"The room for the price made me very happy, staff was very pleasant, and a decent breakfast buffet. Not happy about no laundry service, pool and hot tu
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Hyatt Place Charlotte Airport / Billy Graham Parkway ratings based on 25 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hyatt Place Charlotte Airport / Billy Graham Parkway
Everyone (15)Couples (3)Family (5)
1 out of 5
I stayed here years ago on a business trip, so I felt confident booking again. Man was I wrong. The staff, especially the one running the place were horrible. Very rude for no reason to many guests, especially during breakfast. We were told they don’t have waffles, there was almost no food available. They were telling guest oh well, we don’t have a lot of staff so y’all have to get over it. It was dirty and disgusting. The place had obviously not been thoroughly cleaned in a long time. Room dirty, only one working elevator. Horrible experience. We booked on the basis of the breakfast, which we ultimately did not receive. After coming down several times to see if they got it together.
Posted by Madison on Feb 19, 2023
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Comment from Hotel Management
Feb 19, 2023
by Patricia
Dear Lionel Smith:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.
4 out of 5
Posted by Madison on Dec 24, 2022
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5 out of 5
The room for the price made me very happy, staff was very pleasant, and a decent breakfast buffet. Not happy about no laundry service, pool and hot tub.
Posted by Paula on Dec 24, 2022
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Comment from Hotel Management
Dec 26, 2022
by Customer Service
Thank you for taking the time to leave us a 5/5 rating, Paula!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Place Charlotte Airport/Tyvola Road.
5 out of 5
The staff was very friendly at check in. There is a small bar where you can order drinks and food on property which we took back to the room.
Room was very spacious and clean, fridge,
Coffee pot the usual stuff you need for a short stay. Close to the airport with shuttle service to meet our needs as you fly in or out. Overall good prices for quality of amenities received. Would definitely and will probably stay here again next time we travel this area.
Posted by DENNIS, from COLUMBIA on Dec 7, 2022
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Comment from Hotel Management
Dec 8, 2022
by Customer Service
Thank you for sharing with us, Dennis!We're delighted to hear you had a fantastic time with us at Hyatt Place Charlotte Airport/Tyvola Road. We're so glad you enjoyed our kind staff, spacious accommodations, convenient location, and amenities so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!
1 out of 5
Posted by CYNTHIA on May 27, 2022
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4 out of 5
Posted by Claire, from Orchard Park on May 16, 2022
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5 out of 5
Posted by Latraskia on Mar 22, 2022
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5 out of 5
Great hotel for a short stay.
Posted by THOMAS, from GREENSBORO on Sep 9, 2021
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Comment from Hotel Management
Sep 11, 2021
by Hyatt Place Charlotte Airport/ Tyvola Road
Thank you for your wonderful review!
5 out of 5
they were short staffed. Room upkeep was suboptimal.
Room was large and comfortable.
Posted by a verified traveler on Aug 2, 2021
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5 out of 5
Posted by a verified traveler on May 7, 2021
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Comment from Hotel Management
Jun 1, 2021
by Hyatt Place Charlotte Airport/ Tyvola Road
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Frequently Asked Questions
Hyatt Place Charlotte Airport / Billy Graham Parkway is 5.4 mi (10-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.
Hyatt Place Charlotte Airport / Billy Graham Parkway offers a free airport shuttle, available 24 hours a day.
Hyatt Place Charlotte Airport / Billy Graham Parkway offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - 3:00 PM.
Free parking is not available at this hotel. Self parking is available for USD 8 per day. Extended parking is available for USD 8 per day.
Hyatt Place Charlotte Airport / Billy Graham Parkway features an outdoor pool. The pool is closed seasonally each year from October 10 to May 1. The pool will be unavailable from June 30 2022 to May 1 2023 (dates subject to change).
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Hyatt Place Charlotte Airport / Billy Graham Parkway is 5.1 mi away from Charlotte.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
