On the beach
Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within half a mile (1 km).
This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, balconies
The 569 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.
Nov 6, 2020 by Online Reputation Manager
Dear Norma, Thank you for your review and for staying with us at Hotel Riu Cancun. Our goal is to have each and every guest leave satisfied, and we regret your experience was less than desired with your most recent visit. The issues you have described are not typical and we can assure you we will be following up with the appropriate hotel teams to provide better service in the future and ensure another guest does not feel the way that you did during your stay. While we know this does not help your experience, we hope you will accept our apologies. Hopefully we will have the opportunity to turn this around and have another chance to serve you. Kind Regards Hotel Riu Cancun Online Reputation Manager
Oct 7, 2020 by Online Reputation Manager
Dear Edgrr, Thank you for taking the time to share your feedback following your visit to Hotel Riu Cancun. We are truly disappointed that you did not enjoy your stay with us and sincerely apologize for the experience you faced, which sounds to have been a very frustrating. We would welcome the opportunity to understand in more detail of the issues you encountered at the hotel. Therefore, we would appreciate it if you could raise a formal and detailed complaint through Travelocity so we can do a proper follow up. We hope to have an opportunity to welcome you back in the future so we can make it better. All the best to you and again, we are sorry to hear of your experience. Sincerely, Hotel Riu Cancun Online Reputation Manager
Sep 8, 2020 by Online Reputation Manager
Dear Alma, First of all, we would like to thank you for your wonderful review of your recent stay at our beautiful hotel. It brings us great pleasure to read your kind words and confirms that we are on the right path with our daily efforts. We will share your pleasant feedback with our whole team and hope that Riu will continue to provide you with excellent holiday experiences in the future. Warm regards, Hotel Riu Cancun Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-friendly Riu Cancun All Inclusive. Free self parking is available. A complete renovation of Riu Cancun All Inclusive was completed in July 2014. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.
4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.