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"Furniture is very dated. Needs to be updated. Everything else was ok. " More

By a verified traveler on Mon 10 Feb 2020

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Hotel Description

Hotel near Czech Village in Cedar Rapids

In Cedar Rapids

You'll find Czech Village and Cedar Rapids Ice Arena within 3 miles (5 km) of this hotel. Veterans Memorial Stadium and Paramount Theatre are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, comfy beds

The 109 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$60* Per night/room Dec 21 - Dec 22

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Cedar Rapids ratings based on 14 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Cedar Rapids

Everyone (9) Couples (2) Family (3)
1 out of 5

Posted by on Jul 20, 2021

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4 out of 5
Furniture is very dated. Needs to be updated. Everything else was ok.

Posted by on Feb 10, 2020

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2 out of 5
We ended up getting billed 3 times the total. Had to call every day to resolve. The Manager is fantastic and truly tries, however the staff needs improvement. Very disappointed in the way the refund was handled considering it was their fault. The hotel itself is... ok nothing too phenomenal. Surprised co office did not do better...

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 23, 2019 by Kim Manager

I am sorry inconvenience of the billing of room reservation. I will take this as a learning experience and look into our training of staff a little closer, to prevent such obstacles from repeating. We hope to see you again

3 out of 5
There were exposed unpainted boards in the bathroom and by the beds. There appears to have been a remodel recently but I don't think they're done yet.

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 24, 2019 by ap

We have just installed all new granite in all room and you are correct the wood boards will be getting painted next

5 out of 5
I was very happy with my stay. The rooms were clean. The shower was hot and had good water pressure. The room had a fridge. The room was very affordable. The hotel is in a good location. It had everything I was wanting.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 16, 2019 by Kim

Dear Guest, Thank you for your positive feedback. We hope to see you again in the future. Sincerely, Kim

1 out of 5
Travelocity listed this property as "Hometown Inn and Suites". Turns out that they now call themselves "SureStay Hotel. I expected a Hometown hotel; instead I was forced to check into a SureStay. Can we say "False Advertising"? When I checked in, the counter staff could not communicate with me because they could not speak English.. Their grasp of the English language was poor at best. The advertise pool was being reconstructed, therefore no access was allowed. Worst of all, their ONLY ice machine in the entire building was out of order which forced me to go to the local Casey's and buy a bag of ice. Absolutely UNACCEPTABLE! Given a return trip, I will stay at the Motel 6 next door.

Posted by on Jun 19, 2019

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2 out of 5
Old, dirty looking, tiny bathroom w/ no place to hold shampoo, soap, etc. walls like paper, you could hear everything in next room. Couldn't understand girl who checked me in.

Posted by , from Enid, Ok on Nov 26, 2018

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2 out of 5

Won't stay in the 33rd St area again

Pros: The price.
We had 2 rooms for our group. Check-in was fine, the staff was very nice. The hallways were a maze, the signage was confusing (what floor are we on?). The real shocker was when I did find my room the door was ajar already. Open the door and it has not been cleaned yet. In our 2 rooms we found heater vents falling off the heater, one room's nightstand had the doors nailed shut and the other room had the nightstand doors fall off when they were touched. There was a snowstorm the day we arrived, snow had stopped by the time we checked in (mid afternoon). The lot and entry were icy. No attempt appeared to be made to put down de-icer salt that afternoon, that night or by the morning when we checked out. This was our second (of 2) experiences staying at different hotels in the 33rd St area. We'll avoid that part of town in the future

Posted by on Feb 20, 2018

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1 out of 5

Warning

The lobby was fairly clean. That is the best thing I can say about this hotel the room was filthy and very run down there was no lock on the exterior door at the end of the hall so anyone could get in. I am from Cedar Rapids and thought I knew where to stay. I was wrong this place may as well be a crack house

Posted by , from Florida on Oct 16, 2017

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4 out of 5

Very nice hotel

Staff was friendly. Check in and check out were both quick and easy. Room was very large. Breakfast was good. Excercise room hadn't been cleaned for awhile. Overall a nice place and would stay there again.

Posted by , from Iowa on Jan 23, 2017

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About the SureStay Hotel by Best Western Cedar Rapids

Location 3315 Southgate Ct Sw, Cedar Rapids, IA 52404

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. The business-friendly SureStay Hotel by Best Western Cedar Rapids also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Cedar Rapids hotel.

  • 109 guestrooms or units
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Cedar Rapids offers 109 accommodations with coffee/tea makers and irons/ironing boards. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 5:30 AM to 10 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Hometown Inn Cedar Rapids
  • Hometown Cedar Rapids
  • Surestay By Best Cedar Rapids
  • SureStay Hotel by Best Western Cedar Rapids Hotel
  • SureStay Hotel by Best Western Cedar Rapids Cedar Rapids
  • SureStay Hotel by Best Western Cedar Rapids Hotel Cedar Rapids
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.