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Holiday Inn Westbury - Long Island, an IHG Hotel

3-star property
369 Old Country Rd, Carle Place, NY 1-855-201-7819
3.3 out of 5
See all 9 travelocity Reviews

"The location was perfect as we were attending a wedding reception which was right next door " More

By a verified traveler on Tue 13 Jul 2021

Points Of Interest

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Hotel Description

Hotel near Roosevelt Field Mall in Carle Place

In shopping district

Stay at this Carle Place hotel and you'll be within half a mile (1 km) of Mall at the Source and 2 miles (3 km) of Roosevelt Field Mall. Eisenhower Park and The Space at Westbury are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$144* Per night/room Apr 28 - Apr 29

Standard Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Holiday Inn Westbury - Long Island, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Westbury - Long Island, an IHG Hotel

Everyone (3) Couples (2) Family (4)
4 out of 5

Posted by on Mar 28, 2023

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Comment from Hotel Management

Apr 19, 2023 by The Holiday Inn Westbury Management Team

Dear Kinniece, Thank you for your nice rating and for letting us know that your stay at Holiday Inn Westbury-Long Island was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.The Holiday Inn Westbury Management Team

3 out of 5
.

Posted by on Nov 12, 2022

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Comment from Hotel Management

Nov 13, 2022 by General Manager

Dear Susan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.The Holiday Inn Westbury Management Team

2 out of 5
The mattress was horrible...pillows sucked too.....we hardly slept....the shower pressure was the worse.... You won't be seeing us there ever...we paid $350 for a lousy nights sleep... thanks 👍

Posted by on Sep 13, 2022

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Comment from Hotel Management

Oct 14, 2022 by Management Team

Dear Julian, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We also apologize for the issues in the bathroom and will share your concern with the maintenance. We appreciate your business and sincerely apologize that we did not provide you with a relaxing stay. Thank you for bringing this to our attention. We hope you will reconsider another chance to provide you with the comfortable stay you deserve.The Holiday Inn Westbury Management Team

5 out of 5
The location was perfect as we were attending a wedding reception which was right next door

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by General Manager

Thank you for the excellent review of your stay at Holiday Inn Westbury-Long Island. We appreciate you mentioning how we are conveniently located. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Benjamin Ortiz, General Manager

5 out of 5
Everything is clean good customer service

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 24, 2021 by Benjamin

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn WESTBURY-LONG ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you! Benjamin Ortiz General Manager

4 out of 5
It is a good value. Had to wait a few minutes for someone to appear and check is in. Once he showed up he was courteous and efficient.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Benjamin

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn WESTBURY-LONG ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you! Benjamin Ortiz General Manager

4 out of 5
most hotel now offer continental breakfast lunch and buffet diners

Posted by on Jun 4, 2019

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2 out of 5

Well situated hotel

The hotel was nice and well situated. Meaning would restaurants and shopping centers in the area. The first night we came, there was a fly in the room which freaked everybody out. Another issue was the water; the water would not stay hot, making it hard to shower in the cold weather. And that was a huge issue. Other than that, everything went well. It was very convenient that we could check out at 2:00 PM. That was very helpful.

Posted by , from Coral Springs, FL on Feb 2, 2016

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1 out of 5

terrible staff

Pros: can't think of one
Cons: No free Internet, Poor breakfast, terrible staff
The staff was so bad!!! not once but many times they were unable to do the simplest thing. Everything seemed to be a bother. Why do these people work there???????

Posted by on Feb 8, 2011

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About the Holiday Inn Westbury - Long Island, an IHG Hotel

Location 369 Old Country Rd, Carle Place, NY 11514

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4389 square feet (408 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Westbury - Long Island, an IHG Hotel. You'll have access to the health club at a partner property. Self parking is free. This Carle Place hotel is smoke free.

  • 152 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 4389 sq ft of conference space
  • 408 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Carle Place Station (1.1 km / 0.7 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Westbury - Long Island, an IHG Hotel offers 152 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. A pillow menu is available. 47-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Carle Place hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

The Royale Restaurant/Bar - Overlooking the garden, this restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14.99 for adults and USD 7.99 for children
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carle Place Holiday Inn
  • Holiday Inn Carle Place
  • Holiday Inn Westbury Carle Place
  • Holiday Inn Westbury Hotel
  • Holiday Inn Westbury Hotel Carle Place

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.