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4.6 out of 5

"We loved the property!! Everything was top notch!! " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

4.5-star beachfront resort near Norte Beach

Beachside getaway

Within a 5-minute walk of the resort, you'll find Norte Beach and Costa Occidental de Isla Mujeres National Park. Also, Crayola House is within 3 miles (5 km) and Punta Sam Ferry Terminal is within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and perks like free buffet breakfast and free WiFi.

Free WiFi, iPod docks

The 124 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. IPod docks, 24-hour room service, and premium bedding are also available.

Deluxe Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Aluxes Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite Ocean or Garden View with Whirlpool bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Aluxes with Whirpool bath

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Aluxes Isla Mujeres Hotel ratings based on 44 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (32) Couples (6) Family (4)
2 out of 5
I visited this resort October 4-7, 2019. I honestly don’t have many positive things to say about this resort. It is not a 5 star resort as advertised by any means! Maybe 2 or 2.5 stars. We arrived at Cancun airport around 3pm and took a private van transfer to Puerto Juarez where we caught the ferry to get to the island. In total I believe it was about $70 for two people which I believe is the cheapest you will find for a private round-trip transfer. We always use USA transfers when we go to the Cancun airport. We walked from the ferry to the hotel, which only takes a few minutes, but we stopped and looked at the vendors selling items while walking to the resort. If you have a lot of luggage I suggest taking a taxi to the resort because the roads are rugged and very bumpy. Believe it or not, this is the nicest resort in North Isla Mujeres, and that’s not saying much. The other resorts, Mia Reef & Ixchel looked even more worn down and in dire need of renovations than Privilege did. The North part of the island looked very old and poverty stricken. Some areas looked very suspect. There are nicer resorts once you go south to central Isla Mujeres. Check in was easy, they give you a glass of rose, which honestly wasn’t that bad. We ended up drinking that throughout our stay. They give you the wrist bands for your all inclusive package, if you chose that. They asked us what we were celebrating, and we told them our 2 year anniversary. I don’t even understand why they ask you that

Posted by on Apr 23, 2020

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Comment from Hotel Management

Jun 8, 2020 by Community Manager, Privilege Aluxes

Dear Customer We are very sorry that under your appreciation we have not met your expectations. In PA we always find ourselves innovating and improving our services thanks to the feedback of our clients. We can proudly say that we have countless repetitive and loyal PA customers who visit us constantly. Thank you for sharing your comments and investing your valuable time in it. Hopefully, it will give us the opportunity to serve you again and show you why PA is one of the best hotels on the Island. Best Regards, Privilege Aluxes

5 out of 5
We loved the property!! Everything was top notch!!

Posted by on Mar 1, 2020

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5 out of 5

Posted by on Feb 12, 2020

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3 out of 5
The property is very nice, but needs updates in rooms more than just Spanish TV. The resort management team show no loyalty to returning customers. I heard this from many of the people I visited with while at the resort. I think there could be more activities for the guest to have a more enjoyable stay.

Posted by on Jan 25, 2020

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5 out of 5
Pretty much everything was perfect...I wish I had read about switching out pillows before my last night. Had I done that I would have been super excited!

Posted by on Jan 20, 2020

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5 out of 5
Being right on Playa Norte with both the beach and the three pools was fantastic! Our second stay, and we will be back. Location is also convenient for the main drag as well as the street where most bars and restaurants are.

Posted by on Jan 19, 2020

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3 out of 5

Posted by on Oct 27, 2019

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5 out of 5
I loved the location and service provided by this hotel.

Posted by on Oct 9, 2019

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5 out of 5
This was our group’s second stay at this property. Samuel & Sergio— our pool bar servers — are wonderful! Both are attentive, personable & fabulous in that human kind of way that makes travel spectacular! These gentlemen impacted our experience at Privilege Aluxes in an enormously positive way and we simply cannot wait to visit them again! Overall, the accommodations are comfortable and relaxing. Concierge and front desk provided excellent service. Kudos to our room attendant — Luis— who went out of his way to be sure our unspoken individual needs were exceeded. Restaurant service was good. Buffet food was OK and nobody starved. Good meal at on-property restaurant Satay. Service there was slow to start, but picked up quickly once starters were served. We observed Management interaction with staff on one occasion — arched bridge over pool needed steps for whatever reason & Mgmt came out to move the caution (cuidado) cones in hopes nobody busted their butt. Odds are we’ll stay here next time. Thank you Sergio and Samuel! Til we meet again…. KK Oakley. Room 613. 06/21 - 06/28/19

Posted by , from Indianapolis, IN on Jul 18, 2019

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Comment from Hotel Management

Sep 2, 2019 by Hotel Privilege Aluxes

We are delighted that your experience has been very good again. On behalf of the whole team we hope to see you again very soon. Thanks for the punctuation. Regards,

5 out of 5
It was our third time at Privilege. Great boutique hotel in a perfect setting! Food, drinks, service, and facilities were all first rate.

Posted by on Jun 18, 2019

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About the Privilege Aluxes Isla Mujeres Hotel

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

Renovations + Closures

This property is closed from March 24 2020 to September 30 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Alcoholic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

  • Taxes not included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Minibar not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Snorkeling gear not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Food and beverage restrictions apply
  • Alcoholic beverages not included

Property Features

Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a fitness center, a garden, and a terrace. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cancun Intl. Airport (CUN) (28.7 km / 17.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Privilege Aluxes Isla Mujeres Hotel offers 124 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Scuba diving nearby

Spa Services

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 15

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 13 and younger are not allowed at this property. All guests older than 13 are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Privilege Aluxes Isla Mujeres Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1800 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort
  • Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres

You should know

  • Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 13 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.