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4.6 out of 5

"Top notch hotel in the heart of downtown Chicago right on Michigan Ave. Very comfortable lobby and common area. " More

By a verified traveler on Thu 02 Jan 2020

Hotel Description

4.5-star luxury hotel near House of Blues Chicago

Beach, shopping nearby

A stay at this River North hotel places you steps from Michigan Avenue and a 5-minute walk from State Street. House of Blues Chicago and Water Tower Place are also within half a mile (1 km).

Award-winning

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and valet parking. Enjoy the a rooftop terrace and perks like free WiFi.

IPod docks, WiFi

Boasting comforts like Frette Italian sheets and pillow menus, the 311 guestrooms also offer iPod docks and LCD TVs with cable channels. 24-hour room service, WiFi, and refrigerators are also available.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$216* Per night/room May 14 - May 15

Grand Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Grand Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago ratings based on 11 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Everyone (8) Couples (3)
5 out of 5

Posted by on Feb 13, 2020

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4 out of 5
Top notch hotel in the heart of downtown Chicago right on Michigan Ave. Very comfortable lobby and common area.

Posted by on Jan 2, 2020

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5 out of 5

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 12, 2019 by The Gwen

Thank you for your feedback and for choosing to stay at The Gwen!

5 out of 5
Everyone was very helpful but sad that they ran out of butter in the restaurant. Why would you run out of an essential daily item?

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 9, 2019 by The Gwen

Thank you for your feedback. We will follow up with the appropriator department.

5 out of 5

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 1, 2019 by The Gwen team

Thank you for your feedback and for staying at The Gwen Hotel

5 out of 5
Great experience! Staff was wonderful! Quick check in and a room was ready early for us. Room was clean, well appointed, beds were very comfortable. Loved the high bathroom, as well as the shampoo and conditioner and shower gel that was provided. We will go back next year. Great stay!

Posted by , from Jackson, Mi on Nov 6, 2018

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Comment from Hotel Management

Nov 6, 2018 by Ivy

Dear Cathy, Thank you for your feedback. We're happy to hear you had a great experience! We look forward to welcoming you back next year! Warm Wishes, Ivy Bustamante

4 out of 5

Great Hotel - Would go back.

Pros: Modern Decor
Cons: More Free Amenities - Breakfast?
Location: Within walking distance to ALOT. Upscale shopping mall attached to hotel.
I went to Chicago for the weekend and am very glad I chose the Gwen. Great hotel, great location! Everything was very nice, modern, clean, etc. I had 2 rooms. They were both supposed to be king beds, but since we did check in late (which they were aware of) they were out of king beds, so 1 room ended up being a double. Not a big deal. The rooms were beautiful, the beds were amazing / super comfy! I liked that there was a shopping mall attached to our hotel. Overall A+, the only downside was I got charged an extra one hundred and fifty dollars in "fees" per room at the hotel, for what I have yet to know. I wish I had known that information going in.

Posted by , from New Jersey on Aug 16, 2017

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5 out of 5

Nice hotel. Good location for me.

Staff friendly and helpful. Someone available at all times.

Posted by on Apr 11, 2017

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3 out of 5

A Pretty Face without a Personality

Pros: Beautiful artwork and lobby.
Cons: Lack of restrooms by fitness. Restaurant and bar quality. General lack luster hotel staff.
The hotel wasn't horrible but it wasn't good either. It was a beautiful hotel but lacking in service or customer care that you would typically expect in downtown Chicago at a nice hotel. The room itself was standard but nothing really beyond that measure - certainly nothing that would make me recommend this place to a friend. The bar and dining room were nearly empty on a Friday night and experiencing the service and the food reminded me of the start of an episode of bar rescue - which would frankly be an excellent idea for this place. In general there also needed to be a bit of an increase in housekeeping staff for the general areas. The alarm in our room had been set for 5:00 a.m. Saturday by a previous guest I assume - which was also a bit irritating that this had not been checked. When we used the fitness center on the 11th floor we discovered that the bathrooms outside of it were locked - meaning that we would have to go up the elevators and down to our room if we wished to use the facilities - which we watched play out with other guests (over three days) who also made this discovery. Lastly, when we were checking out we discovered that we couldn't do it electronically or through the TV - you had to go to the front desk and check out - which means waiting in line again... Overall again it wasn't horrible - just was not the pleasant experience I hoped to get for a nice weekend in Chicago at a nice and pricey hotel. All in all not bad - just not great either.

Posted by , from New York on Nov 14, 2016

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5 out of 5

Great location

Pros: The rooms were huge by Chicago standards and the location was great for River North. The hotel is attached to a mall that opens right onto Michigan Avenue, so most places that we wanted to go were a short walk away. The staff was very accommodating and friendly and the rooms were clean and had great views of the area.
Cons: The only issue that we had was that the ice machine on our floor never worked. Beyond that, everything was perfect.

Posted by , from Indiana on Oct 24, 2016

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About the The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Location 521 North Rush Street, Chicago, IL 60611

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 3388 square feet (315 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 311 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 3388 sq ft of conference space
  • 315 sq m of conference space
  • Built in 1928
  • Bar or lounge
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1.2 km / 0.8 mi)
  • Metro station: Grand Station (Red Line) (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers 311 accommodations with iPod docking stations and laptop-compatible safes. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Kostali - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Upstairs at The Gwen - This rooftop bar serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 125 per pet, per stay (maximum USD 75.00 per stay)
  • Maximum 2 per room (weight limit: 25 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.00 and USD 20.00 for adults, USD 14.00 and USD 20.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Covered valet parking fee: USD 75.00 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay (maximum USD 75.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

Awards & Affiliations

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is listed in the 2013 Condé Nast Traveler Top 100 List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.