"The hotel was full of passengers from cancelled American Airlines flights. The staff all rose to the occasion especially in the bar/dining area. They ... " More
Charlotte retreat
Within 2 miles (3 km) of this Charlotte hotel, you'll find Charlotte Regional Farmers Market and Renaissance Park. York Road Community Park and United States Citizenship and Immigration Services office are also within 3 miles (5 km).
Free airport shuttle
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. There's a gym on site, and laundry facilities and concierge services are also offered.
Oct 24, 2022 by GM
Dear Lori,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you found our associates insincere. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Melanie MaesGeneral Manager
Dec 21, 2021 by GM
Dear DeWayne, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Additionally, I regret that you found our room conditions to be outdated and not met with our excellence in housekeeping service. We try to make each guest experience a great one and we are sorry for falling short of this goal. Your satisfaction is important to us and we hope you’ll give us another opportunity to make your stay the best it can be. Sincerely, Terry Abernethy General Manager
Nov 8, 2021 by GM
Dear Jelen, It is fantastic to hear that your stay was enjoyable! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind review. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Terry Abernethy General Manager
Nov 8, 2021 by GM
Dear crystal, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall and that our accommodations were not to your liking. Your detailed feedback is appreciated as it helps us monitor the guest experience and focus on areas of improvement. We hope you will consider a return trip in the future. Sincerely, Terry Abernethy General Manager
Jul 6, 2021 by GM
Dear Anonymous, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Terry Abernethy General Manager
Jul 1, 2021 by GM
Dear Anonymous, We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again. Best, Terry Abernethy General Manager
Hilton Charlotte Airport offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Hilton Charlotte Airport also features concierge services, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Charlotte hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hilton Charlotte Airport offers 275 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, and complimentary toiletries. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily.
City Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Atrium Lounge - This lobby lounge serves dinner only. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.