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"Rooms could use some updates. Especially in the bathrooms. " More

By a verified traveler on Mon 19 Oct 2020

Hotel Description

3-star hotel near College of Charleston

City center stay

Your stay at this Downtown Charleston hotel places you within 2 miles (3 km) of College of Charleston and Charleston City Market. Medical University of South Carolina and The Citadel are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 179 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include premium bedding, coffee/tea makers, and free bottled water.

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room Dec 8 - Dec 9

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard Charleston Waterfront by Marriott ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtyard Charleston Waterfront by Marriott

Everyone (11) Couples (1) Family (3)
4 out of 5
Rooms could use some updates. Especially in the bathrooms.

Posted by , from Goldsboro NC on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by General Manager

Dear Jennifer, thank you for evaluating your stay at Courtyard Charleston Waterfront. We appreciate your observations regarding the bathroom and will share these specifics with the appropriate individuals. We hope to welcome you again whenever you are back here. Robert Heilman, General Manager

5 out of 5

Posted by on Oct 15, 2020

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Comment from Hotel Management

Oct 16, 2020 by General Manager

Dear Guest, thank you for sharing the wonderful rating about your experience at Courtyard Charleston Waterfront. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Robert Heilman General Manager

2 out of 5
If you are looking for a hot shower this is not the place. Floors in hallway were not vacuumed, hair dryer didn’t work, and the walls are paper thin. Down comforter had a blood stain on it that was hidden by tucking the corner under the duvet. There is a dock but it is NOT for public access.

Posted by , from Springfield, Georgia on Sep 22, 2020

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Comment from Hotel Management

Sep 23, 2020 by General Manager

Dear Guest, thank you for your review. We are sorry for your disappointment with our accommodations. Your comments will surely be shared with our housekeeping and maintenance team to take corrective measures. We also regret any disturbance due to the noise you encountered. We hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Robert Heilman General Manager

3 out of 5
Nothing really special about this hotel, my room was alright, the bathroom is weird, the sink and mirror and table were all outside of the bathroom so it was just blank and empty besides the toilet and shower, there was mold all over the bathroom ceiling as well, which didn't really look great to me, our view was okay, we got to watch people swim in the pool and sit in the sitting area outside, I don't personally like to be so close to people that I can't look out my window without being watched but I'm sure the rooms with balconies had better views. I think the price was fair, this was honestly the first hotel I've been to where I didn't get some kind of information book or paper or anything when I checked in so I didn't know anything about wifi or I think there was a restaurant inside the hotel or if there were hours for the swimming pool.

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 18, 2020 by General Manager

Dear Guest, thank you for taking the time to comment on your stay. It is nice to know you were pleased with the majority of your visit and found our hotel at a fair price. However, we are sorry for the disappointment with the condition of your bathroom. We have listened to our guests’ valuable feedback regarding this concern, and we are pleased to say we will be updating our bathrooms in the near future to better serve you. We also appreciate your comments regarding your check-in experience, and we assure you we will improve moving forward. Thank you once more, and we hope you will return soon to experience these improvements. Robert Heilman, General Manager

5 out of 5
Everyone was so nice so helped with everything we needed

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by General Manager

Dear Guest, thank you for your comments. We are pleased that you enjoyed your stay at Courtyard Charleston Waterfront. Our team works hard to provide extraordinary service and will appreciate your review. Thank you for giving us the opportunity to serve you, and we look forward to welcoming you back soon. Mark Thomas, General Manager

5 out of 5
We absolutely loved the Courtyard Marriott. The pool and outdoor deck was beautiful and spacious. We would do it all over again!

Posted by on Jun 5, 2018

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Comment from Hotel Management

Jun 6, 2018 by General Manager

Dear Guest, thank you for your fantastic feedback about the Courtyard Charleston Waterfront. We are delighted to know you had a wonderful time at our pool area and enjoyed your stay with us. We look forward to seeing you on your next trip to Charleston. Mark Thomas, General Manager

5 out of 5

Nice Hotel Close to downtown

Great hotel except the cleaning staff would yell back-and-forth down the hallway every time they went bye. Not just one day but every day of our stay. I just thought it was unprofessional

Posted by on Jul 28, 2017

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Comment from Hotel Management

Jul 30, 2017 by General Manager

Dear Guest, thank you for taking the time to share your review of Courtyard Charleston Waterfront. It’s nice to know you enjoyed your overall time with us and that our location was convenient for your needs. We have also followed up with our housekeeping team to make sure we don't disappoint you in the future. We regret the inconvenience this caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Mark Thomas, General Manager

2 out of 5

Disappointed

I thought this was going to be a beautiful hotel over looking the harbor .... well to start we got the wrong room which overlooked the highway..... second they were doing construction so there were obstacles around the hotel.... than there was no continental breakfast or even coffee... the maid forgot us two days leaving us without towels or toilet paper.... one good thing is the staff were amazing ....

