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4.5 out of 5

"The Property was a decent Hotel but like most things the Pandemic limited amenities. " More

By a verified traveler on Tue 23 Mar 2021

Hotel Description

3.5-star hotel near Donald E. Stephens Convention Center

Close to airport

Your stay at this hotel will put you steps from Donald E. Stephens Convention Center and a 5-minute walk from Rosemont Theatre. Fashion Outlets of Chicago and Parkway Bank Park Entertainment District are also within half a mile (1 km).

Renovated in 2016

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy freebies like continental breakfast and a casino shuttle

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 294 guestrooms also offer iPod docks and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and refrigerators.

Suite, 1 King Bed, Non Smoking (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$143* Per night/room Aug 20 - Aug 21

Basic Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Business Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites - Chicago O'Hare - Rosemont ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites - Chicago O'Hare - Rosemont

Everyone (10) Couples (2) Family (5)
4 out of 5
The Property was a decent Hotel but like most things the Pandemic limited amenities.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 24, 2021 by Nathan

Thank you for reviewing your stay! We hope to see you again soon.

5 out of 5
Rooms were spacious and clean. The beds were comfortable. Great stay!!

Posted by , from Cincinnati on Jul 26, 2020

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Comment from Hotel Management

Jul 26, 2020 by Anthony

Thank you for staying with us we look forward to your next visit.

4 out of 5
We have stayed at many Embassy suites and it was a good one. Had no problem.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by suraj

Thank you for taking a moment to share your experience. I am happy to hear you had a good stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5
Location awesome relative to Ohare, lots of restaurants to choose from, great area.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Suraj

Thank you for taking a moment to share your experience. I am happy to hear you had a good stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Abi M.

We appreciate the amazing rating, glad you enjoyed your stay with us. Take care.

4 out of 5
The rooms were very comfortable. However, the noise from the planes taking off from the airport was very disturbing and I had difficulty sleeping. I've stayed at the Hilton right at O'Hare airport and that hotel has excellent sound proofing. I was expecting the same at Embassy Suites. It was disappointing because I liked the hotel's atmosphere and enjoyed the breakfast.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 25, 2019 by Abi M.

We thank you for your feedback and thank you for the great rating. We will look into the areas you have addressed and work on those. Thank you and take care.

5 out of 5
Loved everything about it. Only problem was the elevators. They have 3, but only 2 were working.....and they were VERY slow.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 10, 2019 by Abi M.

We thank you for staying with us and glad you enjoyed your stay. We apologize for the elevator project we currently have going on. We are trying to better the facility for all guests, sorry for the inconvenience, but hope to have it all in place for the next time yo are in town. Hope to see you soon.

5 out of 5
It was definitely an older hotel. But I was satisfied

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by Abi M.

We thank you for taking the time to provide your feedback to us. We are glad to see you enjoyed your stay with us and hope to see you the next time you are in town. Take care.

3 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 1, 2019 by Abi M.

We thank you for the rating. We hope to see you the next time you are here.

5 out of 5
Staff was helpful and very friendly breakfast was very good will definitely stay again!

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 11, 2019 by Abi M.

We are glad to hear you enjoyed your stay and the staff was helpful and accommodating. We hope to see you again real soon.

About the Embassy Suites - Chicago O'Hare - Rosemont

Location 5500 N River Rd, Rosemont, IL 60018

Property Features

Embassy Suites - Chicago O'Hare - Rosemont offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5100.00 square feet (474 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites - Chicago O'Hare - Rosemont. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are free. Parking is available for a fee. A complete renovation of Embassy Suites - Chicago O'Hare - Rosemont was completed in April 2016. This 3.5-star Rosemont hotel is smoke free.

  • 294 guestrooms or units
  • 8 levels
  • 5100.00 sq ft of conference space
  • 474 sq m of conference space
  • Built in 1987
  • Continental breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (6 km / 3.8 mi)
  • Train station: Rosemont Station (1.9 km / 1.2 mi)
  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites - Chicago O'Hare - Rosemont offers 294 accommodations with iPod docking stations and MP3 docking stations. Accommodations have separate living rooms and are furnished with queen sofa beds. 37-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Rosemont hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2016.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Basils Kitchen - This family restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per day, plus a deposit of USD 100 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (3-device limit, rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Self parking fee: USD 29.00 per day (in/out privileges)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 100 per night
  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Chicago O'Hare Rosemont
  • Embassy Suites Hotel Rosemont Chicago O'Hare
  • Embassy Suites Rosemont Chicago O'Hare
  • Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
  • Embassy Suites Chicago O'Hare Rosemont Hotel
  • Embassy Suites Chicago O'Hare Hotel
  • Embassy Suites Chicago O'Hare
  • Embassy Suites - Chicago O'Hare - Rosemont Hotel
  • Embassy Suites - Chicago O'Hare - Rosemont Rosemont
  • Embassy Suites - Chicago O'Hare - Rosemont Hotel Rosemont

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.