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4.4 out of 5

"We loved the room we had very nice it seemed perfect positioning from the beach me and my girlfriend travel and rate resorts hotels etc we really like ... " More

By a verified traveler on Sun 02 Jul 2023

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Hotel Description

3.5-star hotel near Plaza Las Americas, connected to a shopping center

Downtown Cancun stay

Within a 10-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Amerimed Hospital. Also, Dubai Palace Casino is within half a mile (1 km) and Galenia Hospital is within 2 miles (3 km).

Business services

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Economy Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$84* Per night/room Apr 3 - Apr 4

Standard Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, Hot Tub, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Kitchen, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Kitchen, Sea View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite, 3 Bedrooms, Kitchen, Ocean View

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suites Malecon Cancun ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Suites Malecon Cancun

Everyone (8) Couples (4)
2 out of 5

Posted by on Sep 8, 2023

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Comment from Hotel Management

Sep 12, 2023 by Pedro Reyes

Agradecemos que haya compartido su calificación con nosotros. Valoramos sus comentarios y nos hubiera gustado conocer más detalles sobre su experiencia para poder mejorar. Si tiene algún comentario o sugerencia específica que le gustaría compartir, no dude en ponerse en contacto con nosotros. Su satisfacción es nuestra prioridad, y esperamos poder brindarle una experiencia aún mejor en el futuro.

4 out of 5
We loved the room we had very nice it seemed perfect positioning from the beach me and my girlfriend travel and rate resorts hotels etc we really like this place our room did smell like mold for both nights we stayed there which was a very unpleasant smell.We have some great footage and we will hash tag you guys when we upload our content hopefully you guys invite us back to review the property again we look forward to it.

Posted by on Jul 2, 2023

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Comment from Hotel Management

Jul 6, 2023 by Peter

Thank you for choosing our hotel and for sharing your feedback with us. We're glad to hear that you loved the room and enjoyed its positioning. However, we sincerely apologize for the inconvenience caused by the unpleasant smell of mold during your stay. This is certainly not the experience we strive to provide to our guests.We take this matter seriously, and we will promptly address it with our maintenance team to ensure that the issue is resolved. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.We would be honored to have you back as our guests to review the property again. Please rest assured that we will make every effort to ensure your next stay is even more enjoyable.Thank you for sharing your positive experiences and we look forward to hosting you again in the future.

3 out of 5
they had no water in the rooms to drink, asked where we should eat he said well there is tacos on the street out side... not impressed with the service from the front desk

Posted by , from Indianlantic on Jun 28, 2023

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Comment from Hotel Management

Jul 7, 2023 by Peter

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced regarding the availability of water in your room and the service you received from our front desk.We would like to clarify that we do offer complimentary water upon request at the front desk. It seems there might have been a miscommunication, and we apologize for any confusion caused. Our team is always here to assist our guests with their needs, including providing information on nearby dining options that cater to various preferences.We appreciate your feedback as it helps us identify areas where we can improve our services. Rest assured, we will address this matter with our front desk team to ensure that such incidents are not repeated in the future.Thank your for your comment and hope that you will give us another opportunity to provide you with the exceptional service and experience that we strive to deliver. Please feel free to reach out to us directly if you have any further concerns or if there is anything else we can do to make your future stay more enjoyable.

5 out of 5
Staff should be more professionally prepared; like speaking a second lenguage or at least understand what guests need when staying at the property and be more efficient at guests request.

Posted by on Apr 10, 2023

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4 out of 5

Posted by on Nov 6, 2022

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5 out of 5

Posted by on May 30, 2022

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5 out of 5
I have stayed at this property over 5 different trips in last two years. I will say everyone at this property does the best they can to ensure you a safe stay. Remember you are in Mexico, not NYC things are a lot slower always be kind, courteous, and enjoy yourself and your vacation.

Posted by , from Atlanta on May 2, 2022

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Comment from Hotel Management

May 7, 2022 by Suites Malecon Cancún

Thanks for staying here! Your opinion is very important for us.

5 out of 5
Very nice and clean suite

Posted by on Jan 7, 2022

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4 out of 5

Posted by on Jan 9, 2020

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5 out of 5

Posted by on Oct 24, 2019

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Property Features

Suites Malecon Cancun offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Suites Malecon Cancun. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 18 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Suites Malecon Cancun offers 64 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Casino nearby
  • Health or beauty spa nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

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You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.