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4.9 out of 5

"We were there to celebrate my husband's birthday. Everyone was very nice about it and wished him a good birthday. Then we went down to use the pool at ... " More

By a verified traveler on Wed 04 Apr 2018

Hotel Description

Family-friendly 5-star hotel near Navy Pier

Central Chicago getaway

Within a 15-minute walk of this River North hotel, you'll find Michigan Avenue and Millennium Park. Art Institute of Chicago and John Hancock Center are also within 2 miles (3 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the health club and perks like free WiFi.

Soaking tubs, free WiFi

The 316 soundproofed guestrooms offer free WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include deep soaking bathtubs and minibars.

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$315* Per night/room Feb 9 - Feb 10

Club Double Room (Executive)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, River View (Premier)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Accessible (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Langham, Chicago ratings based on 9 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Langham, Chicago

Everyone (5) Couples (2) Family (5)
5 out of 5
Always excellent service, cleanliness, and food!!!

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 2, 2019 by The Langham, Chicago

Thank you for visiting and for sharing the specific details of your stay, which we will share with our team. We hope to welcome you back on a future visit.

5 out of 5
Everything about this hotel was top notch. Every employee we came in contact with was friendly, professional, and helpful in every way. We especially liked the waiters and waitresses in the Travelle Bar area and the front doorman. We enjoyed their company so much we took pictures with them to memorialize the trip. They were all so professional, friendly, and helpful in every way. The rooms were fantastic in every way with every detail taken care of. The shower and bath area is as nice as any hotel we've ever stayed in. Highly recommend this hotel for special trips/occasions.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by The Langham, Chicago

What a delight to read the notes from your stay! We appreciate all of your kind words and recommendations, from Travelle to room design. On behalf of the entire Langham team, thank you, and all the best to you!

5 out of 5
Toilet paper could be softer.great location- very close to a lot of walkable things to do. Would definitely stay again.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by The Langham, Chicago

Thank you very much for staying with us at The Langham, and for your recommendation of our hotel. Thank you also for sharing details from your stay that give us opportunities for improvement. Rest assured that we have shared this with the department involved. We look forward to your next visit.

5 out of 5
This hotel exceeded my expectations. Everything was luxurious. No need to stay anywhere else. Truly a 5 star hotel!

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by The Langham, Chicago

Thank you so much for your high recommendation of our hotel, and what a delight to have you in residence. We will certainly share your kind words with our hotel colleagues.

5 out of 5

Over the top

Pros: Everything!
Cons: We should have been warned about the pool closing early.
Location: Great location, the heart of downtown Chicago.
We were there to celebrate my husband's birthday. Everyone was very nice about it and wished him a good birthday. Then we went down to use the pool at 5pm and was told it was closed due to a private event. We were very disappointed because that is why we were there. The Manager Sharon quickly came out to apologize and offered us spa services, champaign and chocolates.Jackie and Michelle were wonderful. After our services we went to dinner. They took off $50 of the bill to again apologize and made arrangements if we wanted to use the pool at Trump tower. They gave us more free drinks and a birthday cake. The room when we came back was set up beautifully. They were overly nice about the glitch and made sure we were happy. All other hotels could learn from there customer service. We can't wait to go back. They made it a rememberable great experince.

Posted by , from Chicago on Apr 4, 2018

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Comment from Hotel Management

Apr 9, 2018 by The Langham, Chicago

Thank you for taking the time to share feedback from your recent visit. We are so pleased to hear that you enjoyed your time with us and hope to welcome you back soon for another pleasant stay!

5 out of 5

Luxury Hotel

We loved our stay at the Langham-very clean, staff is excellent. Was a 5 star experience.

Posted by on Jul 5, 2017

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Comment from Hotel Management

Jul 10, 2017 by Robert Schofield

Thank you for your kind words - we will certainly share them with our hotel colleagues. Thank You, Bob Robert Schofield Managing Director The Langham, Chicago

5 out of 5

Excellent customer service

Pros: Customer service and location
Cons: Nothing
Celebrated my 30th here. Christopher Dean made our stay super special. Upgraded our room and gave us two birthday drinks! Room was clean and the view was spectacular. No complaints. Perfect location. Ended the night at the bar where we were greeted with friendliness. Won't stay anywhere else.

Posted by on Aug 15, 2016

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4 out of 5

Made a mistake, but recovered well

Pros: The staff was friendly and the room was beautiful.
Cons: Check in
Location: Nice location near the theaters and restaurants
I brought my Mom to the Langdon as part of an 80th birthday celebration and carefully planned every step of our itinerary for the weekend as she is disabled and requires lots of time and a walker to get around. The plan was to check in at 3pm, when the hotel said our room would be ready, give her time to rest and then have dinner and go to the theater. Unfortunately, the room was not ready at three, but the hotel gave us two drink vouchers and sent us to wait in the lounge. By 5pm, it was clear the room was not going to be ready before the evening festivities, so I put Mom in a taxi and we went to dinner and the theater. The hotel called to say the room was ready around 7pm. When we returned to the hotel, the room was ready and it was beautiful. Mom was exhausted and I don't feel we had time to enjoy the room or the hotel fully, but the hotel provided breakfast by way of an apology. I would give the hotel a second chance, but I'd hold off on bringing anyone with special needs for the time being.

Posted by , from McHenry, IL on Jul 29, 2015

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5 out of 5

Gorgeous Hotel!

Pros: Everything. My kids were enamored with the lighting options from the bathroom to the room and my daughter loved the separate closet & vanity area.
Cons: The kids movie theater could have been open longer. That was our only disappointment. We were never able to use that and I wasn't told when it closed
Location: Great location in the center of everything.
The Langham is an absolutely beautiful hotel complete with a very friendly and attentive staff. From the lobby to the elevator to the halls and rooms and so forth, everything is exquisite. They have movie theaters and an incredible spa. The workout facility is very nice and clean and my children enjoyed the pool. (Someone brought an adorable child's size bear bathrobe down to the pool for my son which was a lovely touch and we ended up purchasing one!) Our stay was wonderful. The location is great. I highly recommend!

Posted by , from Kalamazoo, MI on Mar 24, 2015

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Property Features

The Langham, Chicago offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 15000 square feet (1350 square meters) and includes conference space. A spa tub, spa services, and tour/ticket assistance are also featured at the luxury The Langham, Chicago. For a fee, parking is available. This 5-star Chicago hotel is smoke free.

  • 1 building
  • 316 guestrooms or units
  • 13 levels
  • 15000 sq ft of conference space
  • 1350 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.2 km / 18.2 mi)
  • Train station: Millennium Station (0.6 km / 0.4 mi)
  • Metro station: State Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Langham, Chicago offers 316 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.

Travelle - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Pavilion - This restaurant serves breakfast and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

Guests under 16 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Chuan Spa has 7 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 80 for adults, USD 10 and USD 40 for children (approximately)
  • Valet parking fee: USD 78 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Langham
  • Langham
  • Langham Chicago
  • The Langham Chicago
  • Langham Hotel Chicago
  • Langham Chicago Hotel
  • The Langham, Chicago Hotel
  • The Langham, Chicago Chicago
  • The Langham, Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Club Level Benefits

Book a stay in a Club Level room type and receive Club Lounge access, with buffet breakfast, all-day refreshments, afternoon tea, premium bar service and hors d'oeuvres; and a complimentary fitness class pass.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.