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4.2 out of 5

"Everything was great. " More

By a verified traveler on Sat 18 Sep 2021

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Hotel Description

Enjoy free breakfast at this Charleston hotel

Near the airport

Within 6 miles (10 km) of this Charleston hotel, you'll find University of Charleston and West Virginia State Museum. West Virginia State Capitol Building and Appalachian Power Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 67 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Microwaves, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$104* Per night/room Feb 13 - Feb 14

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Comm, Trans Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobil Roll In Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Everyone (4) Couples (2) Family (6)
5 out of 5
Everything was great.

Posted by on Sep 18, 2021

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Comment from Hotel Management

Oct 26, 2021 by MG

Thank you staying with HIE. We appreciate your feed back as it will help us in the future.

5 out of 5
First room had a smoke odor. Staff was more than happy to change room. Next room was great. All the staff was very friendly and helpful. Lots of good selection for breakfast.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Oct 26, 2021 by MG

Thank you staying with HIE. We appreciate your feed back as it will help us in the future.

5 out of 5
friendly quiet comfortable

Posted by on Jun 18, 2021

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2 out of 5
Room cleanliness mediocre. The shower soap dispenser was empty. There was a used bar of soap left soap in the shower. Lobby smelled musty. Desk receptionist was very friendly and did her best.

Posted by on Jun 13, 2021

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5 out of 5
My family needed a one night get-away. We all had an amazing time. Kurt at the front desk was so nice and welcoming! He definitely needs a raise! Would definitely recommend and stay again!

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 17, 2021 by GM

Thank you so much :)

5 out of 5
Did like the traffic going by close to our window

Posted by , from Charleston on Dec 18, 2020

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3 out of 5
First room we was given smelled like cat pee. They gave us another room and it was a good room.

Posted by on Oct 10, 2019

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3 out of 5
Bugs flying around mirror in bathroom. Front desk was accommodating and moved us to new room.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by Michael

Thank you for staying with us I'm sorry about the inconvenience of having to change rooms.

4 out of 5

Excellent stay minus parking

Pros: Breakfast options were very nutritious, yummy & available from 6am until 10am. Hotel was extremely peaceful @ all hours.
Cons: Parking was a huge issue. If you come in after 10pm you are not guaranteed a spot. Parking lot is shared with another hotel on the premises.
Location: Busy location/ Heavy truck traffic. No attractions within walking distance. Civic Ctr/ Town Center 15 + mins w/ lots of construction and confusion.
I had an excellent stay no complaints outside of parking issues.

Posted by , from Georgia on Jul 2, 2017

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3 out of 5
Cons: Make sure there are at least two regular coffee (caffeinated) packs available in the room. Bathroom faucet fixtures appeared about to fall apart.
Location: Just passing through.
Mattress was hard, sheets were nappy (well worn). Not priced accordingly.

Posted by on Apr 18, 2016

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Comment from Hotel Management

Apr 26, 2016 by Patrice L.

Dear Guest; Thank you for taking the time to let us know details of your stay. We will address these challenges right away. Please know it is our goal to provide a hotel that guest love. We hope you will try us again the next time you are traveling in the Charleston area. We value your business, enjoy your day.

About the Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Location 107 Alex Ln, Charleston, WV 25304

Property Features

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. The business-friendly Holiday Inn Express Charleston-Kanawha City, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This Charleston hotel is smoke free.

  • 67 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Charleston Station (9.9 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offers 67 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Holiday Inn Express Charleston South
  • Holiday Inn Express Hotel Charleston South
  • Holiday Inn Express Charleston South Hotel
  • Holiday Inn Express Charleston-Kanawha City Hotel
  • Charleston Holiday Inn
  • Holiday Inn Charleston
  • Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
  • Holiday Inn Express Charleston (Us 17 And i-526)

You should know

  • Pool access available from 5 AM to 11 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.