"The hotel was full of passengers from cancelled American Airlines flights. The staff all rose to the occasion especially in the bar/dining area. They
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Within 2 miles (3 km) of this Charlotte hotel, you'll find Charlotte Regional Farmers Market and Renaissance Park. York Road Community Park and United States Citizenship and Immigration Services office are also within 3 miles (5 km).
Free airport shuttle
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. There's a gym on site, and laundry facilities and concierge services are also offered.
Hilton Charlotte Airport ratings based on 8 Verified Reviews
Review Summary
3.1
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Hilton Charlotte Airport
Everyone (6)Family (1)
2 out of 5
Reserved 2 queens. Got king and couch. Not enough pillows linens or towels. No complimentary coffee. Rude restaurant workers. Need upgrading
Posted by Lori on Oct 23, 2022
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Comment from Hotel Management
Oct 24, 2022
by GM
Dear Lori,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you found our associates insincere. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Melanie MaesGeneral Manager
1 out of 5
Hard to believe that this is a Hilton property front desk staff not very welcoming nor friendly. The lobby area of the hotel was very nice but the rooms were terrible, outdated furniture and decor the carpet had huge stains on them which made the room look filthy the sofa was worn and riddled with spots and stain marks asked for a different room unfortunately the new assigned room was just as filthy beds were comfy and clean will never stay at this property again and of course they charge you 10.00 for parking
Posted by DeWayne, from fayetteville on Dec 20, 2021
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Comment from Hotel Management
Dec 21, 2021
by GM
Dear DeWayne,
I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Additionally, I regret that you found our room conditions to be outdated and not met with our excellence in housekeeping service. We try to make each guest experience a great one and we are sorry for falling short of this goal. Your satisfaction is important to us and we hope you’ll give us another opportunity to make your stay the best it can be.
Sincerely,
Terry Abernethy
General Manager
1 out of 5
Posted by DeWayne, from fayetteville on Dec 20, 2021
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5 out of 5
The hotel was full of passengers from cancelled American Airlines flights. The staff all rose to the occasion especially in the bar/dining area. They worked very hard to accommodate all of us in a timely manner. The food was delicious!!
Posted by Helen on Nov 7, 2021
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Comment from Hotel Management
Nov 8, 2021
by GM
Dear Jelen,
It is fantastic to hear that your stay was enjoyable! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind review. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon.
Best,
Terry Abernethy
General Manager
2 out of 5
While the 2 room suite was spacious, the room was a bit run down. The carpet had a huge stain. The couch was filthy. I sat on a towel. I made coffee in the room and the creamers were expired. Lamps and other parts of the room were dusty which makes me question the "deep clean" all these hotels are claiming during covid.
The lobby area was nice. Staff was fine.shuttle was on time.
Posted by Crystal on Nov 7, 2021
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Comment from Hotel Management
Nov 8, 2021
by GM
Dear crystal,
While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall and that our accommodations were not to your liking. Your detailed feedback is appreciated as it helps us monitor the guest experience and focus on areas of improvement. We hope you will consider a return trip in the future.
Sincerely,
Terry Abernethy
General Manager
4 out of 5
Posted by Richard on Aug 17, 2021
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5 out of 5
T
Posted by a verified traveler on Jul 5, 2021
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Comment from Hotel Management
Jul 6, 2021
by GM
Dear Anonymous,
I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.
Best,
Terry Abernethy
General Manager
5 out of 5
Posted by a verified traveler on Jun 20, 2021
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Comment from Hotel Management
Jul 1, 2021
by GM
Dear Anonymous,
We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again.
Best,
Terry Abernethy
General Manager
Hilton Charlotte Airport offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Hilton Charlotte Airport also features concierge services, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Charlotte hotel.
275 guestrooms or units
Built in 1999
Charging station for electric cars
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Concierge
ATM
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Property shuttles: Free airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Hilton Charlotte Airport offers 275 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, and complimentary toiletries. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Sitting area
In-room dining (limited hours)
Flat-screen television
Digital channels
Netflix
Coffee maker
Shower and tub combination
Housekeeping (daily)
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
For a fee, guests can enjoy full breakfast daily.
City Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Atrium Lounge - This lobby lounge serves dinner only. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Pool hoist on site
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 100.00 per pet, per stay
Weight limit: 50 lbs per pet
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 8 and USD 16 per person (approximately)
Self parking fee: USD 10.00 per day
Pet fee: USD 100.00 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Charlotte Airport Hotel
Hilton Charlotte Airport Hotel
Hilton Charlotte Airport Charlotte
Hilton Charlotte Airport Hotel Charlotte
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Hilton Charlotte Airport is 5.6 mi (9-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.
Hilton Charlotte Airport offers a free airport shuttle, available during limited hours.
Free breakfast isn't provided at Hilton Charlotte Airport, but full breakfast is offered for a fee of between USD 8 and USD 16 per person.
No, there is no casino at this hotel.
Check-in begins at 4:00 PM. A fee applies for early check-in.
Free parking is not available at this hotel. Self parking is available for USD 10.00 per day.
Hilton Charlotte Airport features an indoor pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Hilton Charlotte Airport is 4.9 mi away from Charlotte.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
