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"We stayed here due to weather cancellation of our flight. It was a great place to stay, appreciated the airport shuttle. " More

By a verified traveler on Sat 30 Apr 2022

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Hotel Description

3-star hotel near Carolinas Aviation Museum

Near the airport

You'll be within 3 miles (5 km) of Carolinas Aviation Museum and 6 miles (10 km) of Billy Graham Library with a stay here. Charlotte Premium Outlets is within 6 miles (10 km) and NASCAR Hall of Fame is within 9 miles (15 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Trellis West Charlotte ratings based on 24 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Trellis West Charlotte

Everyone (11) Couples (1) Family (4)
4 out of 5
We stayed here due to weather cancellation of our flight. It was a great place to stay, appreciated the airport shuttle.

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 2, 2022 by GM

Dear Bradley H, While the reason for your stay was not ideal, it is great to hear that our Homewood Suites made for a nice overnight option. We appreciate you taking the time to share your positive experience and hope to see you again soon. Best, Rebekah Smith General Manager

3 out of 5

Posted by on Feb 11, 2022

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4 out of 5

Posted by on Oct 31, 2021

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1 out of 5
I arrived and the woman behind the counter was chewing food and greeted me with, “what’s the last 4 of your credit card” when I answered she handed me my key still eating. When I asked about the airport shuttle, the reason I booked the room, she said, “I don’t know anything about it. I’ve only been here 2 weeks and I’ve never seen it” as I walked away upset she yelled maybe come down at 7 am and see if it’s here. Needless to say I made other arrangements. Got to the room and it was disgusting. The floor looked gross I wore socks out of the shower and would not sit on the couch. The oven was completely filthy on the outside. Worse stay!!

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by GM

Dear Anonymous, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you. Sincerely, Rebekah Smith General Manager

5 out of 5

Posted by on May 14, 2021

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Comment from Hotel Management

May 25, 2021 by GM

Dear Anonymous, We appreciate you taking the time to share the top-notch experience you had here at the Homewood Suites by Hilton Charlotte Airport. We appreciate your business and hope to see you again soon. Best, Rebekah Smith General Manager

4 out of 5
Surrounded by landscaping and greenery in a 360 degrees kind of in middle of nowhere, quick walk to a couple gas stations and subway, shuttle driver will take you wherever you need to go... excellent professional service

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 16, 2021 by GM

Dear Anonymous, We appreciate the kind review. The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Rebekah Smith General Manager

5 out of 5
Will definitely stay there again and also recommend to others.

Posted by on Mar 30, 2021

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Comment from Hotel Management

Mar 31, 2021 by GM

Dear Anonymous, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Rachel Young General Manager

1 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 9, 2021 by GM

Dear Anonymous, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Rachel Young General Manager

5 out of 5
No nearby restaurants but overall easy and clean. Nice staff on shittle and desk.

Posted by on Feb 17, 2021

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Comment from Hotel Management

Feb 19, 2021 by GM

Dear Anonymous, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Rachel Young General Manager

4 out of 5
Front desk was very welcoming. Room was clean just had to call for extra towels and tp which came quickly. Good experience and would stay here again.

Posted by on Jul 8, 2020

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Comment from Hotel Management

Jul 8, 2020 by GM

Dear Anonymous, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Rachel Young General Manager

About the Suites Charlotte Airport

Location 2770 Yorkmont Rd, Charlotte, NC 28208

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 9 to May 30:

  • Swimming pool

Property Features

Trellis West Charlotte offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. Free breakfast is served daily. A terrace, barbecue grills, and coffee/tea in a common area are also featured at the business-friendly Trellis West Charlotte. Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 3 levels
  • Built in 2000
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Terrace
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Trellis West Charlotte offers 103 air-conditioned accommodations with DVD players and safes. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Separate bedroom
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Charlotte Airport
  • Homewood Suites Hilton Charlotte Airport
  • Homewood Suites Hilton Hotel Charlotte Airport
  • Homewood Suites Hilton Charlotte Airport Aparthotel
  • Charlotte Homewood Suites
  • Homewood Charlotte
  • wood Suites Hilton Charlotte
  • Trellis West Charlotte Hotel
  • Trellis West Charlotte Charlotte
  • Trellis West Charlotte Hotel Charlotte
  • Homewood Suites by Hilton Charlotte Airport

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.