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4.5 out of 5

"The staff was super friendly and very helpful. A special thanks to vip concierge Odemarnis she was awesome. She made us feel super welcomed and catere ... " More

By a verified traveler on Wed 29 Jan 2020

Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachfront retreat

A stay at this Zona Hotelera property places you steps from Cancun Convention Center and a 5-minute walk from Gaviota Azul Beach. Forum Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and 5 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 2 outdoor pools and get free valet parking.

Jetted tubs, free WiFi

The 602 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include free minibar items, jetted bathtubs, and LED TVs with cable channels.

Suite, 1 King Bed, Non Smoking, Oceanfront (U Club Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, Oceanfront (U Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds, Non Smoking, Oceanfront (U Club)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

U by Grand Fiesta Americana - All inclusive ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for U by Grand Fiesta Americana - All inclusive

Everyone (5) Couples (1)
5 out of 5

Posted by on Jun 9, 2020

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5 out of 5
The staff was super friendly and very helpful. A special thanks to vip concierge Odemarnis she was awesome. She made us feel super welcomed and catered to our every needs. What we did not like was the all inclusive service we paid for the restaurants they had u had yo make reservations to eat, which was a bummer. La contoy restaurant we did not like the food was not hot enough and it was buffet style did not have a big selection of food. La joya restaurant was worse. Service was awful food was bad. We ordered surf and turf and when food arrived it had a bad smell. We orderd scallops and they were bad. It took the waiter 40 mins just to bring our drinks and when asked why it took so long he said because they were dealing with an issue. That is un excusable. The beach food was good and the vina del mar restaurant for brunch was amazing. A breakfast buffet which was delicious. The tapas on the 12th floor vip lounge were always amazing. The cafe served sandwiches and salads which was good too. Overall the food was not that great if you were hungry.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 30, 2020 by Edgar Novelo

Thank you for your review regarding your stay. We are happy to know that the service provided by Odehemaris was helpful and that you enjoyed the breakfast buffet at Viña del Mar. On the other hand, we are sorry to hear that you did not have a hundred percent positive experience at La Joya .Please accept our apologies for not providing the service and quality of food you were expecting in this restaurant that has been recognized for offering Haute-Mexican Cuisine We are constantly being trained in order to offer the best possible service and your input will be shared with our Executive Chef and F & B Manager. We hope that you'll give us another opportunity and that you will stay with us again the next time you visit Cancun.

4 out of 5
The resort and staff were absolutely amazing!! The only thing I was bummed about was the pool bars closed at 6:00 PM and the pools closed at 9:00 PM.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Edgar Novelo

Thank you for your review about your recent visit to our hotel. We’re happy that you enjoyed our professional service. On the other hand, we appreciate your suggestion. I´ve shared it with our Operations Committee. We look forward to hosting you again in the near future!

2 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by Edgar Novelo

Lamentamos no haber cumplido con sus expectativas. Esperamos nos de la oportunidad de cambiar su percepción en otra ocasión.

5 out of 5

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 11, 2019 by Edgar Novelo

We're overjoyed you rated us five stars. We look forward to hosting you again!

5 out of 5
amazing loved everything about it.. looking forward to next visit.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 24, 2019 by Edgar Novelo

Thank you so much for your kind message We are happy to hear all worked great during your stay, We look forward to your next visit, as you mentioned.

5 out of 5
Hotel management: Please pass my sincere "thank you" to your hardworking staff. I had an amazing stay at the hotel, it was the best experience among the luxury hotels I ever had internationally. I especially appreciated the marina staff for coming by in a jet ski to check on me while I was paddle boarding and kayaking solo in the strong wind. A couple staff even went above and beyond to get out in a jet ski to take some photos and videos for me on my last day for memory. The manager and chef at La Joya did an amazing job for the special effect/chef tasting dinner. For the travelers: I highly recommend the Mexican restaurant La Joya in the lobby. They have a live Mexican band going around the tables singing 6 nights a week at 8:15pm. The lead singer sang the best 'Bésame Mucho' I had ever heard, combining the trio violins and six other musical instruments, you would feel like you were at the Met in NYC for a few minutes. I rarely take the time to write on-line reviews, however this hotel staff and management deserve my honest opinions. I feel passionate about expressing my appreciation of their hard work.

Posted by , from Boston, us on Feb 25, 2019

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Comment from Hotel Management

Mar 4, 2019 by Edgar Novelo

Thank you for taking the time to comment on your experience at Ú by Grand Fiesta Americana. We are happy to learn that we met your expectation on service provided by the marina staff. Allow me to mention, I ´ve shared your review with them. I am also happy to read that you really enjoyed La Joya Restaurant - our Mexican jewel eatery! We're always happy to hear that our guests have enjoyed our "haute Mexican cuisine". Our staff is committed to making sure that the Mexican adage: "Mi casa es su casa," (My home is your home) is fulfilled throughout our resort. We look forward to welcoming you again the next time you're in Cancun!

5 out of 5

Posted by on Feb 25, 2019

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Comment from Hotel Management

Apr 1, 2019 by Edgar Novelo

Thank you for your five-star rating! We look forward to welcoming you back in the not so far future!

About the U by Grand Fiesta Americana - All inclusive

Location Blvd. Kukulcan km 9.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Motorized water sports
  • Personal motorized watercraft
  • Rowing/canoeing
  • Snorkeling

Land activities
  • Fitness facilities
  • Spa facilities
  • Kids club

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions

  • Kayaking included
  • Scuba diving lessons not included
  • Rowing/canoeing included
  • Yoga classes/lessons included
  • Onsite entertainment and activities included
  • Motorized water sports included
  • Motorized personal watercraft included
  • Limited spa services included
  • Kids club included
  • Fitness facilities included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Spa/beauty facilities and services included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

U by Grand Fiesta Americana - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of U by Grand Fiesta Americana - All inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 4 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and spa services are also featured at the luxury U by Grand Fiesta Americana - All inclusive. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4.5-star Cancun property is smoke free.

  • 602 guestrooms or units
  • 5 dining venues
  • 3 swim-up bars
  • 4 bars or lounges
  • Bar by the pool
  • Manager's reception (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Number of living rooms1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (23.5 km / 14.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

U by Grand Fiesta Americana - All inclusive offers 602 air-conditioned accommodations with iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate living rooms. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Memory foam beds
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

The property hosts a free manager's reception daily.

Le Basilic - Onsite fine-dining restaurant.

La Joya - Onsite restaurant. Guests can enjoy drinks at the bar. Open select days.

Viña del Mar - Onsite restaurant. Open select days.

Isla Contoy - Onsite restaurant. Guests can enjoy drinks at the bar. Open select days.

Coral Cafe - Onsite bistro. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Gem Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 4
  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1190 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • U Grand Fiesta Americana All Inclusive Resort Cancun
  • U Grand Fiesta Americana All Inclusive Resort
  • U Grand Fiesta Americana All Inclusive Cancun
  • U Grand Fiesta Americana All Inclusive
  • U Fiesta Americana Inclusive
  • U by Grand Fiesta Americana All Inclusive
  • U by Grand Fiesta Americana
  • U by Grand Fiesta Americana All Inclusive
  • U by Grand Fiesta Americana - All inclusive Cancun

You should know

  • U by Grand Fiesta Americana - All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.