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4.2 out of 5

"Staff was really nice. Clean but not spotless " More

By a verified traveler on Sat 04 Sep 2021

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Hotel Description

Hotel perfectly located for exploring Chesapeake

City center stay

Your stay at this Greenbrier East hotel places you within 3 miles (5 km) of Greenbrier Mall and Chesapeake Conference Center. Oak Grove Lake Park and Chesapeake City Park are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Suite, 1 Double Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$82* Per night/room Oct 23 - Oct 24

Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Chesapeake - Norfolk ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Chesapeake - Norfolk

Everyone (12) Couples (1) Family (8)
5 out of 5
Loved the room

Posted by on Jun 17, 2022

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1 out of 5
The shower was roomy, bed was comfy too. Staff member that check me in was very rude. One elevator was out of service, sign to find the 2nd one confusing and a long walk for my Mother

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 10, 2022 by Comfort Suites

Thank you for taking the time to share your feedback, we apologize for the inconvenience of having to use the 2nd elevator as we upgrade our 1st elevator and the rudeness of my staff, I have taken note and will address accordingly.

5 out of 5

Posted by , from Goodyear on Oct 28, 2021

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5 out of 5

Posted by on Oct 25, 2021

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5 out of 5
Staff was really nice. Clean but not spotless

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 22, 2021 by - Abby ; Comfort Suites Front Office Supervisor

Hello, and thank you for taking the time to leave us an online review and feedback regarding your most recent stay. While I am glad to hear that you had an overall 5 out of 5 satisfactory and comfortable experiences, allow me to apologize for anything less that did not exceed your expectations concerning our condition or cleanliness here at Comfort Suites. This information has been noted to our Housekeeping department so we may look into alternate opportunities to ensure that we provide an exceptional stay for all our guests. As such, I hope that you will allow us another chance to provide you with a superior stay. Thank you for your time, - Abby

5 out of 5
Staff is always very friendly.

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 1, 2021 by - Abby ; Comfort Suites Front Office Supervisor

Hello, and thank you for taking the time to leave us an online review and feedback regarding your most recent stay. All of us here at Comfort Suites are happy to hear your time with us was a satisfactory and comfortable experience! Likewise, we are delighted to hear that your interactions and time with us were, as always, a positive and friendly time. We hope to see you again on your next visit to Chesapeake! Thank you for your time, - Abby

5 out of 5
Friendly staff, comfortable bed.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 4, 2021 by - Abby ; Comfort Suites Front Office Supervisor

Hello, and thank you for taking the time to complete our online review and feedback survey regarding your most recent stay with us here at Comfort Suites. Our staff is happy to hear that your time with us was a comfortable, satisfactory, friendly, and overall positive stay! We hope to see you again soon! Thank you for your time, - Abby

5 out of 5

Posted by on Jul 25, 2021

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4 out of 5
Room was nice. Beds comfortable. It did have a slight smell, but everything was clean.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 6, 2021 by - Abby ; Comfort Suites Front Office Supervisor

Hello, and thank you for taking the time to complete our online review and feedback survey regarding your most recent stay with us here at Comfort Suites Chesapeake. While I am glad to hear that you had a comfortable and satisfactory stay, allow me to apologize for any inconvenience, or as mentioned the odor, during your time with us. This information has been passed along to our Housekeeping department to ensure we look into this matter to allow all our future guests an exceptional stay. As such, I hope that we will see you again on your next visit to Chesapeake. Thank you for your time, - Abby

2 out of 5
I will not stay at this hotel again. The microwave did not work, the phone in the room did not work and there was no remote control for the television. I had to keep calling the front desk to tell them what was not working. It was such an inconvenience.

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 22, 2021 by Bianca

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Allow me to further extend this apology for any inconvenience that our current property renovations and updates may have presented during your time with us. Similarly, I highly appreciate the feedback you have provided regarding the instance of communication with our staff, and likewise information regarding your overall stay. These specifics have been brought to the attention of our Maintenance and General Management to ensure we can make changes and updates as needed to allow us to be able to provide an exceptional stay for all our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

About the Comfort Suites Chesapeake - Norfolk

Location 1550 Crossways Blvd, Chesapeake, VA 23320

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 450 square feet (42 square meters) and includes conference space. A fitness center, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Comfort Suites Chesapeake - Norfolk. Limited free parking is available on a first-come, first-served basis. This Chesapeake hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 3 levels
  • 450 sq ft of conference space
  • 42 sq m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Chesapeake - Norfolk offers 124 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers. This Chesapeake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Comfort Suites Chesapeake
  • Comfort Suites Hotel Chesapeake
  • Comfort Hotel Chesapeake
  • Comfort Suites Chesapeake Hotel
  • Chesapeake Comfort Suites
  • Comfort Suites Chesapeake - Norfolk Hotel
  • Comfort Suites Chesapeake - Norfolk Chesapeake
  • Comfort Suites Chesapeake - Norfolk Hotel Chesapeake

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.