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"Traveling during the COVID-19 was very interesting and weird. The hotel was alright, alittle old and the beds in the room were hard as a rock and one ... " More

By a verified traveler on Tue 21 Jul 2020

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Tortuga Beach and Langosta Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 506 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities include balconies, minibars, and free bottled water.

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (LATAM)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Caribe All Inclusive ratings based on 57 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Caribe All Inclusive

Everyone (29) Couples (6) Family (21)
3 out of 5
Traveling during the COVID-19 was very interesting and weird. The hotel was alright, alittle old and the beds in the room were hard as a rock and one of the rooms had no air. The mini bar is not stocked daily... in 5 nights it was stocked once. They say they have a liquor dispenser... yes they have one with no liquor in it lol. Wearing masks every where and at the pool when getting a drink, annoying at the pool bar but I get it. Sports bar was cold but you can not play pool or any games. The restaurants that are buffet... have people standing near to get your food, and the pool is so freaking hot all the time... like a hot tub

Posted by on Jul 21, 2020

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4 out of 5
I just returned from my stay at Riu Caribe. Due to COVID-19 precautions the hotel was not at full capacity. I was very hesitant to travel during these times but I was very pleased with the safety measures in place. There is no self serve for food or drink items. Temperatures were taken at all restaurants prior to entering and mask wearing was strictly enforced. The hotel was spotless and I felt very comfortable. The one negative I would give the hotel is the rooms are dated and the beds were not comfortable, very hard mattress. Food is what you would expect at an all inclusive. The specialty Mexican restaurant was our favorite.

Posted by , from Florida on Jul 12, 2020

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Comment from Hotel Management

Jul 23, 2020 by Online Reputation Manager

Dear Guest, Thank you for taking your time to share this wonderful review with us! We are delighted to know how much you enjoyed your stay at our hotel. Please come and visit us again soon for another memorable vacation! All the best until then, Kind regards, Hotel Riu Caribe Online Reputation Manager

5 out of 5
The Riu Caribe is an average all inclusive resort that caters to young families. The property is average but well kept. The only complaint I would address is the bed. The beds are very firm and uncomfortable. I would however, return to the resort and I would recommend it to people looking for a quick get away.

Posted by on Jan 2, 2020

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4 out of 5

Posted by on Dec 31, 2019

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4 out of 5
There was no coffee maker in room , and no room service. Had to go all the way to lobby for coffee every morning and it was lukewarm at best.

Posted by on Dec 29, 2019

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5 out of 5

Posted by on Dec 17, 2019

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2 out of 5
Food and driver staff asked for a gratuity lake is and obligation of the tourist, I think that is optional.

Posted by on Dec 7, 2019

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5 out of 5
All hotel!! Food, beach, pools, drinks, room.... everthing!!

Posted by , from Chicago on Oct 30, 2019

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5 out of 5

Posted by on Sep 27, 2019

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2 out of 5
The spa staff was nice and some off the restaurant personal too. The housekeeping in my room was nice. But in the other hand my bathroom had a leak for all my state, the front desk people refused to change me to another room, the staff at the front desk were really bad and rude. If you have a tour early in the morning is hard for you to sleep since you can hear everything that is going on outside. Overall am not staying in that hotel again. Love Cancun it was my second time there but this hotel was awful..

Posted by on Sep 7, 2019

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Caribe All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Riu Caribe All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 506 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (27.8 km / 17.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Caribe All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Albatros - This buffet restaurant serves breakfast, lunch, and dinner.

Gaviotas - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Shangri-la - This diner specializes in Asian cuisine and serves dinner only. Open daily.

María Margarita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing on site
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Caribe All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Individually-wrapped food options are available for breakfast, lunch, and dinner

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Caribe
  • All Inclusive Riu Caribe
  • Caribe All Inclusive
  • Caribe Riu
  • Riu Caribe
  • Riu Caribe All Inclusive
  • Riu Caribe All Inclusive Cancun
  • Riu Caribe Cancun
  • Gran Caribe Real Cancun
  • Grand Caribe Cancun
  • Grand Caribe Real Cancun
  • Riu Caribe Cancun Mexico
  • Riu Caribe Mexico
  • Riu Caribe Resort Cancun
  • Riu Caribe All Inclusive All-inclusive property Cancun
  • Riu Caribe All Inclusive All-inclusive property
  • Riu Caribe Inclusive Inclusive
  • Riu Caribe All Inclusive Cancun
  • Riu Caribe All Inclusive All-inclusive property
  • Riu Caribe All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.