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 Charleston •1 Room
 Charleston • 1 Room
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Best Western Charleston

2.5-star property
1000 Washington St E, Charleston, WV 1-855-201-7819
2.7 out of 5
See all 27 travelocity Reviews

"It's was all i expected felt comfortable and safe. " More

By a verified traveler on Fri 29 Mar 2024

Points Of Interest

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Hotel Description

Hotel near Clay Center for the Arts and Sciences in Charleston

City center stay

With a stay at this Charleston hotel, you'll be steps from Clay Center for the Arts and Sciences and within a 15-minute walk of Charleston Town Center. Also, Haddad Riverfront Park is within half a mile (1 km) and Charleston Coliseum & Convention Center is within 2 miles (3 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking and luggage storage are also offered on site.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Apr 25 - Apr 26

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Charleston ratings based on 27 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Charleston

Everyone (16) Couples (6) Family (6)
5 out of 5
It's was all i expected felt comfortable and safe.

Posted by on Mar 29, 2024

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Comment from Hotel Management

Mar 29, 2024 by Customer Service

Theresa, it's wonderful to hear that Best Western Charleston met all your expectations and was able to provide you with comfort and peace of mind during your stay. Thank you for choosing us and sharing your positive experience. We look forward to welcoming you back in the near future.

5 out of 5
The elevators need work or replacement.

Posted by , from MODESTO on Oct 3, 2023

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Comment from Hotel Management

Oct 4, 2023 by Customer Service

Darcy, your valuable feedback regarding the elevator functionality is appreciated. Rest assured that all aspects of our facilities are regularly inspected and maintained, and any identified concerns are addressed promptly. More than that, we strive to ensure each guest enjoys a smooth and convenient stay at Best Western Charleston, so your satisfaction is paramount to us. We are glad, however, that this mentioned hiccup did not deter you from giving us a 5-star rating. Thank you for staying with us and sharing your feedback. We look forward to serving you more efficiently on your next visit to West Virginia.

3 out of 5
I wanted to give a higher rating but was very upset that there wasn't any hot water when we showered.

Posted by on Sep 11, 2023

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Comment from Hotel Management

Sep 11, 2023 by Customer Service

Dawn, we appreciate your feedback. It's regrettable to hear about the issue with the water during your stay. Please be assured, that we're committed to providing excellent guest experiences, and we'll work diligently to ensure a situation like this is rectified in the future. Your understanding and patience are highly valued.

5 out of 5
Staff super friendly, convenient to walk to the mall. Elevator down and long time to get elevator to go to top floor.

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 3, 2023 by Customer Service

Thank you for the excellent rating, Jen!It's fantastic to hear you enjoyed your stay at Best Western Charleston (West Virginia) so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our kind staff and convenient location is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

1 out of 5
I checked in around 7:00 on Friday the 8th. The staff member was on the phone smoking in front of the hotel. She did not get off the phone to check me in. She was complaining to her manager about the people who had left of quit earlier that day. The lobby smelled like smoke and looked awful due to the remodel... the elevator had buttons taped off due to them not being safe to push. the room had a smell that i could not identify but smelled a lot like bug spray. I literally checked out 10 minutes after checking in.

Posted by on Jul 12, 2022

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Comment from Hotel Management

Jul 21, 2022 by tk

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5
The desk clerk refused to acknowledge that I'd pre-paid for the room even with a copy of the receipt in my hand. She insisted that I pay again if I wanted the room. Thankfully another employee came over, looked at my receipt, and said, "Give them the room." Not a good idea to call a paying client a liar. If she said it once, she said it half a dozen times - You didn't pay. Why couldn't I have been given the benefit of the doubt and blame the problem on a computer glitch?

Posted by on Nov 16, 2021

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1 out of 5
Black soap scum im bath tub, room had not been cleaned, blood on bathroom wall, bathtub did not drain. Had no wash rags or towels, went to front desk to get them, was given rags that had been used already and not washed. The pool and breakfast were not available, was provided by another hotel. Dirty plungers and rags sitting in hallway. Another customer had their kids tablet and medicine stolen from room, police had to get involved. They had 3 elevators, only 1 worked but it would take you to random floors and get stuck.

Posted by on Jun 15, 2021

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1 out of 5
The property was in sad repair, cracked plaster, holes in the walls and an abundance of spiders. There was no hot water, the TV was out (announced as cable issue isolated to building), the room phone did not work (when reported by my cell phone no cure offered except to move rooms late in the evening (told no repair personnel at night). Worst hotel I have stayed in in years. I want my money back but they said it was pre-paid. I will think twice about using Travelocity prepays again after this!

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 4, 2021 by Front Desk

Thank you for staying with us. We appreciate your feedback. We will be addressing your concerns.

1 out of 5
I honestly wish I could say I enjoyed my experience at the Charleston Wyndham but I definitely did not the first room I was given was still dirty trash in the garbage cans and beds look like they had been slept in the second room I was given was fairly clean with wallpaper paint and stucco completely peeling off of walls and hanging ( I have pictures to support claims ) The parking was super sketchy being that the back side of parking lot is literally the skid Row area of Charleston I find it hard to trust Travelocity Now I thought I was booking and paying for a decent hotel and honestly could have stayed in a cheaper motel with same accommodations nothing in the reviews warned of the area the hotel is in or conditions the room I stayed a total of five days and literally seen housekeeping one time And that was after day three when I had to find them to get clean towels i’m really sorry and I do not like writing reviews in this manner but had this review been available for me I never would have chosen this particular hotel

Posted by , from N.c on Jan 4, 2021

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5 out of 5
The staff at this property makes your stay worthwhile. I have read some of the other reviews yes this is an older property and it has it's issues but the hospitality that I received from Mary Porter her team far out weighed any minor issues that may have had with the facility. I will say my room clean and smoke free the beds were super comfortable and nice pillows and all the common areas were clean with well appointed furnishings. I would recommend this property to anyone that is looking for a nice reasonably priced hotel. I can't say enough about the great team of people from housekeeping, front desk and management. I look forward to seeing you guys again real soon. Great job!!

Posted by , from Atlanta on Sep 8, 2020

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Comment from Hotel Management

Sep 11, 2020 by Front Desk

Thank you for staying with us! We appreciate your feedback! We are so glad that you enjoyed your stay with us, and we hope to see you again soon.

About the Best Western Charleston

Location 1000 Washington St E, Charleston, WV 25301

Property Features

Best Western Charleston offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served. The business-friendly Best Western Charleston also features a vending machine, a front-desk safe, and an elevator. Free self parking is available. This Charleston hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 9 levels
  • Breakfast available (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Charleston Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Charleston offers 136 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Masks are required at the property for guests without COVID-19 vaccination

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay (for stays between 31 December - 01 January)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capitol Charleston
  • Charleston Capitol
  • Charleston Capitol Hotel
  • Charleston Capitol Hotel
  • Ramada by Wyndham Charleston
  • Best Western Charleston Hotel
  • Best Western Charleston Charleston
  • Best Western Charleston Hotel Charleston

You should know

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.