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Embassy Suites by Hilton Chicago Lombard Oak Brook

3.5-star property
707 E Butterfield Road, Lombard, IL 1-855-201-7819
4.0 out of 5
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See all 22 travelocity Reviews

"I liked the spacious suite, comfy bed and contemporary decor. I also enjoyed the included breakfast. I didn’t like the noise— it was really loud and ... " More

By a verified traveler on Mon 18 Sep 2023

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Hotel Description

Enjoy the indoor pool at this 3.5-star Lombard hotel

In shopping district

At this Lombard hotel, you'll be within half a mile (1 km) of Yorktown Shopping Center and 3 miles (5 km) of Advocate Good Samaritan Hospital. Also, Oakbrook Center Mall is within 3 miles (5 km) and Mayslake Peabody Mansion is within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like on-the-go breakfast and an area shuttle.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$136* Per night/room Oct 8 - Oct 9

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Chicago Lombard Oak Brook ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Chicago Lombard Oak Brook

Everyone (6) Couples (3) Family (11)
4 out of 5
I liked the spacious suite, comfy bed and contemporary decor. I also enjoyed the included breakfast. I didn’t like the noise— it was really loud and things didn’t quiet down until after 3:00 am.

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 18, 2023 by Guy

We're happy to hear your positive review and your kind words about your stay. We're also sorry to hear about the issues you encountered and appreciate your feedback. Your input will guide us in refining our services to ensure every guest has a flawless experience.

3 out of 5
The hot tub was supposed to be for 18yrs and older and there were so many kids in the hot tub the adults couldn’t get into it. This was not enforced by security. The stairwell was full of mold and mildew and a disgusting option if you didn’t want to wait for the elevator

Posted by , from Mattoon on Sep 10, 2023

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Comment from Hotel Management

Sep 11, 2023 by Guy

We're grateful for your review and for choosing to stay with us. Your feedback is instrumental in helping us identify areas for growth. We'll work hard to address your concerns and provide an improved experience in the future.

5 out of 5
Wonderful hotel in the perfect location for my visit

Posted by on Sep 4, 2022

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Comment from Hotel Management

Sep 12, 2022 by GM

Thank you for your feedback during these trying times.

4 out of 5

Posted by on Jul 25, 2022

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2 out of 5
The pool was very over crowded. It was over capacity.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 18, 2022 by GM

Thank you for your feedback during these trying times.

5 out of 5

Posted by on Dec 14, 2021

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4 out of 5
Needs to be updated - painting near elevator and dings in room furniture

Posted by , from JOLIET on Sep 10, 2021

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Comment from Hotel Management

Sep 16, 2021 by Ms. Thelma

Hi Timothy, thank you for your input, it has been passed on to our upper management team visit us again

5 out of 5
Great hotel!

Posted by on Aug 13, 2021

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Comment from Hotel Management

Sep 7, 2021 by GM

Thank you for your feedback during these trying times.

2 out of 5
Except for one front desk person, all the others were not very service oriented. It was as if I was inconveniencing them asking for towels or pillows. I also found it strange that I had to request maid service every day. Otherwise I had to put my trash in the hall. The pool was still closed, even though water parks in the area are open. The restaurant/bar was closed. When I asked for towels I was told I would have to go back to my room and wait for them otherwise they would run out of towels at the front desk. Breakfast was very limited. The idea of having to pay for parking at the hotel I'm staying at seems ridiculous. What other option do I have when I'm staying at your property. At happy hour, I went to get my wife and I a drink and was told I could only get one drink at a time. With over 10 people in line behind me, that meant my wife was getting a drink, but I was not. Very strange policy. I requested a corner room, but was told there were none available, which seemed odd when there were very few people there at the time of check in. Overall, I felt I got very little for the inflated price I paid for our stay. I have stayed at this hotel in the past and was very happy with it, but this time the cost was almost double per night and I was basically paying for beds as the amenities were non existent. Will be looking at a different property on our next stay in the Chicago area.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 30, 2021 by GM

Thank you for your feedback during these trying times!

5 out of 5
Hotel was great. Quiet and clean. Unfortunately some of the Hotel guests used the parking lot to leave their garbage from the car.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by GM

Thank you for your feedback during these trying times!

About the Embassy Suites by Hilton Chicago Lombard Oak Brook

Location 707 E Butterfield Road, Lombard, IL 60148

Property Features

Embassy Suites by Hilton Chicago Lombard Oak Brook offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Chicago Lombard Oak Brook. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3.5-star Lombard hotel is smoke free.

  • 262 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 0 sq m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Downers Grove Main Street Station (6.2 km / 3.9 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Chicago Lombard Oak Brook offers 262 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lombard hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 8:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Chicago Lombard Oak Brook has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 12.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Chicago Lombard Oak Brook Hotel
  • Embassy Suites Oak
  • Embassy Suites Oak Hotel
  • Embassy Suites Oak Hotel Lombard Chicago Brook
  • Embassy Suites Chicago Lombard Oak Brook Hotel
  • Embassy Suites Oak Brook Hotel
  • Embassy Suites Oak Brook
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  • Embassy Suites Hilton Chicago Lombard Oak Brook
  • Embassy Suites Hilton Oak Brook
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Lombard
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel Lombard

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.