Hotel near United States Citizenship and Immigration Services office in Charlotte
Close to airport
You'll find United States Citizenship and Immigration Services office and Billy Graham Library within 3 miles (5 km) of this Charlotte hotel. Charlotte Regional Farmers Market and York Road Community Park are also within 2 miles (3 km).
Renovated in 2019
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.
Extended Stay America Suites Charlotte Airport ratings based on 9 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Extended Stay America Suites Charlotte Airport
Everyone (3)Couples (2)Family (4)
5 out of 5
Everything was Great 👍
Posted by Bernard on Dec 21, 2021
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Comment from Hotel Management
Dec 22, 2021
by Hotel Management
Bernard, thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting this area. It was our pleasure to accommodate you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.
Sincerely,
Hotel Management
3 out of 5
It wasn’t very clean, floors in the room were sticky. the fire alarm went off in the middle of the night. No one gave any explanation.
Not sure why the fire department was called.
Posted by a verified traveler on Jul 2, 2021
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Comment from Hotel Management
Jul 3, 2021
by Hotel Management
Thank you for taking the time to share your comments. We apologize for the cleanliness issue and that our associates did not handle the situation with regard to the fire alarm appropriately. We will utilize your comments to enhance our guest service. We appreciate your business and look forward to seeing you again soon.
Sincerely,
Hotel Management
2 out of 5
It wasn’t the property it was Travelocity the information wasn’t sent to the hotel until 4hours after we got to the hotel we had to wait and couldn’t get anyone on the phone to talk to never use this service
Posted by a verified traveler on Dec 22, 2019
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Comment from Hotel Management
Dec 23, 2019
by Hotel Management
Thank you for your review. We regret the inconvenience you experienced at the time of check-in due to the third party website. We hope the rest of your stay was a pleasant one and that you will revisit us so that we can provide you with a much better stay.
Sincerely,
Hotel Management
5 out of 5
Everything was good... I liked everything about it...
Posted by a verified traveler on Dec 15, 2019
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Comment from Hotel Management
Dec 15, 2019
by Hotel Management
Thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.
Sincerely,
Hotel Management
1 out of 5
Check in staff could learn some basic manners such as learning to say please and thank you. Room smelled terrible! Pillows were flat and hard and there was no extra blanket. When I called about a hairdryer, I was told that when room was renovated it was removed. Really!!!!!
We have stayed at another Extended Stay property and it was very nice. This one was terrible and we will not ever stay at Extended stay again since quality is not consistent.
Posted by a verified traveler on Dec 5, 2019
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Comment from Hotel Management
Dec 6, 2019
by Hotel Management
Thank you for staying with us. We are sorry for the disappointment you had with the odor and pillows in your suite. We have shared your concerns with the appropriate teams to ensure a better experience going forward. Please note, hairdryers are available at the front desk and are complimentary. Your comments regarding our front desk staff will be shared with our team so they are more diligent going forward. We hope you will reconsider and give us the opportunity to make it up to you.
Sincerely,
Hotel Management
4 out of 5
Bed was very comfertable. Great Tv. Everthing else very bland.
Posted by a verified traveler on Nov 20, 2019
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Comment from Hotel Management
Nov 21, 2019
by Hotel Management
Thank you for choosing to stay at Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We appreciate your kind review and hope to welcome you back soon.
Sincerely,
Hotel Management
1 out of 5
Bad neighborhood, scary people wondering the halls at night, dirty floors, bathroom, hald uses toiletries, a/c didn't work.
My rate is -5. Ladies DO NOT stay at this "hotel". Specialy if you are alone. From the check-in, to the neighborhood is scary! The door into the front desk looked as it has been tampered with several times. That gave me a bad feeling. There was no one at the reception when I walked in and, no bell or sign explaining what to do or who to call. After knocking three times the employee came out and checked us in. The uniform polo he was wearing looked like it had been worn for 3 or 4 days. As we drove to our building we passed a group of shady men. There were several trash bags by the stairs. I am sure you can imagine the smell.
The room's floor was all stick, so was the recliner and the kitchen counter. The tube of shampoo or what ever it was, was half used. The tub's drain had hair and there was a blood stain on the wall inside the shower/tub.
No cups, glasses pots, pans, utensils or plates. The whole place was creepy and disgusting. NEVER AGAIN. Glad it was just a one night stay.
Posted by a verified traveler on Jul 3, 2019
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Comment from Hotel Management
Jul 4, 2019
by Hotel Management
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too.
Sincerely,
Hotel Management
3 out of 5
Misinformed about shuttle running on Friday night and the weekends. Had to take a cab from and to the airport.
Posted by a verified traveler on Jun 24, 2019
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Comment from Hotel Management
Jun 24, 2019
by Hotel Management
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you experienced. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience.
Sincerely,
Hotel Management
2 out of 5
Room was dirty. Now body change liens. But staff very friendly. Good location.
Posted by a verified traveler on Jun 12, 2019
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Comment from Hotel Management
Jun 13, 2019
by Hotel Management
Thank you for being our guest. Although you liked our location as well as our courteous associates, we are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
About the Extended Stay America Suites Charlotte Airport
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Charlotte Airport also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. A complete renovation of Extended Stay America Suites Charlotte Airport was completed in June 2019. This Charlotte hotel is smoke free.
137 guestrooms or units
2 levels
To-go breakfast (free)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
BBQ grill(s)
Outdoor picnic space
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Suites Charlotte Airport offers 137 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Satellite channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Hiking/biking trails nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Roll-in shower
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Number of children who can stay free - 2
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Charlotte Airport
Extended Stay America Hotel Charlotte Airport
Charlotte Homestead Suites
Homestead Charlotte
Homestead Studio Suites Charlotte Coliseum Hotel Charlotte
Homestead Suites Charlotte
Extended Stay America Charlotte Airport Hotel
Extended Stay America Charlotte Airport
Extended Stay America Suites Charlotte Airport Hotel
Extended Stay America Suites Charlotte Airport Charlotte
Extended Stay America Suites Charlotte Airport Hotel Charlotte
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Charlotte Airport is 4.3 mi away from Charlotte.
Extended Stay America Suites Charlotte Airport does not have a restaurant on site. Nearby dining options include Azteca Mexican Restaurant (14-min walk), Jersey Mike's Subs (2.1 mi), and Junior's Pizzeria (2.2 mi).
This hotel offers free self parking.
Extended Stay America Suites Charlotte Airport is 7.2 mi (12-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.
Extended Stay America Suites Charlotte Airport does not have a pool.
There are no spa services available at this hotel.
Extended Stay America Suites Charlotte Airport offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
Check-in is from 3 PM - 5:30 AM.
Airport shuttle services are not available at Extended Stay America Suites Charlotte Airport.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
