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"Amazing resort very clean staff is working hard to keep the place spotless service is amazing beach is free of sea weed and very calm we loved it . Wi ... " More

By a verified traveler on Mon 04 Mar 2024

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Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Tortuga Beach and La Isla Shopping Mall. Plaza Caracol Mall and UltraMar Ferry Terminal are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Standard Room, Ocean View (B2C)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (E)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, Ocean View (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, Sea View (M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Riu Cancun - All Inclusive ratings based on 65 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Cancun - All Inclusive

Everyone (18) Couples (24) Family (19)
5 out of 5
Amazing resort very clean staff is working hard to keep the place spotless service is amazing beach is free of sea weed and very calm we loved it . Will return for sure ! Very beautiful property must see we travel to Cancun every 6 month and have stayed in many hotels this is so far the best place we stayed I. More beautiful then Le Blanc

Posted by , from Washougal on Mar 4, 2024

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Comment from Hotel Management

Mar 7, 2024 by Hotel Riu Cancún Online Reputation Manager

Dear Leonid,We thank you very much for taking the time to leave your stupendous evaluation!It is fantastic to read you enjoyed your stay and that our lovely staff took good care of you. We will forward your kind review to our team.We cannot wait to host you again soon for another amazing experience.We wish you a great day, Leonid!Kindest Greetings,Hotel Riu CancúnOnline Reputation Manager

5 out of 5
Staff was so friendly!!

Posted by on Feb 13, 2024

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Comment from Hotel Management

Feb 14, 2024 by Online Reputation Manager

Dear Beverly Jean,Thank you very much for taking the time to rate us, because, you should know that, for us it is of basic importance, to detect if everything is going well thanks to our wonderful guests and, we see that in your case it was so and you enjoyed in our company a pleasant time of enjoyment.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

4 out of 5
Very friendly staff and good food options

Posted by on Feb 3, 2024

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Comment from Hotel Management

Feb 5, 2024 by Hotel Riu Cancún Online Reputation Manager

Dear William,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is so rewarding to learn about your review. We are so happy to read you liked your stay.Thank you very much!We will be waiting for your next visit, William.Kindest Regards,Hotel Riu CancúnOnline Reputation Manager

5 out of 5
Manager Pablo was helpful and was always helping out guests, very friendly and a great manager to represent RIU Cancun Hotel

Posted by on Nov 20, 2023

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Comment from Hotel Management

Nov 22, 2023 by Online Reputation Manager

Dear David,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu CancunOnline Reputation Manager

2 out of 5
This was our 3rd stay at a RIU resort and didn’t hesitate when booking, with that being said this resort does not compare to the others. It is extremely outdated. The rooms are humid and musty. Our first room was just a standard double. The sheets had stains of them. I paid extra to be upgraded to a junior suite like we’ve always stayed in. The water in the sink and shower smelled. There was mold in the shower tiles and rust on the faucets. The ceiling fan was nosey. We could hear everyone walking by and every time the elevators opened. We were awoken at 2am one of the nights by a drunk guest yelling and banging on the doors. It took hotel staff almost 10 minutes to come up and almost 30 minutes to calm the situation instead of rapidly removing the guest. There is only 2 sets of elevators, we had to wait several trips on 3 occasions to be able to get in. The staff was very friendly and accommodating to the best of their abilities. The cleaning staff did a good job of cleaning the room but we honestly avoided staying in it as much as we could. The toilet is in a separate room with no ventilation or a/c. Our passports were kept in the safe and became warped because of the humidity. There would be guests that would continue to party by the pools with their own speakers past 3am and we could hear everything, and we were on the 4th floor. There was no mention of the $850 resort credit at check in so we missed out on that. This resort was the most I’ve paid for and by far the worst

Posted by on Oct 24, 2023

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Comment from Hotel Management

Oct 25, 2023 by Online Reputation Manager

Dear Griselda, Thank you for choosing once again a RIU hotel, and taking the time to share your feedback following your visit to Expedia.We are truly disappointed that this time you did not enjoy your stay with us and sincerely apologize for any inconvenience that this may have caused, which sounds to have been a very frustrating. It is our aim to provide quick, professional and efficient service to our guests. This type of feedback helps make us better. Certainly, your experience will be shared with the team.We hope to have an opportunity to welcome you back in the future so we can make it better. All the best to you and again, we are sorry to hear you did not enjoy your stay.Sincerely,Hotel Riu CancunOnline Reputation Manager

4 out of 5
Hotel lobby and room as well as the entire grounds was clean. Staff was friendly. Lots of food options daily. Pools were well cared for and the staff very attentive to cleanliness. We did have two personal beach towels stolen so I would not recommend bringing your own towels or valuable personal items down to the pool area. Otherwise, this was a great vacation and I would definitely stay there again.

Posted by on Jun 22, 2023

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5 out of 5
We enjoyed ourselves. First time to Cancun. We stayed at the RIU Cancun. Victor was awesome, very accommodating. Felt the off site activities were over priced for what was available. We went to the park with the cliff diving, laze river, zip line, etc… can’t remember the name it was so not memorable. We display meet a lot of great people ( Cheryl and Dave from the UK). Can’t wait to see them again. The market across the street were vultures, so in your face and pushy. We left without buying anything, could not get out fast enough!!

Posted by on Jun 2, 2023

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4 out of 5
The staff worked hard, the hotel is clean, check-in was easy, different options for pools to hang out in and the staff was really helpful & friendly. We had a broken bed but after reporting it, it was fixed immediately. The beds and pillows are very hard and uncomfortable. Our mattress was torn, old and brown and the pillows reeked of sweat. Definitely needing to update the bedding here. The food is okay, we did not care for the restaurants sadly, the buffet ended up being the best food. It was disappointing to see people not tipping servers even though it was not expected. They work hard and with a smile. Our room reeked of cigarette smoke. There are ashtrays everywhere around the resort and there are so many people smoking it's crazy. There is no designated smoking area, it's wherever you want except, inside it is not allowed. The resort is popular in Europe and you will meet people from all over. On the downside, we found that some of the guests did not care for Americans which, made us just a little uncomfortable. We never had any problems we just heard comments being made or when we tried to talk to a few people at the bar & in the pools to be social, they gave us a dirty look and then looked away. We still had fun, and we did meet some really great people from all over that did interact with us and were social. it's a FUN resort if you're looking for fun. But the food, comfort of bedding, and smoking guests everywhere were the downside of this resort.

Posted by , from muskegon on Sep 19, 2022

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5 out of 5
Rooms could be updated. Rooms were very humid.

Posted by on Aug 3, 2022

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2 out of 5
The grounds around the pool were disgusting! Cigarette butts, garbage, drink containers and food lying around everywhere, including in the pool and on the pool bar. Staff walked right by it, never picking up or cleaning up. Rooms were fine except one sheet on bed. Thank goodness I brought my own blankets. Food was average at best except in the Japanese restaurant where it was fabulous. The sports bar food was pre-cooked hamburgers and cold sandwiches, in a fridge for hours, leaving the soggy. Ick! VERY dissatisfied and will not be back nor will recommend. I have traveled to many hotels in and out of Mexico and this was by far the most disappointing. (BTW - don't take kids under 16yrs of age to the "adult" pool - too much "adult" activity going on.)

Posted by on Jun 18, 2022

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About the Riu Cancun All Inclusive

Location Blvd. Kukulcan Km 8.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling
  • Surfing/body boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/bodyboarding included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-certified Riu Cancun - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Cancun - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Cancun - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Comprehensive food waste policy
  • Cashless transactions are not available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.