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Extended Stay America Suites Chicago Hanover Park

2.5-star property
1075 E Lake St, Hanover Park, IL 1-855-201-7819
3.3 out of 5
See all 10 travelocity Reviews

"The kitchen counter was not clean. The clock was not plugged in. " More

By a verified traveler on Tue 08 Nov 2022

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Hotel Description

Hanover Park guestrooms with kitchens

In suburbs

You'll find Stratford Square Mall and Lynfred Winery within 3 miles (5 km) of this hotel. Bloomingdale Park District Museum and Heavenly Massage are also within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$83* Per night/room Apr 27 - Apr 28

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Select Suites Chicago Hanover Park ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Select Suites Chicago Hanover Park

Everyone (5) Couples (3) Family (1)
1 out of 5
Terrible conditions at this location. Nails sticking through flooring where carpet was worn. You literally get 2towels,2 wash cloths. They charge you for exchanging clean towels. No coffee pot! No lobby with coffee. At night, you’re on your own! They literally lock the lobby up and you can’t get ahold of anyone at all!! Never ever will stay here again!!

Posted by , from Bartlett on Dec 25, 2023

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Comment from Hotel Management

Dec 26, 2023 by Hotel Management

Dear YVONNE, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for your subpar experience and regret that we failed to meet your expectations. Your comments have been instrumental in identifying areas that require attention, and we assure you that we will undertake all necessary steps to prevent similar incidents from occurring in the future. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management

5 out of 5

Posted by on Jan 22, 2023

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4 out of 5
The kitchen counter was not clean. The clock was not plugged in.

Posted by on Nov 8, 2022

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2 out of 5

Posted by , from KELLER on Jul 17, 2022

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1 out of 5
Had to get another hotel room. Hallway, room, drapery all smells of smoke. Never again.

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 12, 2022 by Hotel Management

Keith, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the unpleasant odor in our hotel. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope to welcome you once again to our hotel and serve you better. Sincerely, Hotel Management

4 out of 5
It was fine

Posted by on Sep 10, 2021

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Comment from Hotel Management

Sep 10, 2021 by Hotel Management

Flora, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
The price was so cheap that we were bracing ourselves for what we'd find. But the room was large and clean with everything in working order. We were very pleasantly surprised.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Hotel Management

Thank you for staying at Extended Stay America. We are glad to know you were so impressed with our well-appointed room and that you had a great stay. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

1 out of 5
Hotel had a dog smell that met me at thedoor. It was stronger n y room. The th carpet needed deep cleaning of removal. Thank God for houseshoes. Bathroom was small. The rm had not been properly cleaned. I found tobacco and receipt from August 3,2018. Breakfast was muffins with coffee and hot chocolate but no not water. Elevator didn't work and I was on 3rd floor. Hotel NOT worth money

Posted by , from holly springs,ms on Aug 14, 2018

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Comment from Hotel Management

Aug 15, 2018 by Hotel Management

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

5 out of 5

Excellent staff and facility.

Pros: Ease of accessibility, cleanliness of the room and the hallways, convenience of location.
During our stay over New Year's Eve, Julie was particularly friendly and helpful in helping us to find our room and obtain the necessary appliances for our personal comfort.

Posted by , from Peoria, IL on Jan 3, 2016

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5 out of 5

a safe warm place

Pros: Close restaurants, Quiet
W didn't spend a lot of time there but when we came back it was just as we left it. I can't ask for more than that.

Posted by , from Leesburg, VA, USA on Nov 16, 2011

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About the Extended Stay America Suites Chicago Hanover Park

Location 1075 E Lake St, Hanover Park, IL 60133

Property Features

As a guest of Extended Stay America Select Suites Chicago Hanover Park, you'll find a vending machine, laundry facilities, and a front-desk safe. Public spaces have free WiFi. Free self parking is available. This Hanover Park hotel is smoke free.

  • 103 guestrooms or units
  • 3 levels
  • Built in 1999
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Hanover Park Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites Chicago Hanover Park offers 103 accommodations with irons/ironing boards and complimentary toiletries. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from noon - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from noon - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at noon
  • Front desk closes daily at midnight
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Aparthotel Hanover Park Chicago
  • Extended Stay America Chicago Hanover Park
  • Extended Stay America Chicago Hanover Park Aparthotel
  • Extended Stay America Chicago Hanover Park Hotel
  • Extended Stay Hanover Park
  • Extended Stay America - Chicago - Hanover Park IL, North America
  • Hanover Park Extended Stay
  • Hanover Park Extended Stay
  • Extended Stay America - Chicago - Hanover Park IL
  • Extended Stay America Chicago Hanover Park
  • Extended Stay America Suites Chicago Hanover Park
  • Extended Stay America Select Suites Chicago Hanover Park Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.