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"The staff worked hard, the hotel is clean, check-in was easy, different options for pools to hang out in and the staff was really helpful & friendly. ... " More

By a verified traveler on Mon 19 Sep 2022

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Hotel Description

All-inclusive beachfront property with 4 outdoor pools

On the beach

At this Downtown Cancun property, you'll be within a 5-minute walk of PlayCity Casino and Ceviche Square. Mercado Ki Huic and Benito Juarez Municipal Building are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Standard Double Room, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$309* Per night/room Feb 26 - Feb 27

Standard Room, Ocean View (B2C)

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Cancun All Inclusive ratings based on 80 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riu Cancun All Inclusive

Everyone (25) Couples (26) Family (24)
4 out of 5
The staff worked hard, the hotel is clean, check-in was easy, different options for pools to hang out in and the staff was really helpful & friendly. We had a broken bed but after reporting it, it was fixed immediately. The beds and pillows are very hard and uncomfortable. Our mattress was torn, old and brown and the pillows reeked of sweat. Definitely needing to update the bedding here. The food is okay, we did not care for the restaurants sadly, the buffet ended up being the best food. It was disappointing to see people not tipping servers even though it was not expected. They work hard and with a smile. Our room reeked of cigarette smoke. There are ashtrays everywhere around the resort and there are so many people smoking it's crazy. There is no designated smoking area, it's wherever you want except, inside it is not allowed. The resort is popular in Europe and you will meet people from all over. On the downside, we found that some of the guests did not care for Americans which, made us just a little uncomfortable. We never had any problems we just heard comments being made or when we tried to talk to a few people at the bar & in the pools to be social, they gave us a dirty look and then looked away. We still had fun, and we did meet some really great people from all over that did interact with us and were social. it's a FUN resort if you're looking for fun. But the food, comfort of bedding, and smoking guests everywhere were the downside of this resort.

Posted by , from muskegon on Sep 19, 2022

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5 out of 5
Rooms could be updated. Rooms were very humid.

Posted by on Aug 3, 2022

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2 out of 5
The grounds around the pool were disgusting! Cigarette butts, garbage, drink containers and food lying around everywhere, including in the pool and on the pool bar. Staff walked right by it, never picking up or cleaning up. Rooms were fine except one sheet on bed. Thank goodness I brought my own blankets. Food was average at best except in the Japanese restaurant where it was fabulous. The sports bar food was pre-cooked hamburgers and cold sandwiches, in a fridge for hours, leaving the soggy. Ick! VERY dissatisfied and will not be back nor will recommend. I have traveled to many hotels in and out of Mexico and this was by far the most disappointing. (BTW - don't take kids under 16yrs of age to the "adult" pool - too much "adult" activity going on.)

Posted by on Jun 18, 2022

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2 out of 5

Posted by on Jun 16, 2022

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2 out of 5
A/C unit in room was too noisy

Posted by on May 31, 2022

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5 out of 5
I loved the location! Even the area surrounding was lively and entertaining. Rooms were not as luxurious as I expected and the restaurants as well.

Posted by on May 2, 2022

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5 out of 5
Very friendly staff. Great food and very clean. Will definitely go back.

Posted by on Apr 27, 2022

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3 out of 5
Food options not the best. Wipe down and sanitation is not high as other resorts that I've experienced. No room service for food like other resorts. Air conditioning cooling system not the best. Hotel was great at providing an upgrade to accommodate for inconvenience. This was a family resort. Perhaps an adults only may have better options.

Posted by on Apr 23, 2022

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5 out of 5

Posted by on Apr 7, 2022

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2 out of 5
This Riu was a big disappointment from the riu palace peninsula. The food was terrible, went to the bathroom in the middle of the night and it was a huge cockroach in the sink. The next day there was another roach on my kids shoe. I should’ve known when I checked in and the guy said “oh that riu, the nice one”. The pool area was fun and those hosts were good. Overall I definitely will not be back to this hotel. Shaking all of our clothes and bags out to make sure we weren’t taking home any unwanted guests was disgusting.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 7, 2022 by Hotel Riu Cancún Online Reputation Manager

Dear Danisha, Thank you very much for leaving your review about your recent stay, it is nice to learn you loved the pool and our lovely staff. We would like to also thank you for being a loyal guest. Please let us recommend you to visit the Riu Class website, for advantages and discounts for its members. All our hotels fulfil the international hygienic norms. For example, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. We work hard to keep them under control, since our grounds have garden areas. We fumigate continuously all areas to keep insects away from our grounds. Therefore, it is saddening to read that despite our efforts, we were not able to avoid this discomfort. Furthermore, we try to meet the taste of every guest with our wide selection of dishes at our buffet and restaurants which are prepared daily with the utmost care and using fresh ingredients. We will notify the department in charge. Kindest regards, Hotel Riu Cancún Online Reputation Manager

About the Riu Cancun All Inclusive

Location Blvd. Kukulcan Km 8.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling
  • Surfing/body boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/bodyboarding included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-friendly Riu Cancun All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Accessible bathroom (in select rooms)
  • Wheelchairs available on site
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.