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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star property
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 1-855-201-7819
4.5 out of 5
Wonderful!
See all 26 travelocity Reviews

"The hotel is beautiful and the staff was unbelievable. We had a "private" butler the entire time and he seemed to anticipate every need. " More

By a verified traveler on Mon 13 Feb 2023

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Hotel Description

5-star beachfront aparthotel near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of Tortuga Beach and La Isla Shopping Mall. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 8 restaurants, and an outdoor pool are all featured at this all-inclusive aparthotel. Relax with beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Outdoor spa tubs, free WiFi

The 160 soundproofed apartments offer free WiFi and MP3 docks. Outdoor private spa tubs are included, along with free minibar items, furnished balconies, and 24-hour room service. Housekeeping is available on request.

Turquoize Ocean Front Master King

Bed Count room.options.bedSize. Maximum Occupancy 3 Max
$676* Per night/room Oct 24 - Oct 25

Turquoize Sky Swim Up Ocean Front Master Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Turquoize Sky Ocean Front Master Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Turquoize Ocean Front Master Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Turquoize Sky Swim Up Ocean Front Master King

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Everyone (13) Couples (11) Family (1)
2 out of 5
They advertise it’s an adult only, however what they fail to say they share the facility with kids, restaurants and pool. So technically is not adults only. The only thing is an infinity pool Which is adults only. Very misleading, was very disappointed especially for the amount of money you spend!

Posted by on May 7, 2023

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Comment from Hotel Management

May 7, 2023 by Sincerely, with the Service from the Heart.

Dear Jaqueline,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the misunderstanding of our Adults-Only service, please receive our most sincere apologies.It will be a pleasure to host you again in the near future.

5 out of 5
The hotel is beautiful and the staff was unbelievable. We had a "private" butler the entire time and he seemed to anticipate every need.

Posted by on Feb 13, 2023

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Comment from Hotel Management

Feb 13, 2023 by Sincerely, with the Service from the Heart.

Dear Shari,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2 out of 5
This is not adults only. False advertisements

Posted by on Feb 21, 2022

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Comment from Hotel Management

Apr 8, 2022 by With service from the heart ♥

Thank you for choosing us as your host and for sharing your feedback with us. Sincerely,

5 out of 5
Amazing! Only downside is the dolphins kept in small confinement.

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 25, 2021 by With service from the heart ♥

Thank you for choosing us as your host and for sharing your feedback with us. It would be an honor to have you back for another great stay. Sincerely,

5 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

Jun 25, 2021 by With service from the heart ♥

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5 out of 5
Best beach and location in Cancun. The hotel was one of the best I’ve ever been to in the entire world. Bravo Hyatt Ziva! You hit it out of the park!

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 21, 2021 by Turquoize Adults-Only Experience

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C,

5 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 26, 2021 by Turquoize Adults-Only Experience

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5 out of 5

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 29, 2021 by Turquoize Adults-Only Experience

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5 out of 5
Hotel and staff are a 10. The food was about a 6-7.

Posted by , from Tampa on Jan 25, 2021

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Comment from Hotel Management

Jan 25, 2021 by Turquoize Adults-Only Experience

Dear Mark, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are truly sad to learn our food selection didn't exceeded your Turquoize Adults-Only Experience expectations. Please rest assure our Executive Chef and Director of F&B will follow up your highlights regarding this matter. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class. We genuinely hope you can grant us a second opportunity to showcase our improvements and erase this bad lasting taste. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

4 out of 5
It was a very nice resort, with a nice staff, great amenities, good food and drinks. The only downside was it was a place for families which nothing is wrong with that but when I booked my travel I requested an adults only resort and this was advertised as that but wasn’t not.

Posted by , from Chicago, IL on Dec 7, 2020

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Comment from Hotel Management

Dec 8, 2020 by Turquoize Adults-Only Experience

Dear MRedwell, Thank you for taking the time to share with us the review of your recent stay at Turquoize Adults-Only Experience; your feedback is extremely valuable to us. Please allow us to highlight the Turquoize Experience grants guests an exclusive getaway, complete with special adult-only access within an all-ages resort. Nevertheless, you can rest assure our Director of Sales will follow up your comments. We extend our sincere regrets that your perception about our services ended that way and genuinely hope to have the opportunity of welcome you again soon and erase this bad lasting taste. Sincerely, with a Service from the Heart. Thelma C, Guest Care Team

About the Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Location Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Aerobics
  • Cooking
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like an outdoor pool and an outdoor tennis court. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a spa tub, a steam room, and a fitness center. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Cancun aparthotel.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Cancun aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for dinner and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva
  • Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
  • Turquoize Hyatt Ziva Cancun Adults All Inclusive
  • Turquoize Hyatt Ziva Adults All Inclusive
  • Turquoize at Hyatt Ziva Cancun Adults Only
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
  • Turquoize at Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva Adults I
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.