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4.5 out of 5

"All staff were very helpful and friendly. Comfortable room, good food, lovely pools and beach areas. We had a wonderful time. Would stay there again. " More

By a verified traveler on Wed 25 Apr 2018

Hotel Description

5-star beachfront property near Tortuga Beach

Beachside getaway

A stay at this Zona Hotelera property places you steps from Delphinus Dreams and a 5-minute walk from Forum Beach. Caracol Beach and Cancun Convention Center are also within half a mile (1 km).

All-inclusive

A full-service spa, 8 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Spa tubs, free WiFi

Boasting private spa tubs, the 160 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with digital channels, and other amenities include furnished balconies and MP3 docks.

Turquoize Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$560* Per night/room Jan 12 - Jan 13

Turquoize Sky Swim Up Ocean Front Master Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Turquoize Sky Ocean Front Master Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Turquoize Ocean Front Master Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Turquoize Sky Swim Up Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Everyone (10) Couples (3)
5 out of 5
Hyatt Ziva is wonderful! Salvador our butler was so attentive to our every need. Our couples massage with Dina and Azvcena were the best we ever had! Irma and Daniel at the Punta Vista Bar we visited daily because there sevice was outstanding. We can't wait to plan our next visit!

Posted by , from Massachusetts on Nov 5, 2019

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Comment from Hotel Management

Nov 6, 2019 by Turquoize at Hyatt Ziva Cancun - Adults Only

Hola Joe, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations; please trust Diana, Azucena, Irma, Salvador and Daniel will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 19, 2019 by Turquoize at Hyatt Ziva Cancun - Adults Only

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 6, 2019 by Hyatt Ziva Cancun

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Customer Service Team

5 out of 5
Every single staff member at this beautiful resort was amazing! Everyone was friendly and made every effort to make sure we had an amazing stay! Our butlers Monolo and Juaquin were fabulous! I would highly recommend this resort to anyone looking for time to relax and be pampered!

Posted by , from Greeley, CO on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Turquoize at Hyatt Ziva Cancun - Adults Only

Hola Helen, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. Please trust Manolo and Joaquin will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

1 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 2, 2019 by Turquoize at Hyatt Ziva Cancun - Adults Only

Dear guest, Thank you for taking the time to share with us the review of your recent stay at Turquoize Adults-Only Experience at Hyatt Ziva Cancun All-Inclusive Resort. Nevertheless, we would have truly appreciated for you to share with us the details that made us not exceed your expectations, as we consider our guests' feedback a valuable resource to improve on a daily basis. We hope to have the opportunity of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart.

5 out of 5
Treated like royalty. Fantastic resort with no shortage of amenities. Can't wait to go back.

Posted by , from Nampa, Idaho on Nov 13, 2018

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Comment from Hotel Management

Nov 13, 2018 by Hyatt Ziva Cancun

Hola Mr. Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class and exceeded your expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

5 out of 5
All staff were very helpful and friendly. Comfortable room, good food, lovely pools and beach areas. We had a wonderful time. Would stay there again.

Posted by , from Oregon on Apr 25, 2018

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Comment from Hotel Management

Apr 30, 2018 by Hyatt Ziva Cancun

Hi Shelley , Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

5 out of 5
The hotel exceeded all of our expectations. It is beautiful, clean, modern, open concept, and the rooms are huge. The staff were very friendly and the restaurants were delicious. I think it is the best hotel in Cancun and has the best access to the beach as it two entries where one side the water is very calm because of an alcove (there is a nice lighthouse there). Also there is free snorkeling, kayaking, and paddle board. The water is crystal clear and tons of fish. We stayed at the adult hotel and our butler Joel was great and helped us coordinate our trip home and even left us a special treat our last night. The drinks are high end and although there is a bit of a tipping culture at the hotel I think it is well earned. There isn't a lot in wine selection. I was not too crazy about the food at Chevys but the food at Moongate, Tradewinds, and La Bastille made up for it in spades. La Bastille was my favorite but the hibachi show and food at Moonlight were also very good. They usually have shows every night and the pools were never too crowded especially the adults only infinity pool. We had great weather and because we stayed four nights we got picked up in a private SUV for free at the airport and on our return trip. We recommend the spa which was great. I wish there was better night life at Ziva but that may be hard because you compete with the Cancun nightlife. They have dolphins on the property and we arrange an excursion to Xcaret at the property which was a must see.

Posted by on Apr 5, 2018

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Comment from Hotel Management

Apr 12, 2018 by Hyatt Ziva Cancun

Hi Mr. H, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

5 out of 5

Amazing All-Inclusive Resort

Pros: beautiful beaches, great fitness center, amazing spa, great staff, and good food and drinks. the total package deal.
Cons: slight better upkeep of the rooms. had spider webs around some of the furniture and décor and the shower door was broken.
Location: perfect location. near night life and shopping perfect location at the tip of the hotel zone with beaches on both sides of the hotel.
We stayed at this resort for my wife's birthday and our anniversary. It exceeded our expectations. The hotel was beautiful with amazing amenities, beautiful beaches, breath taking views, wonderful service from the staff, great food and drinks, and great entertainment daily. It was one of the best all inclusive resorts we have stayed at in Cancun. highly recommended and we will definitely go back.

Posted by on Mar 19, 2018

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Comment from Hotel Management

Apr 12, 2018 by Hyatt Ziva Cancun

Hi, Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for taking the time to share with us the review of your recent stay; your comments are extremely valuable to us. Please rest assure we will address your highlights with our Leadership Committee. We hope this incident does not diminish your preference and genuinely hope to have the opportunity of welcome you again soon. Sincerely, Service from the Heart.

4 out of 5

Miscommunication

Pros: Beautiful all inclusive and wonderful view. Restaurants were very nice, food was good.
Cons: Be sure to not have a customer buy shuttle service when the hotel provides it !!!!!!!
Location: Nice beach area.
Travelocity failed to notify Hotel Ziva Turquoise of our 4 night reservation and actually encouraged me to purchase shuttle service for $31.20. In reality, I didn't need the shuttle service. A 4 night reservation gets free hotel transportation to and from the airport. Hotel Ziva was not happy that they did not know that we had been encouraged to buy shuttle for $31.20. The SuperShuttle service that I purchased (Travelocity mistake) was AWFUL - hundreds of people standing in line in the hot sun with chaos everywhere. We complained heavily as we were in wheelchairs and needed to get out of the sun and to our hotel. It took us well over an hour to get a shuttle to the hotel. When we got to the hotel, we asked about the free shuttle since we were staying 4 nights. They set us up for the complimentary hotel transportation on our return to the airport. My $31.20 should be returned to me - not a credit - returned money.

Posted by , from Florida on Feb 26, 2018

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Comment from Hotel Management

Apr 12, 2018 by Hyatt Ziva Cancun

Hi Julia, Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for taking the time to share with us the review of your recent stay; your comments are extremely valuable to us, we feel sad to know Travelocity didn't exceed your expectations. We hope this incident does not diminish your preference and genuinely hope to have the opportunity of welcome you again soon. Sincerely, Service from the Heart.

About the Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Location Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Aerobics
  • Cooking
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, an outdoor tennis court, and a fitness center. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Cancun property.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers for purchase
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with private spa tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

  • Private hot tub
  • Private balcony (furnished)
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Beach volleyball on site
  • Parasailing on site

Spa Services

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva
  • Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
  • Turquoize Hyatt Ziva Cancun Adults All Inclusive
  • Turquoize Hyatt Ziva Adults All Inclusive
  • Turquoize at Hyatt Ziva Cancun Adults Only
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
  • Turquoize at Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva Adults I

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.