Posted by , from ny on Jul 15, 2017

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Comment from Hotel Management

Jul 18, 2017 by General Manager

Lisa, Thank you for taking the time to evaluate our hotel. We apologize for the frustrations you experienced with the view and added construction from the highway as I'm sure this was not what you expected with waterfront property. We will also share the feedback of no breakfast and coffee. Though we are pleased with the feedback about our amazing staff, we want to make sure we are thorough with our bathroom preparation and necessities with our housekeeping department. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Thank you again for being our guest, and we hope you'll choose us on your next visit to the area. Mark Thomas General Manager

3 out of 5

Beautiful location, but...

Room was not very clean - towel had blood stain on it. Hair in the floor of the bathroom. Everything was expensive - $2 for a small bag of chips, no free breakfast and room rate was quite expensive. Tons of places to stay in Charleston at that rate.

Posted by on Jun 2, 2017

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Comment from Hotel Management

Jun 4, 2017 by GM

Dear Valued Guest, Thank you for taking the time to share a review of your stay with us. Please accept our apologies for the housekeeping issues you experienced. This is not a normal occurrence for us, so please do know we are taking the appropriate steps to ensure this does not happen again. We want to thank you for the rest of your feedback, as it gives us insight into guest satisfaction. We hope you will visit with us again so we can provide you with an excellent stay. Mark Thomas General Manager

3 out of 5

Nice hotel but there were issues

This is a work in progress hotel. There is construction going on so there is confusion as to where to go to check in. Speaking of checking in, we were delayed by almost an hour because of "cleaning issues". However we were able to sit out on the veranda and enjoy the 76 degree temperatures. The room was clean and updated. Overall a nice property to stay on. Hopefully they will get through the construction quickly and straighten out their cleaning issues.

Posted by , from north carolina on Mar 12, 2017

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Comment from Hotel Management

Mar 14, 2017 by General Manager

Dear Tennille, Thank you for taking the time to share a review of your stay with us. We were pleased to hear you enjoyed your overall stay but apologize for any inconveniences that you experienced. We truly appreciate your feedback and will share it with our team to make any necessary adjustments. We hope to have another opportunity to welcome you back soon. Mark Thomas General Manager

About the Courtyard Charleston Waterfront by Marriott

Location 35 Lockwood Drive, Charleston, SC 29401-1122

Property Features

Courtyard Charleston Waterfront by Marriott offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. There's an onsite business center. WiFi is free in public spaces. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Courtyard Charleston Waterfront by Marriott. Parking is available for a fee. This 3-star Charleston hotel is smoke free.

  • 179 guestrooms or units
  • 4 levels
  • Dining venue
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Charleston Intl. Airport (CHS) (18.8 km / 11.7 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard Charleston Waterfront by Marriott offers 179 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Courtyard Charleston Waterfront by Marriott has a restaurant serving breakfast only.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.95 and USD 15.95 per person (approximately)
  • Self parking fee: USD 8.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charleston Waterfront Courtyard
  • Charleston Waterfront Marriott
  • Courtyard Charleston Marriott
  • Courtyard Charleston Waterfront
  • Courtyard Charleston Waterfront Marriott
  • Courtyard Waterfront
  • Courtyard Waterfront Charleston
  • Courtyard Waterfront Marriott
  • Courtyard Waterfront Marriott Hotel
  • Courtyard Waterfront Marriott Hotel Charleston
  • Courtyard By Marriott Charleston Waterfront Hotel Charleston
  • Courtyard Charleston Waterfront Marriott Hotel
  • Charleston Courtyard
  • Courtyard Charleston Waterfront by Marriott Hotel
  • Courtyard Charleston Waterfront by Marriott Charleston
  • Courtyard Charleston Waterfront by Marriott Hotel Charleston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.