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"Nothing needs to be remodeled " More

By a verified traveler on Sat 19 Mar 2022

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Hotel Description

Hotel near Greenbrier Mall in Chesapeake

Greenbrier East stay

Your stay at this Greenbrier East hotel places you within 3 miles (5 km) of Greenbrier Mall and Chesapeake Conference Center. Oak Grove Lake Park and Chesapeake City Park are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Mar 31 - Apr 1

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Chesapeake Crossways Blvd ratings based on 27 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Chesapeake Crossways Blvd

Everyone (12) Couples (3) Family (14)
1 out of 5
Heat does not work in room 200 and i called front desk and nobody is answering. My room does not have a smoke detector either.

Posted by on Dec 22, 2023

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Comment from Hotel Management

Dec 23, 2023 by Hotel Management

Dear Raymond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

4 out of 5
Nothing needs to be remodeled

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 26, 2022 by Hotel Management

James, thank you for the glowing review of Extended Stay America! We are glad your stay with us was enjoyable on many levels, but we regret that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management

2 out of 5
it was a convenient location

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 16, 2021 by Hotel Management

Cathy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. On a positive note, we are happy our location worked well for you. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

1 out of 5
You can bring a pet if you like. Nice location

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 21, 2021 by Hotel Management

Deana, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

1 out of 5

Posted by on Jul 18, 2021

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4 out of 5
Some people there seemed a little sketchy. I guess that comes with being an extended stay hotel. That made it a little uncomfortable and scary.

Posted by on Jun 14, 2021

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1 out of 5
Toliet leak light out in bathroom and couldn't get manager to correct problem . Leak by door next to air conditioner .Frig ; carpet;table rug dirty. Vent didn't work over stove .Attitude and appearance was not professional.

Posted by on Jan 2, 2021

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Comment from Hotel Management

Jan 3, 2021 by Hotel Management

Thank you for your review. We apologize for the maintenance and cleanliness issues you encountered in your suite and regret the disappointment you had. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

4 out of 5
The property was neat and clean. The room was very comfortable and the staff was courteous and professional. The grab and go breakfast was adequate and appreciated.

Posted by , from Chesapeake, VA on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Hotel Management

Diana, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

1 out of 5
The sheets and cover had hair on them indicating they haven’t been changed. The sheets were also no longer white, but beige.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hotel Management

Brandy, thank you for your comments. We are sorry for the disappointing stay you had and regret the sheets in your room were not clean. We understand your frustration and have shared it with the housekeeping team to be more diligent in their efforts going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

3 out of 5
No ice machine. Shabby looking lobby. Staff was curteous.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hotel Management

Thank you for your comments. We are pleased you liked our associates, but we are sorry we missed meeting some of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management

About the Extended Stay America Suites Chesapeake Crossways Blvd

Location 1540 Crossways Blvd, Chesapeake, VA 23320

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Chesapeake Crossways Blvd also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Chesapeake hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • Built in 1996
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Chesapeake Crossways Blvd offers 132 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Chesapeake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chesapeake Crossways Boulevard
  • Extended Stay America Crossways Boulevard
  • Extended Stay America Crossways Boulevard Hotel
  • Extended Stay America Crossways Boulevard Hotel Chesapeake
  • Extended Stay America Crossways Boulevard Hotel
  • Extended Stay America Crossways Boulevard
  • Extended Stay America Chesapeake Crossways Boulevard Hotel
  • Extended Stay America Chesapeake Crossways Boulevard
  • Hotel Extended Stay America Chesapeake - Crossways Boulevard
  • Extended Stay America Chesapeake Crossways Boulevard
  • Extended Stay America Suites Chesapeake Crossways Blvd Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.