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4.4 out of 5

"I absolutely loved this resort , and all the staff were very helpful, and very nice ! " More

By a verified traveler on Fri 17 Jul 2020

Hotel Description

5-star adults-only hotel near Aquaworld, connected to a shopping center

Beachside getaway

A stay at this Zona Hotelera hotel places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).

Luxury amenities

This luxury hotel features a full-service spa, a marina, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free Internet, balconies

The 497 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include furnished balconies, premium bedding, and flat-screen TVs with satellite channels.

Deluxe Partial Ocean View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Partial Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Deluxe Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Breakfast Plan Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Preferred Club Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun - Optional All-Inclusive. ratings based on 50 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun - Optional All-Inclusive.

Everyone (29) Couples (16) Family (6)
1 out of 5
No Covid restrictions in place double charged no credit to date 2 weeks later

Posted by , from Nj on Jan 2, 2021

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Comment from Hotel Management

Jan 5, 2021 by Social Media Coordinator, Secrets The Vine Cancun

Dear Kelli, We sincerely apologize if there were any shortcomings on our end. Our guest feedback is very important to us. We kindly would like to invite you to reach us directly with further details about your stay. Your remarks are truly valuable to us. Best Regards.

5 out of 5
I absolutely loved this resort , and all the staff were very helpful, and very nice !

Posted by , from Virginia on Jul 17, 2020

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Comment from Hotel Management

Jul 18, 2020 by Social Media Coordinator

Dear Aderia, Thank you very much for selecting our resort as the host of your recent getaway to the beautiful Mexican Caribbean and for taking the time to share your experience with the travelers' comunity. We are delighted to read that you were impressed with our warm and attentive service. We will share your kind words with our team as motivation. We hope to have the opportunity to welcome you back home in the not so distant future. } Best Regards.

5 out of 5
A friend and I stayed at this hotel last spring and had an incredible experience. The vibe of the hotel is more "South Beach Miami" than "Mexican Fiesta" which was a nice, sophisticated change from some other hotels in the area. Everything in the resort is new, clean and immaculate. The food, for an all-inclusive, is very good (and this is coming from someone with a pretty discerning palate), and room service truly is available 24-hours (we tested it.)

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 26, 2020 by Social Media Coordinator

On behalf of our team and management, we would like to thank you for selecting our resort for your recent relaxing getaway to beautiful Cancun. We are thrilled to know you had a wonderful experience ad that you enjoyed all the details we proudly offer our valued guests, from our modern facilities, gastronomic offer our attentive services. We hope to have the honor of welcoming you back home on a not so distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
We really enjoyed this hotel the location was great the staff was wonderful the food was good I would highly recommend getting this place

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 10, 2020 by e-Concierge

Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards, Mercedes Gancedo e-Concierge

5 out of 5
My husband and I were at Secrets the Vine for our 20 year anniversary and from the moment we stepped in to the resort until we left, the customer service was excellent. The restaurants, the spa the beach was amazing. I highly recommend!

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by e-Concierge

Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards,  Mercedes Gancedo e-Concierge

5 out of 5
We think there should be more activities going on in the evening. There wasn't a whole lot to do.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 17, 2019 by e-Concierge

Thank you for selecting Secrets The Vine Cancun and for taking the time to rate and share your comments. We are sad to read that unfortunately, we have failed in meeting your expectations in regards to nightlife. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. In other hand, the location of our resort allows our guests to visit the thrilling and famous night life of Cancun, just 15 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter. Regards, Mercedes Gancedo e-Concierge

4 out of 5
Beautiful property, clean beaches and friendly staff. The only thing lacking was the food. Everything we tried from room service to restaurants and the buffet was mediocre at best. Really disappointing from a resort of that level.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by e-Concierge

Thank you very much for staying recently with us and writing a comment about your vacation. We are sorry to hear you didn't fully enjoy your experience, we already took your comments to the proper Manager, hoping that situations like this won’t happen again. Our team looks forward to having the pleasure of welcoming you back to Cancun soon! Regards, Mercedes Gancedo e-Concierge

5 out of 5
Secrets the vine is the best all inclusive resort in my opinion. There are wonderful amenities and the resort provides great customer service. We had no issues and throughly enjoyed our trip! The resort is clean and truly 5 star. I will definitely be coming back here in the future and give it my highest recommendation!

Posted by , from Orange County, CA on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by e-Concierge

Dear Gianna: We would like to thank you for taking the time to share your comments about your experience with us. We are happy to know you will be back. Best Regards, Mercedes Gancedo e-Concierge

5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Social Media Coordinator

We sincerely appreciate you have taken the time to rate our resort. We are delighted to know your experience was worthy of 5-stars and that you enjoyed our service and facilities. We look forward to welcoming you back in the not so distant future. Kind Regards.

5 out of 5
We had a room on the 18th floor and the view to the north was outstanding!

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 5, 2019 by e-Concierge

We are glad to know that you’ve found the view that characterizes your suite as breathtaking. We would like to thank you for your kind comments, and we are looking forward to having you back. Best Regards, Mercedes Gancedo e-Concierge

About the Secrets The Vine Cancun - Optional All-Inclusive.

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Secrets The Vine Cancun - Optional All-Inclusive. are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Secrets The Vine Cancun - Optional All-Inclusive. are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Optional All-Inclusive. you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun hotel is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun - Optional All-Inclusive. offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1260 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1260 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults Hotel
  • Secrets Vine Cancun All Inclusive Adults
  • Secrets Vine All Inclusive Adults
  • Secrets Vine Cancun All Inclusive Adults Hotel
  • Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
  • Secrets The Vine Cancun All Inclusive Adults Only
  • Secrets The Vine Cancun All Inclusive
  • Secrets Vine Inclusive Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.