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"Stayed two seperate trips. Location is in a nicer safe area. Rooms are clean for the price range. Small issues like the sink was loose from the counte ... " More

By a verified traveler on Sun 09 Dec 2018

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Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Hotel near Oakbrook Center Mall in Lombard

In Lombard

You'll find Oakbrook Center Mall and Yorktown Shopping Center within 3 miles (5 km) of this hotel. Morton Arboretum and Drury Lane Theater are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the laundry service. A safe deposit box and laundry facilities are also provided.

Free WiFi, kitchens

The 135 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Weekly housekeeping is available.

Extended Stay America - Chicago - Lombard - Oakbrook ratings based on 20 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America - Chicago - Lombard - Oakbrook

Everyone (14) Couples (1) Family (2)
2 out of 5
Check in took like 45 minutes. Rooms were dirty and in disrepair. Room located in loud area and on ground floor with loud road/drive way noise. Room didn’t have any supplies for preparing meals or cleaning the dishes. When we got supplies from front desk they were junk, no spatula to cook with...just a plastic spoon. No paper towels or napkins, no sponges, no coffee maker, no hair dryer, no iron or ironing board. A completely crappy hotel.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Nov 30, 2019 by Hotel Management

Thank you for your review of your stay. We are sorry for the issues you had in your suite and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. Please note, coffee-maker, toilet papers, and hair dryers are available at the front desk. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
This hotel was so bad we didn’t complete the stay. We left and went to the Marriott because we felt uncomfortable staying. When we arrived at the room, the floor was sticky including the carpet. It literally made a squish sound with every step we took. The toilet seat needed to be secured. The mirrored sliding door was hanging off. There were no hangers. The kitchenette had no dishes or utensils. There was nowhere to get ice. The WiFi wasn’t working. We even heard those entering their room beside us speaking about the lack of ice. Calling the desk downstairs was of no help with any of the issues we had.

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 1, 2019 by Hotel Management

Thank you for your review of our hotel. We are disappointed to read your comments concerning your experience at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

2 out of 5
Although clean, the room lacked cups, a bathroom trash can, no stopper for the bathtub, and the shower curtain rod was bent so the curtain could not remain pulled across the tub length. The remote for the TV was found under the bed after being told by the front desk clerk that it probably would be found under the bed. Who puts the TV wand under the bed as standard practice? There was no one on duty at the front desk from about 11 a.m. to 3 p.m. The hotel seemed to be short staffed as the person vacuuming the floor was also the person who checked me out in the morning. Once I encountered a staff member, they were polite. I think they are just overworked though.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Hotel Management

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management

1 out of 5

Posted by on Aug 18, 2019

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2 out of 5
Room has a order - smelled like cooking oil with an attempt to cover it with Fabreeze

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 14, 2019 by Hotel Management

We apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for your candid feedback. Sincerely, Hotel Management

2 out of 5
The room was right next to the trash room so the room smelled of rotting food the whole time. The room was poorly equipped didn’t have cups for us to drink out of in the room as well better planning on staff would be appreciated

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the odor coming from the waste room next to your accommodation. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management

2 out of 5
This place was so gross. Dirty bathroom, dirty floors, smelly hallways, and drab flys smashed in the wall. Overall horrible experience.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 30, 2019 by Hotel Management

Xtina, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

2 out of 5
Waited 20 minutes for room. Room had broken/missing shower curtain

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 21, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

4 out of 5
Stayed two seperate trips. Location is in a nicer safe area. Rooms are clean for the price range. Small issues like the sink was loose from the counter, though it didnt effect the functionality. Overall good stay.

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 10, 2018 by Hotel Management

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you were impressed with your room and that our location was perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management

2 out of 5
My experience at the hotel wasn’t how I expected for the simple fact the fire alarm went off at 12-1 something in the morning we had to go outside on top of that the fire department took an hour to shut it off so we basically slept in the car if there anyway I can get half my money back I would really appreciate it.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Aug 5, 2018 by Hotel Management

Chris, thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused due to the fire alarm during the night. Fortunately, it was a false alarm, but we understand your frustration nonetheless. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

About the Extended Stay America - Chicago - Lombard - Oakbrook

Location 2701 Technology Dr, Lombard, IL 60148

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Chicago - Lombard - Oakbrook also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This Lombard hotel is smoke free.

  • 135 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29.2 km / 18.2 mi)
  • Train station: Downers Grove Main Street Station (6.4 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Chicago - Lombard - Oakbrook offers 135 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Lombard Oakbrook
  • Extended Stay America Hotel Lombard Chicago Oakbrook
  • Extended Stay America Chicago Lombard Oakbrook Hotel
  • Extended Stay America Oakbrook Hotel
  • Extended Stay America Oakbrook
  • Extended Stay America Lombard
  • Homestead Suites Lombard
  • Homestead Studio Suites Lombard/Oak Brook Hotel Lombard
  • Lombard Homestead Suites
  • Extended Stay America - Chicago - Lombard - Oakbrook Hotel
  • Extended Stay America - Chicago - Lombard - Oakbrook Lombard

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.