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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

Boasting comforts such as premium bedding and pillow menus, the 180 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and balconies.

Luxury Presidential One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Presidential One Bedroom Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Suites Cancun Resort & Spa - All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton Suites Cancun Resort & Spa - All Inclusive

Everyone (3) Couples (2) Family (10)
3 out of 5
The food was average atd best. nIt was warm in the room everytime we went back to it. The AC leaked and the toilet would not flush. It was suppose to be a new hotel, but it looked like a poor remodel.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by Online Communications Manager

Dear Guest: It is very unfortunate to read in your feedback and know your stay did not live up to your expectations. Your opinion will help us to improve our services since we have the goal of offering the best experience to our guests also I will share It to the concerned departments. We hope in the future you will give us the opportunity to stay with us once again and change your perspective.

4 out of 5
I really enjoyed my stay at the Royalton! I went for a bachelorette party and it was so much fun! Food was excellent, Cindy was amazing! She was our favorite! Only draw back was we had some AC issues along with water issues. It worked out because we were outside of the room a lot! I would definitely go again!

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by Online Communications Manager

Dear Guest: Your comments are extremely important to us, as they motivate us to continue to improve our services, we will ensure your feedback is passed on to them. Thank you for the compliments about our Resort and we look forward to the opportunity to serve you again soon at Royalton Suites Cancun. Luxury Regards

4 out of 5
The view of the beach from hotel was beautiful. Rooftop pool is amazing as well. Didn’t care for buffet . Same food choices for breakfast, lunch and dinner everyday. No great surprise food choice. Ending up leaving the premises to go buy food on the last day of stay.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Online Communications Manager

Dear Guest: Thank you for your comments and feedback, your valuable information will contribute to reaching a better service. We hope to receive you in the future at Royalton Suites Cancun. Luxury Regards

5 out of 5

Posted by on Jul 31, 2019

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Comment from Hotel Management

Jul 31, 2019 by Online Communications Manager

Dear Guest: Thank you for share a high rank during your recent visit to Royalton Suites Cancun. We hope to receive you once again soon. Luxury Regards.

2 out of 5
Unsatisfactory on not providing room change request. We couldn't sleep the first 2 nights because of a LOUD banging noise that periodically woke us up!! After complaining to manager All of Wednesday and then Thursday offered us the room NEXT door!! Next door??? the noise was very loud !!! They wasted our time and then insulted our intelligence by offering us the room next door!! By that time, we had 1 night left at Royalton!!! Very disappointed !

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 23, 2019 by Online Communications Manager

Dear Guest: Thank you for having shared your comment with us. We are so sorry to read that you were not satisfied with your experience with us. Please rest assured that we already discussed your points with Managers concerned. Thank you for your preference.

5 out of 5
Personnel were excellent, but the room had no privacy with a large mirror which exposes the shower and toilet area. This is ok, if travelling with couple only, but when traveling with children the mirror has to be covered. Otherwise, everything was outstanding, room, food, room service.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 15, 2019 by Online Communications Manager

Dear guest Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward to returning. It will be a great pleasure to welcome you once again for another memorable vacation. Luxury Regards

5 out of 5
Property was just the right size. Great exterior and interior decor. Staff was willing and pleasant! Buffet was excellent!

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 11, 2019 by Online Communications Manager

Dear guest Thank you so much for your comment; it is always wonderful to read positive comments like yours. Your opinion is very valuable and we will be sure to show it to our staff. We hope to welcome you again at Royalton. Luxury Regards

5 out of 5
All the staff was very attentive and helpful in all our needs. The property was very clean and the aesthetic was nice from the moment you walked in. Food offered was good. Only cons I had with my stay there was that our tv never worked throughout our stay, even though they said they were going to replace it. The TV was basically your tool to all the info for the amenities/shows/room service, so we had to call for everything. The other con was that our room was always hot and never really ever got cool. Not sure if they have some kind of eco friendly cooling, but every time we left our room the ac and our ceiling fan was off. But overall, id definitely stay there again.

Posted by , from Chicago on May 20, 2019

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Comment from Hotel Management

May 21, 2019 by Online Communications Manager

Dear VANESSA: Thank you for this information posted. One of our main goals is to provide the best experience possible and with your comments, we will improve our services. Thank you for your recent visit to our Resort. Luxury regards.

5 out of 5
This hotel is worth the pay. Very nice and clean. Great staff and food options. The ocean view rooms are worth the pay and their diamond club benefits were nice to have. Our waiter Antonio from hunters steakhouse was very professional and knowledgeable. The only thing that I disliked was the 600 resort credit. It wasn’t explained correctly. I was only told how it worked on the 3rd night there. It’s basically a coupon booklet with specific discounts on certain items only. At the end of the day I didn’t use any of the 600 credit and wasn’t reimbursed or was giving anything for the confusion. Other than that great hotel just have to communicate better

Posted by on May 9, 2019

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Comment from Hotel Management

May 9, 2019 by Online Communications Manager

Dear Guest: Thank you for sharing your valuable feedback regarding your experience at Royalton Suites Cancun. Our staff will be pleased to read your comments. We look forward to your next visit once again soon. Luxury regards

5 out of 5
this hotel is very romantic roof top pool w crazy views beautiful Restaurants are all fantastic and staff was impressive and extremely nice. only issue no real jacuzzi regular pool was warmer than jacuzzi otherwise its a great place to visit.

Posted by on Apr 19, 2019

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Comment from Hotel Management

Apr 22, 2019 by Community Manager

Dear Guest: We are glad to read you had an exceptional vacation and you enjoyed our facilities and services, we are waiting for you at Royalton Suites Cancun. Luxury Regards

About the Royalton Suites Cancun Resort & Spa - All Inclusive

Location Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Surcharge for bottled wine
  • Airport transfers

  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

Royalton Suites Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton Suites Cancun Resort & Spa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a children's pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Royalton Suites Cancun Resort & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.3 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royalton Suites Cancun Resort & Spa - All Inclusive offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Gourmet Marché - Onsite buffet restaurant.

Hunter Steakhouse - Onsite steakhouse. Open daily.

Agave - Mexican Cuisine - Onsite restaurant. Open daily.

Jade - Asian Cuisine - Onsite restaurant. Open daily.

C/X Culinary Experience - Onsite diner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

The amenities of club Level 18 Rooftop Cabana Lounge are open to guests 18 and older for a daily fee of approximately 60 USD per person. All-inclusive rates exclude the club amenities.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Royalton Cancun Resort All Inclusive
  • Royalton Cancun All Inclusive
  • Royalton Suites Cancun Resort All Inclusive
  • Royalton Suites Resort All Inclusive
  • Royalton Suites All Inclusive
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort Spa All Inclusive
  • Royalton Suites Cancun All Inclusive
  • Royalton Cancun Resort Spa All Inclusive
  • Royalton Suites All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.