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"This hotel is very clean....The food is excellent...the pool bars drinks are fantastic. The beach is not that great....it's dirty..no white sand....an ... " More

By a verified traveler on Mon 15 Apr 2019

Hotel Description

4.5-star beachfront resort near Bocagrande Beach

Beachfront retreat

A stay at this El Laguito resort places you within half a mile (1 km) of Bocagrande Beach and 3 miles (5 km) of Palace of the Inquisition Cartagena Historical Museum. San Felipe de Barajas Castle and Rafael Nunez Museum and House are also within 6 miles (10 km).

Poolside dining

This luxury resort features 2 restaurants, 4 outdoor pools, and 3 outdoor tennis courts. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

MP3 docks, WiFi

Boasting comforts such as premium bedding and pillow menus, the 341 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include WiFi and MP3 docks.

Room, 1 Queen Bed (Barbie Theme)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$115* Per night/room Nov 30 - Dec 1

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, City View (Parlor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Parlor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Cartagena ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cartagena

Everyone (7) Couples (1)
1 out of 5

Posted by on Mar 21, 2020

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Comment from Hotel Management

Mar 26, 2020 by Felix Marrugo – Front Desk Coordinator

Dear Guest, Thanks to take the time to share your recent experience at our property! Your feedback helps us to improve every day and better serve our guests. We apologize because your experience at our property did not meet your expectations. We hope that you give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests. Sincerely, Felix Marrugo – Front Desk Coordinator

4 out of 5
This hotel is very clean....The food is excellent...the pool bars drinks are fantastic. The beach is not that great....it's dirty..no white sand....and also there are a lot of people selling stuffs on that beach. They are very aggressive....besides that, everything else is great...One more thing, if you want local foods, leave the hotel and walk two blocks. There are a lot of restaurants in the area selling better food and they are not expensive...I would recommend this hotel....

Posted by , from New York, us on Apr 15, 2019

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Comment from Hotel Management

Apr 15, 2019 by Marcos

Dear Guest, Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed the hospitality of our team members, menu and leisure facilities; your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again as a loyal guest. Sincerely, Marcos Vasquez - Guest Service Coordinator

2 out of 5

The Pool bar is th only good thing about the hotel

They didn’t change the bed sheets the room Kept losing power and the last day there wehad no water to take a shower

Posted by , from new york city on Aug 9, 2018

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dear Peter, Thank you for your comments about your experience in our property, it is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; the hotel works harder day by day to maintain its facilities in excellent conditions, we sincerely apologize for any inconvenience. Thanks for visiting our lovely city. We hope you can honor us with your presence once again. Sincerely, Marcos Vasquez - Guest Service Coordinator

4 out of 5
Great breakfast helpful staff and knowledgeable. Pools were very nice

Posted by on May 2, 2018

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5 out of 5

Beautiful hotel.. Great service..

We stayed only for 4 nights but We had a great time. From porters to concierge very very attentive to our needs. Very happy people .loved it. Made it a point to bring the rest of our family for vacation here. Specially this hotel felt very safe. Upgrading was offered and was the best idea. Josefina creates the the most delicious omelettes.. a +++ hotel

Posted by , from Miami on Apr 30, 2018

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dear Luz, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5 out of 5

excellent hotel

the hotel was great the staff very helpful the service and the food were amazing didn't really pay much attention to the beach side but it was ok the pool was enough for the kids ..the food at the outside bar was great ..the guys at the reception were very helpful on telling us bout tours and stuff like that ..tip em 5 dollars here and there ...

Posted by on Mar 31, 2017

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

4 out of 5
Great stay with a very helpful staff! Great pools and fun location

Posted by on Sep 29, 2016

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5 out of 5

Excellent location. Great staff. Hard bed.

Pros: Location and security. Room was clean. Great staff-helpful and professional. We used the in house travel agency to book a Rosario Islands tour.
Cons: Softer beds in the rooms. Better room keys that don't lose it's code easily.
Location: Not to far from the airport. On the southern point. Short ride to shopping. You can walk, but you will use taxi's a lot.
The Cartagena Hilton was located in a great location. They have good security in the lobby and on the beach 24/7. The room was on the 3rd floor (350). Facing the pool. Stayed there 7 days. The bed was hard, but that's my only complaint. The room had a large safe, which worked well. The iron and board worked when I used it. The bed had book reading lights, which came in handy. The TV worked well, but only had one US/ English channel, which was CNN Int'l. I would have liked Fox News and a few other American channels. Shower was fine. Stand up shower and everything worked. We used the pool once. Great experience. There are a few pools. Everything from kiddie pools, to adult pools with a slide. Pool bar too. Pool staff was excellent. My wife did her hair and got a massage at the hotel. She loved it. We shopped in the stores in the hotel as well...honest, but pricey. They have an ATM in the hotel by the pool. My understanding is that if you use the ATM you will get the full exchange rate. We ate at Las Chivas just about everyday (hotel restaurant), sometimes more than once. The staff was excellent and the food was safe and enjoyable. I recommend you eat there. The check in and check out process was easy at the desk. Room key can get demagnetized easily. I had to have the room keys re-done a couple times. Just keep it away from phones and electronics and keep it in the sleeve. Overall: I'd stay there again. I'd recommend it to everyone. 9 out of 10.

Posted by , from Florida on Sep 17, 2015

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Comment from Hotel Management

Mar 6, 2019 by Marcos

Dera Steve, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our Instalations. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez - Guest Service Coordinator

Property Features

As a guest of Hilton Cartagena, you'll find 4 outdoor swimming pools and 5 spa tubs along with outdoor tennis courts, a waterslide, and a steam room. There are 2 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 25183 square feet (2340 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hilton Cartagena. Free self parking is available. This 4.5-star Cartagena resort is smoke free.

  • 341 guestrooms or units
  • 10 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 25183 sq ft of conference space
  • 2340 sq m of conference space
  • Built in 1980
  • Bar on the beach
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rafael Nunez Intl. Airport (CTG) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Hilton Cartagena offers 341 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cartagena resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Las Chivas Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Pizza Al Forno - This family restaurant specializes in pizza. Open daily.

Pool Bar - This poolside bar serves lunch only. Open daily.

Sunset Grill - This beachfront bar specializes in regional cuisine and serves lunch only. A children's menu is available. Open daily.

Society Lobby Bar - Overlooking the garden, this lobby lounge serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, a steam room, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hilton Cartagena

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 65219 for adults and COP 45015 for children (approximately)
  • Fee for in-room wireless Internet: COP 5000 per day (rates may vary)
  • Fee for in-room wired Internet: COP 5000 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartagena Hilton
  • Hilton Cartagena
  • Hilton Hotel Cartagena
  • Cartagena Hilton Hotel
  • Hilton Cartagena Hotel Cartagena
  • Hilton Cartagena Hotel
  • Hilton Cartagena Resort
  • Hilton Cartagena Resort
  • Hilton Cartagena Cartagena
  • Hilton Cartagena Resort Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.