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CitizenM Chicago Downtown

0-star property
80 East Wacker Place, Chicago, IL 1-855-201-7819
5.0 out of 5
Exceptional!
See all 3 travelocity Reviews

"I think it’s a very nice place to stay if you are on your own visiting for a day or two is the perfect hotel " More

By a verified traveler on Thu 02 Feb 2023

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Hotel Description

4-star hotel near Navy Pier

Central Chicago getaway

A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Chicago Theatre and Grant Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A communal living room, express check-in, and express check-out are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Mar 26 - Mar 27

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

CitizenM Chicago Downtown ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for CitizenM Chicago Downtown

Everyone (2)
5 out of 5
I think it’s a very nice place to stay if you are on your own visiting for a day or two is the perfect hotel

Posted by , from Clermont on Feb 2, 2023

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Comment from Hotel Management

Feb 7, 2023 by Hotel Manager

citizen Leonardo, Thank you so much for the great review! We are so excited to see that your stay was perfect. We hope you come back and see us again. Cheers, citizen Taylor

5 out of 5

Posted by on Dec 28, 2022

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5 out of 5
Awesome Stylish modern hotel. Staff are very friendly!

Posted by , from GAHANNA on Oct 12, 2022

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Comment from Hotel Management

Oct 24, 2022 by Hotel Manager

Thank you so much for the kind review! We are so grateful for mobile citizen like you! Don't be a stranger, come back and see us soon!Cheers, Citizen Taylor

About the CitizenM Chicago Downtown

Location 80 East Wacker Place, Chicago, IL 60601

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and coworking spaces are available. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly CitizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in. This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Millennium Station (0.4 km / 0.2 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)

Room Amenities

CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Long-term renters welcome

This property uses wind and solar energy, plus eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Humane animal treatment
  • Credit card pre-authorization
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Car not required
  • Long-term renters welcome
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is not cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 10
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • Renewable energy source - wind
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citizenm Chicago Chicago
  • CitizenM Chicago Downtown Hotel
  • CitizenM Chicago Downtown Chicago
  • CitizenM Chicago Downtown Hotel Chicago

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.