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4.1 out of 5

"Our room was not ready on time, about 20 minutes after 3. Lots of people waiting in the lobby, I guess it was a busy weekend. Once we were able to che ... " More

By a verified traveler on Mon 04 Apr 2022

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Hotel Description

3-star hotel near Michigan Avenue

Heart of Chicago

At this Downtown Chicago hotel, you'll be well placed to visit Michigan Avenue and State Street, both within a 5-minute walk. Chicago Riverwalk and Chicago Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 361 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Room service, premium bedding, and coffee/tea makers are also available.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$125* Per night/room May 30 - May 31

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

One King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Chicago Downtown/Magnificent Mile ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Chicago Downtown/Magnificent Mile

Everyone (12) Couples (4) Family (4)
4 out of 5
Our room was not ready on time, about 20 minutes after 3. Lots of people waiting in the lobby, I guess it was a busy weekend. Once we were able to check in though, it was smooth sailing and we would stay again for sure.

Posted by on Apr 4, 2022

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4 out of 5
I intended to stay at a family friendly hotel for a little baby-moon staycation but probably because it was Valentines weekend the hotel had a different vibe than what I was wanting. I had to sign a no partying form which made me worry about the type of visitors that might be staying next to us. Our room was connected to two other rooms on each side and although it was a nice big corner room with a queen bed and sofa bed, the queen was a Murphy bed. I had the feeling our room was party of a larger suite of rooms that were usually used for large parties of people. I think next time I’ll book a smaller but nicer room for my family with real beds and without doors to other rooms.

Posted by , from DARIEN on Feb 17, 2022

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5 out of 5
Room was clean and quiet! Parking was tough with my Silverado. Free breakfast was not impressive. Pool was really small. We couldn't find the whirlpool sauna. Gym was good. Walking distance from many things is nice.

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 9, 2022 by Zero

Thank you for taking the time of your day to give us such a wonderful review. We hope that the next time you stay in Chicago, you'll keep us in mind.

4 out of 5
Convenient to parking and dining, Comfortable room and bed!

Posted by , from Brooklyn on Dec 31, 2021

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Comment from Hotel Management

Jan 9, 2022 by Zero

Thank you for taking the time of your day to give us such a wonderful review. We hope that the next time you stay in Chicago, you'll keep us in mind.

2 out of 5
Could easily walk to places. Did not like the supervisor at the front desk he was very unpleasant, unprofessional and not welcoming during check in. Sanitizing stations were not filled.

Posted by on Nov 10, 2021

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4 out of 5

Posted by on Sep 6, 2021

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3 out of 5
Pro: Location Near tube and walking distance to many activities. Con: Many advertised points were missing or misleading. This is not on or near the Magnificent Mile. It is in a dingy area. The pool is a little, should be advertised as a wading pool. It is permanently out of service!! So, why advertise it as a amenity?? The AC didn't work. Room service came only upon request, not automatically. Room is small for 2 Q beds, difficult to walk around the beds. Constant noise, day and night, in hallway by other guests.

Posted by on Aug 18, 2021

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4 out of 5

Posted by on Aug 7, 2021

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4 out of 5
Pool and restaurant were closed. Both were part of reason to stay there.

Posted by on Jul 10, 2021

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5 out of 5
Check in was super busy however Richard rocked the front desk and made the line move quickly

Posted by on May 9, 2021

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Comment from Hotel Management

May 12, 2021 by JG

Thanks for the review, Anonymous! Thanks for the shout out to Richard as well!

About the Hilton Garden Inn Chicago Downtown/Magnificent Mile

Location 10 E Grand Ave, Chicago, IL 60611

Property Features

Hilton Garden Inn Chicago Downtown/Magnificent Mile offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton Garden Inn Chicago Downtown/Magnificent Mile. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 361 guestrooms or units
  • 23 levels
  • Built in 1999
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Millennium Station (1.5 km / 1 mi)
  • Metro station: Grand Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Chicago Downtown/Magnificent Mile offers 361 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Weber Grill - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 62 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Chicago Downtown Magnificent Mile
  • Hilton Garden Inn Hotel Chicago Downtown Magnificent Mile
  • Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Mile
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Chicago
  • Hotel Hilton Garden Inn Chicago Downtown/Magnificent Mile
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Chicago
  • Hilton Garden Inn Chicago Downtown Magnificent Mile
  • Hilton Magnificent Mile

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.