"Amazing resort very clean staff is working hard to keep the place spotless service is amazing beach is free of sea weed and very calm we loved it . Wi ... " More
On the beach
Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Tortuga Beach and La Isla Shopping Mall. Plaza Caracol Mall and UltraMar Ferry Terminal are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.
Mar 7, 2024 by Hotel Riu Cancún Online Reputation Manager
Dear Leonid,We thank you very much for taking the time to leave your stupendous evaluation!It is fantastic to read you enjoyed your stay and that our lovely staff took good care of you. We will forward your kind review to our team.We cannot wait to host you again soon for another amazing experience.We wish you a great day, Leonid!Kindest Greetings,Hotel Riu CancúnOnline Reputation Manager
Feb 14, 2024 by Online Reputation Manager
Dear Beverly Jean,Thank you very much for taking the time to rate us, because, you should know that, for us it is of basic importance, to detect if everything is going well thanks to our wonderful guests and, we see that in your case it was so and you enjoyed in our company a pleasant time of enjoyment.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu CancunOnline Reputation Manager
Feb 5, 2024 by Hotel Riu Cancún Online Reputation Manager
Dear William,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is so rewarding to learn about your review. We are so happy to read you liked your stay.Thank you very much!We will be waiting for your next visit, William.Kindest Regards,Hotel Riu CancúnOnline Reputation Manager
Nov 22, 2023 by Online Reputation Manager
Dear David,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu CancunOnline Reputation Manager
Oct 25, 2023 by Online Reputation Manager
Dear Griselda, Thank you for choosing once again a RIU hotel, and taking the time to share your feedback following your visit to Expedia.We are truly disappointed that this time you did not enjoy your stay with us and sincerely apologize for any inconvenience that this may have caused, which sounds to have been a very frustrating. It is our aim to provide quick, professional and efficient service to our guests. This type of feedback helps make us better. Certainly, your experience will be shared with the team.We hope to have an opportunity to welcome you back in the future so we can make it better. All the best to you and again, we are sorry to hear you did not enjoy your stay.Sincerely,Hotel Riu CancunOnline Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Riu Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-certified Riu Cancun - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Cancun - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.
4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.