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"Walking distance everywhere,no breakfast and no microwave inside the room " More

By a verified traveler on Mon 18 Apr 2022

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Hotel Description

3-star hotel near Michigan Avenue

Heart of Chicago

A stay at this Downtown Chicago hotel places you steps from Northwestern Memorial Hospital and a 5-minute walk from Michigan Avenue. State Street and Ann and Robert H. Lurie Children's Hospital are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, flat-screen TVs

The 306 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and refrigerators. Room service, premium bedding, and free newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$169* Per night/room May 30 - May 31

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Chicago Magnificent Mile ratings based on 20 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Chicago Magnificent Mile

Everyone (10) Couples (4) Family (5)
4 out of 5
Walking distance everywhere,no breakfast and no microwave inside the room

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 25, 2022 by hotelmanager

Glad you had a nice stay! We are working on re-opening CopperFox to offer a nice, sit down breakfast very soon. In the meantime, we do have our Starbucks offerings available daily.

3 out of 5

Posted by on Jan 5, 2022

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5 out of 5
Excellent location, friendly staff and great room!!!

Posted by , from New Berlin on Dec 19, 2021

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3 out of 5
No one to help with luggage, and unclear where to park to unload.

Posted by on Aug 24, 2021

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4 out of 5
The room was very nice and spacious. The bed was clean and very comfy as well.

Posted by on Aug 3, 2021

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4 out of 5

Posted by on Jul 28, 2021

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5 out of 5

Posted by on Jul 27, 2021

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5 out of 5

Posted by on Jul 25, 2021

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1 out of 5
We were surprised by the poor service. They said it was due to COVID but the truth is that they don't have enough personnel so if you stay more than three days you may request cleaning services but by appointment. Unless you do so, no one picks your garbage or provide you with the basics (soap, sanitary paper, etc). They have trash baskets in the room but no trash bags. They have a business center that does not provide services. They have a laundromat but does not provide change and, on the last day they cancelled the keys automatically early in the morning eventhough the check out is at 11 AM so when we came back from breakfast we were not able to enter our room to get our luggage and it was 10 AM, still 1 hour to check out. Some front desk ladies were nice but most of the personnes was aloof, showed no interest in your business and was not nice at all.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 29, 2021 by Dominique

Thank you for your feedback. We understand that the hotel is operating differently during the pandemic, and we appreciate your understanding while we work on getting our services back where they once were. We hope you will give us anther try on your next trip to Chicago.

3 out of 5
Great location. The staff not so much. We arrived early so I knew that checking in was out of the question. I had no issue with that but we were told they couldn’t even hold our luggage. I have never been to a hotel where you can’t leave your luggage. It was 2 carryons. It wasn’t anything huge. Not only that but the person was rude about it. She said she could only hold them for 30 minutes. We sat in the lobby for about 3 minutes to figure out where to go eat then I went back to the desk so they could hold our luggage for 30 min as she had stated. All of a sudden she couldn’t even hold it for the 30 minutes. I then repeated that she had just said we could leave the luggage there for 30 minutes to which she quietly mumbled something I couldn’t hear & looked exasperated at me then said rudely "I think something just opened up; it’s $20 extra." Great! I took it. What I don’t understand is how literally 3 minutes earlier she had no room available. And 3 minutes earlier she would hold our luggage for 30 min but not now. And why she was being rude. The hotel is ok. Great location close to shopping & restaurants but she put me off to it. There’s a lot of other hotels in that area for that price range that I’d choose from first before ever going back to that one.

Posted by on May 23, 2021

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Comment from Hotel Management

May 27, 2021 by Dominique

Thank you for letting us know about your experience. We appreciate knowing how we can make things better. We hope you will give us another chance.

About the Courtyard by Marriott Chicago Magnificent Mile

Location 165 East Ontario Street, Chicago, IL 60611

Property Features

Courtyard by Marriott Chicago Magnificent Mile offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3700 square feet (344 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Chicago Magnificent Mile. For a fee, parking is available. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 306 guestrooms or units
  • 23 levels
  • 3700 sq ft of conference space
  • 344 sq m of conference space
  • Built in 2002
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Grand Station (Red Line) (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Chicago Magnificent Mile offers 306 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 1:00 PM.

Starbucks - This coffee shop serves breakfast and lunch.

Copper Fox Gastropub - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4 and USD 10 for adults, USD 4 and USD 10 for children (approximately)
  • Self parking fee: USD 59 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Magnificent Mile Marriott
  • Courtyard Chicago Magnificent Mile
  • Courtyard Marriott Chicago Magnificent Mile
  • Courtyard Marriott Hotel Chicago Magnificent Mile
  • Marriott Chicago Magnificent Mile
  • Marriott Chicago Magnificent Mile Courtyard
  • Marriott Courtyard Chicago Magnificent Mile
  • Courtyard Marriott Chicago Magnificent Mile Hotel
  • Hotel Courtyard by Marriott Chicago Magnificent Mile Chicago
  • Chicago Courtyard by Marriott Chicago Magnificent Mile Hotel
  • Hotel Courtyard by Marriott Chicago Magnificent Mile
  • Courtyard by Marriott Chicago Magnificent Mile Chicago
  • Courtyard Marriott Magnificent Mile Hotel
  • Courtyard Marriott Chicago Magnificent Mile
  • Courtyard Marriott Magnificent Mile
  • Courtyard by Marriott Chicago Magnificent Mile Hotel
  • Courtyard by Marriott Chicago Magnificent Mile Chicago
  • Courtyard by Marriott Chicago Magnificent Mile Hotel Chicago

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.