she got hurt. Facilities are very clean and worth the price.

Posted by , from Fairfield, CT on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by gm

Dear Kush, Thank you for staying at Omni Cancun and for your sharing your great experience with us, We are thrilled to know we were able to exceed your expectations, as our aim is your complete satisfaction. We hope to be honored with your visit once again soon and create more unforgettable vacation memories Warm regards, G.M. Siomara Chavez

5 out of 5
Been there many times before, love the Omni Cancun! The staff is just like family! Perfect vacation 🌲♥️🌲

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 13, 2019 by gm

Dear guest, Thank you for choosing to stay with us once again and for your great comments. We are delighted to know the way you feel about our wonderful staff and that you have had perfect vacations here with us. Your recognition is our best award, thank you very much! Sincerely, G.M. Siomara Chavez

1 out of 5
The property needs an update. The bedroom needs to be modernized and the in room electronics (tv, phone etc) did not work as required, very disappointing. The restaurants and bar also need to be updated.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 4, 2019 by gm

Dear guest, Thank you for staying at Omni Cancun and for giving us your feedback,we greatly appreciate it. . The feedback we receive gives us an accurate idea of how our guests are perceiving our service and facilities and also gives us the opportunity to learn about our opportunity areas and address them timely to reduce their negative impact. We are actually changing tv,phone and minifridges at the moment, and as well renovating one of our restaurants and we will keep doing renovations, because our guests satisfaction is our main goal. Thank you! We hope you give us the opportunity to show you all our renovations if you decide to come to stay with us in the future. Sincerely, G.M. Siomara Chavez

5 out of 5
The people were awesome especially Juan He greeted and always called me by name he is a definite asset to hotel. The ocean was superb never seen it clearer

Posted by , from Texas on Nov 20, 2019

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Comment from Hotel Management

Nov 28, 2019 by gm

Dear Michelle, Thank you for staying at Omni Cancun and for your great review. We are thrilled to know you had a wonderful time with us and Juan looked after you the whole time, I will definitely make sure to pass along your kind words to him. We remain at your service and look forward to welcoming you once again soon. Warm regards, G.M. Siomara Chavez

5 out of 5
The property was clean and close proximity to restaurants. Impressive staff. Many staff members would address you by your name. Juan, Carlos, Omar should receive gold stars for their service! Thank you for making us feel special during our stay. We will return.

Posted by , from Cancun on Nov 20, 2019

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Comment from Hotel Management

Nov 28, 2019 by gm

Dear Janna, Nothing is more important for us than our guest's satisfaction, thank you so much for choosing Omni Cancun and for allowing us to serve you as you deserve. We will definitely make sure to share your feedback with Juan, Carlos and Omar whowent above and beyond to exceed your expectations. Please come back again soon, it is always a pleasure to host you. Sincerely, G.M. Siomara Chavez

4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 20, 2019 by gm

Dear guest, Thank you for choosing Omni Cancun as your holiday destination. We really hope you had a wonderful time with us and we look forward to having you back as our esteemed guest soon. Best regards, G.M. Siomara Chavez

About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Omni Cancun Hotel and Villas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Omni Cancun Hotel and Villas All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a steam room, and a terrace are also featured at the luxury Omni Cancun Hotel and Villas All Inclusive. Free self parking is available. This 4-star Cancun property is smoke free.

  • 1 building
  • 342 guestrooms or units
  • 10 levels
  • Built in 1988
  • Buffet breakfast (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.8 km / 9.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Omni Cancun Hotel and Villas All Inclusive offers 342 accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Vista/ Rodizio - Overlooking the garden, this theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Da Vinci - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 1
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

  • Only service animals are allowed
  • Security system
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Debit cards

Fees

 

The charges below are included in your overall room price:

  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Hotel Omni
  • Omni & Villas All Inclusive
  • Omni All Inclusive
  • Omni Cancun Hotel
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Cancun Hotel Villas All Inclusive
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun
  • Omni Villas All Inclusive
  • Omni Cancun Hotel Villas
  • Omni Cancun Inclusive Cancun
  • Omni Cancun Hotel and Villas All Inclusive Cancun

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.