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4.1 out of 5

"The staff was very polite and friendly. The hotel needs to invest in new sheets b/c we found some stains and holes in ours. The traffic was loud out ... " More

By a verified traveler on Sat 03 Jul 2021

Hotel Description

3-star hotel in Arrowood

In shopping district

Your stay at this Arrowood hotel places you within 6 miles (10 km) of United States Citizenship and Immigration Services office and TopGolf. Renaissance Park and Quail Hollow Club are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like on-the-go breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 126 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include refrigerators, premium bedding, and coffee/tea makers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$85* Per night/room Sep 26 - Sep 27

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Charlotte/Arrowood ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Charlotte/Arrowood

Everyone (10) Couples (6) Family (10)
3 out of 5
The staff was very polite and friendly. The hotel needs to invest in new sheets b/c we found some stains and holes in ours. The traffic was loud outside and we had someone pound on our door around 11:30pm and then prank call our room, which scared our kids (although I don’t blame this incident on the hotel). It did the job, but not our finest hotel experience.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Aug 10, 2021 by Joel Coffey, Front Desk Supervisor

I appreciate you staying with us. I apologize that your overall stay was anything less than satisfying due to the unfortunate circumstances which occurred during your visit. I invite you to stay with us again the next time you are in Charlotte.

4 out of 5

Posted by on Jun 24, 2021

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Comment from Hotel Management

Aug 11, 2021 by Joel Coffey, Front Desk Supervisor

I appreciate you staying with us. I am so glad that your overall stay was pleasurable. I invite you to stay with us again whenever you are in the Charlotte area.

5 out of 5
Very friendly reception staff. Nearby restaurants and quiet location just down the road from the highway. Good for business hotel.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Aug 11, 2021 by Joel Coffey, Front Desk Supervisor

I appreciate you staying with us. I am pleased to learn that our service met your expectations! I invite you to stay with us again the next time you are in the area.

3 out of 5
Our room had no phone and the tv as broken. They moved us but I think we should have gotten an upgrade. I would not stay there again

Posted by on May 13, 2021

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Comment from Hotel Management

Jun 15, 2021 by Joel Coffey, Front Desk Supervisor

Hi Anonymous, thanks for staying with us! I apologize for the issues that you encountered with your guest room. At Hyatt Place Hotels (the older models) there are no upgrades available as all of the room types are the same. With that being said, I sincerely hope that you will give us another opportunity to earn your trust.

5 out of 5
So if want to stay at a great place with excellent service, you’ve found it. Look no further

Posted by on Apr 17, 2021

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Comment from Hotel Management

May 3, 2021 by Brandon Friedman Night Auditor

Thank you so much for the positive review and the kind words. We are always so glad to hear that our guests enjoyed their time with us! Thank you so much for taking the time to provide us with feedback about your recent stay. We hope to have you visit us again soon!

5 out of 5

Posted by on Feb 11, 2021

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Comment from Hotel Management

Feb 24, 2021 by Brandon Friedman Night Auditor

Thank you so much for the positive review and the kind words! We are always so glad to hear that our guests enjoyed their time with us! Thank you so much for taking the time to provide us with feedback about your recent stay. We hope to have you visit us again soon!

1 out of 5
Received keys for a dirty room.front desk did not even apologize.walked into an unmade bed and dirty linen on the floor

Posted by on Jan 1, 2021

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Comment from Hotel Management

Jan 10, 2021 by Brandon Friedman Night Auditor

Thank you so much for taking the time to provide us with feedback about your recent stay. I am so sorry to hear that you did not enjoy your time here with us, I can assure you that we take Cleanliness of our rooms very seriously and is our top priority. I do hope that you will visit us again soon so that we might have another opportunity to better showcase to you our commitment to not only Cleanliness but to providing Excellence in Quality and Service.

4 out of 5

Posted by on Oct 19, 2020

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Comment from Hotel Management

Oct 22, 2020 by Brandon Night Auditor

Thank you so much for taking the time to provide us with feedback about your recent stay here with us, we truly appreciate it! We hope to have you visit us again soon!

5 out of 5

Posted by on Jul 23, 2020

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Comment from Hotel Management

Jul 23, 2020 by Aaron Fendel AGM

Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
I loved it definitely loooking forward to staying again

Posted by , from Charlotte N.C. on Jun 2, 2020

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Comment from Hotel Management

Jun 3, 2020 by Aaron Fendel AGM

Dear L, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we will be glad to host you again very soon.

About the Hyatt Place Charlotte/Arrowood

Location 7900 Forest Point Blvd, Charlotte, NC 28273

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant
  • Bar/lounge

Property Features

Hyatt Place Charlotte/Arrowood offers its guests a fitness center and a seasonal outdoor pool. There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. The business-friendly Hyatt Place Charlotte/Arrowood also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 126 guestrooms or units
  • 6 levels
  • To-go breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place Charlotte/Arrowood offers 126 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. An additional breakfast is available daily for a fee.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte/Arrowood
  • Hyatt Place Charlotte/Arrowood Charlotte
  • Hyatt Place Charlotte/Arrowood Hotel
  • Hyatt Place Charlotte/Arrowood Hotel Charlotte
  • Hyatt Charlotte
  • Charlotte Hyatt
  • Hyatt Place Charlotte/Arrowood Hotel
  • Hyatt Place Charlotte/Arrowood Charlotte
  • Hyatt Place Charlotte/arrowood Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in September.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.