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4.3 out of 5

"The property was up to date in decor and rooms were spacious. " More

By a verified traveler on Mon 04 Apr 2022

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Hotel Description

3.5-star hotel near Donald E. Stephens Convention Center

Close to airport

Your stay at this hotel will put you steps from Donald E. Stephens Convention Center and a 5-minute walk from Rosemont Theatre. Fashion Outlets of Chicago and Parkway Bank Park Entertainment District are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free perks like cooked-to-order breakfast and a casino shuttle.

Suite, 1 King Bed, Non Smoking (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$158* Per night/room Aug 27 - Aug 28

Basic Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites - Chicago O'Hare - Rosemont ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites - Chicago O'Hare - Rosemont

Everyone (6) Couples (2) Family (8)
5 out of 5
The property was up to date in decor and rooms were spacious.

Posted by on Apr 4, 2022

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3 out of 5
I felt that i was mislead in thinking there was a hot tub and i was not told i was going to have to pay $33 a day to park also i got a room on the 8th floor thats not really the problem the problem was that they shut the elevator down and i had to use the fire escape

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 15, 2022 by T

Thank you for taking the time to review your stay with us! We appreciate your feedback.

5 out of 5
This used to be a grand property. I used to do meetings there and stay over….but it’s very tired and the furniture is old. The furnace in my room cranked noisy all night long. The bathroom floor wasn’t particularly clean. The staff in the bar and the restaurant are exceptional and also at the front desk.

Posted by , from chicago on Jan 25, 2022

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Comment from Hotel Management

Jan 26, 2022 by T

Thank you for taking the time to review your stay with us! We appreciate your feedback.

3 out of 5
I liked the skywalks that connect to the other hotels and the convention center. I did not like that I could not sit in the bar or the restaurant without providing a VACCINE ID.

Posted by on Jan 24, 2022

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Comment from Hotel Management

Jan 26, 2022 by T

Thank you for taking the time to review your stay with us! We appreciate your feedback.

4 out of 5

Posted by on Nov 19, 2021

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4 out of 5
I liked the happy hour and the free breakfast. I thought the room could have been cleaner and that parking information and cost $29.00 was made known prior to booking.

Posted by on Nov 17, 2021

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Comment from Hotel Management

Nov 19, 2021 by Michelle

We appreciate your feedback as we are always looking to improve our property.

5 out of 5

Posted by , from Wauwatosa on Nov 14, 2021

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5 out of 5
my mother inlaws bathroom sink fell off the wall and she had to be moved to a different room! How does the sink fall off???

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 14, 2021 by Michelle

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5 out of 5

Posted by on Oct 24, 2021

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5 out of 5
The view of the city was great! Loved the interior of the hotel. The room was clean, pillows were soft. Staff was friendly!

Posted by on Oct 2, 2021

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Comment from Hotel Management

Oct 6, 2021 by T

Thank you for taking the time to review your stay with us! We appreciate your feedback.

About the Embassy Suites - Chicago O'Hare - Rosemont

Location 5500 N River Rd, Rosemont, IL 60018

Property Features

Embassy Suites - Chicago O'Hare - Rosemont offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5100.00 square feet (474 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites - Chicago O'Hare - Rosemont. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are free. Parking is available for a fee. A complete renovation of Embassy Suites - Chicago O'Hare - Rosemont was completed in April 2016. This 3.5-star Rosemont hotel is smoke free.

  • 294 guestrooms or units
  • 8 levels
  • 5100.00 sq ft of conference space
  • 474 sq m of conference space
  • Built in 1987
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Rosemont Station (1.5 km / 0.9 mi)
  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites - Chicago O'Hare - Rosemont offers 294 accommodations with iPod docking stations and MP3 docking stations. Accommodations have separate living rooms and are furnished with queen sofa beds. 37-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Rosemont hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2016.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Basils Kitchen - This family restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (3-device limit, rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Self parking fee: USD 33.00 per day (in/out privileges)
  • Valet parking fee: USD 42.00 per day (in/out privileges)
  • Pet deposit: USD 100 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Chicago O'Hare Rosemont
  • Embassy Suites Hotel Rosemont Chicago O'Hare
  • Embassy Suites Rosemont Chicago O'Hare
  • Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
  • Embassy Suites Chicago O'Hare Rosemont Hotel
  • Embassy Suites Chicago O'Hare Hotel
  • Embassy Suites Chicago O'Hare
  • Embassy Suites - Chicago O'Hare - Rosemont Hotel
  • Embassy Suites - Chicago O'Hare - Rosemont Rosemont
  • Embassy Suites - Chicago O'Hare - Rosemont Hotel Rosemont

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.