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"I felt the room was too small. The shower was not very clean. " More

By a verified traveler on Tue 16 Aug 2022

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Hotel Description

Cheyenne guestrooms with free WiFi

In Cheyenne

You'll find Cowgirls of the West Museum and Wyoming Transportation Museum within 2 miles (3 km) of this hotel. Nelson Museum of the West and Wyoming Historic Governors' Mansion are also within 2 miles (3 km).

Fitness center, terrace

This hotel features an indoor pool and a gym. Guests will appreciate free perks like free self parking and WiFi in public areas. A 24-hour business center, a terrace, and a snack bar/deli are also on offer.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$97* Per night/room Feb 5 - Feb 6

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru by Hilton Cheyenne WY ratings based on 20 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Cheyenne WY

Everyone (11) Couples (3) Family (6)
3 out of 5
I felt the room was too small. The shower was not very clean.

Posted by on Aug 16, 2022

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Comment from Hotel Management

Aug 28, 2022 by WJ

Dear Guest,Thank you for taking the time to post comments about your recent stay with us. Please know that your feedback is extremely valuable to us, and your remarks will not go unnoticed. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future!

5 out of 5

Posted by on Jul 22, 2022

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5 out of 5
Check in was easy. The grounds are clean and pet friendly. Room was very clean and plenty of towels. Breakfast was also great.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Oct 1, 2021 by Bella

Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

5 out of 5
Xxx

Posted by on Sep 14, 2021

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Comment from Hotel Management

Oct 1, 2021 by Bella

Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

5 out of 5
I asked the front desk to give me some food delivery options and they gave me 2. I called both 3 times and none would respond. I decided to eat a hot pocket. Problem is only 2 diet sodas but over 15 sugary drinks. Both diets were colas and I cannot drink them. I drank water. Frozen food available was horrible.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Oct 1, 2021 by Bella

Thank you for taking the time to post comments about your recent stay with us. Please know that your feedback is extremely valuable to us, and your remarks will not go unnoticed. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future!

5 out of 5
Very clean, comfortable beds.

Posted by on Jun 12, 2021

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1 out of 5

Posted by on Jun 6, 2021

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2 out of 5
All was great except the the room wasn't senior citizen friendly. Slippery floors, uncomfortable chair. Had a much better room at Holiday in Express in other towns we visited. Holiday Inn Express included three chairs, one a big overstuffed and carpet on the floors. (Way Much better breakfast too.)

Posted by on May 16, 2021

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1 out of 5

Posted by on Apr 24, 2021

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1 out of 5

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 11, 2021 by .

Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback. Sincerely, Ariel Tomkins Font Desk Supervisor Cheyenne Tru by Hilton

About the Tru by Hilton Cheyenne WY

Location 423 West Fox Farm Road, Cheyenne, WY 82003

Property Features

Tru by Hilton Cheyenne WY offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. Tru by Hilton Cheyenne WY also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Cheyenne hotel is smoke free.

  • 90 guestrooms or units
  • 4 levels
  • Built in 2017
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Cheyenne WY offers 90 accommodations with safes and complimentary toiletries. LCD televisions are featured in guestrooms. Bathrooms include showers. This Cheyenne hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • LCD television
  • Premium channels
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy continental breakfast for a fee.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Cheyenne WY Hotel
  • Tru Hilton Cheyenne WY
  • Tru by Hilton Cheyenne WY Hotel
  • Tru by Hilton Cheyenne WY Cheyenne
  • Tru by Hilton Cheyenne WY Hotel Cheyenne

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.