"Had problems unlocking door. Had to use gentle pressure. Air not turned on so room smelled musty. Once cooled, it was fine. Need to take track shoes t ... " More
Aug 24, 2023 by Sonesta Select Staff
Thanks for the review. Looking forward to having you again.
Aug 15, 2023 by Sonesta Select Staff
Thanks for the review. Have a great day!
Jun 13, 2023 by Guest Services
Dear Kelli ,Thank you for taking the time to share your experience. We are disheartened to hear that your stay was not what you expected. Technology is great but when if it any downtime it can certainly impact our operations. Your feedback is important to us and we will be sure to share this with the appropriate team member so we can address your concerns. We hope that you will give us another chance.
Apr 3, 2023 by Sonesta Select Staff
Dear Joel, Thank you for bringing your concerns to our attention. What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know that we will give our rooms and property the extra attention they deserve. We will also make sure that our housekeeping efforts improve moving forward. In the future, we hope you consider returning and giving us another chance to change your perceptions.
Oct 21, 2021 by Manager
Thank you for your review!