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4.1 out of 5

"Friendly staff Bed Was very comfy Stay was enjoyable " More

By a verified traveler on Sun 05 Jul 2020

Hotel Description

4-star romantic hotel near John Hancock Center

City center stay

A stay at this Near North Side hotel places you steps from Water Tower Place and a 5-minute walk from John Hancock Center. Michigan Avenue and State Street are also within half a mile (1 km).

Multiple dining options

This boutique hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-in, and a computer station are also offered.

Free Internet, flat-screen TVs

The 222 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and minibars. Room service, Egyptian cotton sheets, and free weekday newspapers are also available.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Pinnacle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (Pinnacle)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Whitehall Hotel ratings based on 41 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Whitehall Hotel

Everyone (21) Couples (9) Family (12)
2 out of 5
Very old hotel. Most of the regular amenities were missing. Comforter was ripped and falling apart. Paint stains all over the shower. Shower head detached from the wall. Mini bar filled with expired items. Stain on the couch. Staff didn’t bring fresh towels upon request and when we asked the next day they gave us one large towel and two hand towels instead of a full set for two. Towels are also old and frayed. Thermostat was way off from reality. Only good point: nice location! Staff also helped us find cheaper parking using an app.

Posted by on Sep 30, 2020

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Comment from Hotel Management

Sep 30, 2020 by Alicia L.

Thank you for rating us and your feedback.

4 out of 5
Friendly staff Bed Was very comfy Stay was enjoyable

Posted by , from KC Missouri on Jul 5, 2020

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Comment from Hotel Management

Jul 5, 2020 by Alicia L.

Thank you for reviewing us.

5 out of 5
Great location. Very comfortable and clean. Valet was exceptional.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Alicia L.

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4 out of 5
Great location walking distance to many Chicago sites. Super friendly and helpful staff

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 15, 2020 by Shelli L

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3 out of 5
It is a great location. Staff was great about assisting with getting cabs. Room was quiet and well maintained in appearance. But, one day there was insufficient hot water at 3 pm to shower or bathe. Water had something added to it that made it cloudy and undrinkable in the early morning hours. So, mixed review.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Jan 11, 2020 by Shelli L

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4 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Jan 11, 2020 by Shelli L

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5 out of 5
Loved it! Can’t wait to return! It was close to fab shops and dining establishments.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 8, 2019 by Shelli L

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4 out of 5
Restaurant closed no breakfast. Missed that.. no clock in our room. Enjoyed lots of bed pillows. Staff is friendly and helpful.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Shelli L

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4 out of 5
Staff was very courteous.Hotel was quiet.Location was great.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Shelli L

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4 out of 5
Location location location. That's the good news. Staff is always wonderful. We have stayed multiple times. Room this visit was smaller than expected. Curtains seemed to be dingy and were threadbare and torn. The bathroom fan was incredibly loud--must need new bearing.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 27, 2019 by Shelli L

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Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly The Whitehall Hotel also features a fitness center, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 222 guestrooms or units
  • 21 levels
  • 2 dining venues
  • Built in 1927
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Midway Intl. Airport (MDW) (22.3 km / 13.8 mi)
  • Train station: Millennium Station (2.4 km / 1.5 mi)
  • Metro station: Chicago Station (Red Line) (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Whitehall Hotel offers 222 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Meis Corner - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 30 per pet, per night, plus a deposit of USD 30.00 per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 99 per person (approximately)
  • Self parking fee: USD 50 per night
  • Pet deposit: USD 30.00 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Whitehall
  • Whitehall Chicago
  • Whitehall Hotel
  • Whitehall Hotel Chicago
  • The Whitehall Hotel Hotel
  • The Whitehall Hotel Chicago
  • The Whitehall Hotel Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.