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4.0 out of 5

"Stayed at this hotel several times now and it’s never disappointing. Great hotel, great food, good beaches, and the staff are friendly. " More

By a verified traveler on Sun 10 Jun 2018

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

At this Zona Hotelera property, you'll be well placed to visit Caracol Beach and Cancun Convention Center, both within a 5-minute walk. Forum Beach and Delphinus Dreams are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 569 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Standard Room, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Cancun All Inclusive ratings based on 196 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Cancun All Inclusive

Everyone (41) Couples (4) Family (7)
4 out of 5
This place was great... only complaint is better tastes OJ....

Posted by on Jan 13, 2020

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1 out of 5
CHECK IN horrible! Customer Service unacceptable! Disfuncional Hotel!

Posted by on Jan 6, 2020

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5 out of 5
I had never been to an all inclusive hotel before and it was amazing that everything is already included with your price.

Posted by , from El Paso, TX on Nov 4, 2019

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5 out of 5
Excellent place. The staff is awesome. Highly recommend this hotel. We would definitely come back to this hotel.

Posted by on Aug 14, 2019

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5 out of 5

Posted by on Aug 2, 2019

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5 out of 5
Great property staff was very helpful due to the language barrier food was good the only thing I didn’t like I had to keep letting housekeeping no my room needed to be clean

Posted by on Jul 31, 2019

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5 out of 5

Posted by on Jul 18, 2019

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5 out of 5
I love the access to the food 24/7 and the staff was amazing ad very friendly. but most of all the breath taking view. I think the staff deserved a vacation especially the following staff: ADA, Sara, and Maria (from the capuchino Area), Joshua, Pablo ( the checking staff), Viviana, Adrian, Humberto ( Black & White steak House), Nico (Don Roberto the Breakfast Place), Adriel ( el Italiano Restaurant), Mauricio ( the Wave runner excursion), Armando Martin ( Taxi service).

Posted by on Jul 12, 2019

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1 out of 5
The pool tile chairs in the water were very dirty with slime build up. We were afraid to lay on them. Our toilet in our room Was broken. They did fix it the first night. Our remote control was broken and it took us 2 days to fix it. The check in staff were horrible and uncaring. I would not recommend this hotel. I’ll never return to this hotel.

Posted by on Jun 18, 2019

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4 out of 5

Posted by on Jun 12, 2019

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include limo/town car service and a meeting room. A nightclub, spa services, and tour/ticket assistance are also featured at Riu Cancun All Inclusive. Self parking is free. A complete renovation of Riu Cancun All Inclusive was completed in July 2014. Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • 198 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24.3 km / 15.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchairs available on site
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Riu Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

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  • All Inclusive Riu Cancun
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  • Cancun Riu
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  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
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  • Riu Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.