For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Beautiful chic hotel. Service by staff is above and beyond from doormen to check in to concierge staff. Super friendly and eager to help. Rooms beauti
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Within a 10-minute walk of this Near North Side hotel, you'll find State Street and John Hancock Center. Water Tower Place and Chicago Water Tower are also within half a mile (1 km).
Multiple dining options
This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the 4 conference rooms, free WiFi in public areas, and valet parking. Enjoy the seasonal outdoor pool and unwind at the poolside bar and bar/lounge.
Free Internet, iPod docks
Boasting comforts like Egyptian cotton sheets and down comforters, the 180 guestrooms offer free WiFi and free wired Internet, as well as Smart TVs with cable channels. IPod docks, 24-hour room service, and minibars are also available.
Viceroy Chicago ratings based on 5 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Viceroy Chicago
Everyone (2)Couples (3)Family (2)
5 out of 5
Room was very user friendly. Beds were comfortable. Shower was spacious
Posted by Roger, from Chicago on Jun 12, 2019
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Comment from Hotel Management
Jun 12, 2019
by Lauren A
Thank you so much for the amazing review, Roger!
We are so appreciative of the time you took to offer us your very valuable feedback, and we are delighted that you so enjoyed your time with us. Hopefully, we will be hosting you again for your next trip to the Windy City!
Happy Travels!
5 out of 5
Beautiful mod-deco design, staff was helpful, thoughtful and responsive.
Posted by a verified traveler on May 27, 2019
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Comment from Hotel Management
May 27, 2019
by Anna
Dear Guest,
Thank you so much for the amazing review! We are so appreciative of the time you took to offer us your very valuable feedback, and we are delighted that you so enjoyed your time with us. Hopefully, we will be hosting you again for your next trip to the Windy City! Happy Travels!
5 out of 5
Viceroy Chicago was in a great location with an even greater view. I woke up every morning to a beautiful sunrise. Our room along with the hotel itself was always clean and I got some great pics! Would recommend to anyone visiting for a few days!
Posted by Daniel, from New York City on Apr 22, 2019
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Comment from Hotel Management
Apr 22, 2019
by Lauren A
Thank you so much for the amazing review, Daniel!
We are so appreciative of the time you took to offer us your very valuable feedback, and we are delighted that you so enjoyed your time with us. Hopefully, we will be hosting you again for your next trip to the Windy City!
Happy Travels!
1 out of 5
Unpleasant experience
I normally don't write bad reviews, but this hotel definitely deserves one. I was traveling with my infant daughter. Since we were staying in Chicago for a week, I decided to order diapers, formula, some clothes, and baby food on Amazon to be delivered to the hotel. Unbeknownst to me, the hotel charges handling fees for each package. And since Amazon delivered the order in multiple packages (basically each item in an envelope), the hotel charges a total of $125 in handling fees, basically half the cost of the Amazon order. I explained this to the front desk staff and he said he would speak to the concierge to waive the charges. I thanked him, and a few days later at checkout, I was told there were no outstanding charges. However, after I got home and checked my credit card statement, I saw the $125 charge on my credit card, so I contacted the hotel, and the concierge said the charges were valid. I am just dumbfounded, because had I known that the hotel charges such exorbitant handling fees, I would not have accepted the peanut butter or the formula shipment for $5 each. Had they been more forthright with the charges, I would have been less upset.
There are many hotels in Chicago. Stay at one that's more honest. Plus, the rooms at Viceroy are very tiny.
Posted by Elaine on Aug 10, 2018
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Comment from Hotel Management
Aug 14, 2018
by Lauren A
Thank you for your feedback, Elaine. I am sorry your experience has been disappointing. We have made several attempts at contacting you via e-mail and telephone. We would appreciate the opportunity to connect with you directly regarding the above comments. We are looking forward to hearing from you.
5 out of 5
Incredible service, chic hotel
Beautiful chic hotel. Service by staff is above and beyond from doormen to check in to concierge staff. Super friendly and eager to help. Rooms beautifully appointed.
Posted by Liz, from North Carolina on Feb 26, 2018
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Comment from Hotel Management
Feb 26, 2018
by Tyler
Liz, thank you for your gracious comments!We are pleased to hear that you enjoyed your stay, as well as our colleagues! We hope to see you again soon, thank you.
Viceroy Chicago offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3600 square feet (334.44 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Viceroy Chicago. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.
1 building
180 guestrooms or units
18 levels
2 dining venues
3600 sq ft of conference space
334.44 sq m of conference space
Built in 2017
Bar by the pool
Bar or lounge
Childcare (surcharge)
Terrace on the roof
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Chicago, IL (ORD-O'Hare Intl.) (29.3 km / 18.2 mi)
Train station: Millennium Station (2.3 km / 1.5 mi)
Metro station: Clark-Division Station (0.4 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Viceroy Chicago offers 180 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch Smart televisions come with premium cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily.
Minibar
IPod dock
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Espresso maker
Egyptian cotton linens
Hypo-allergenic bedding
Down blanket
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer available
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
Somerset - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Devereaux - This rooftop bar specializes in American cuisine and serves lunch and light fare. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
Pets: USD 50 per pet, per night
Maximum 2 per room (weight limit: 25 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 20 per accommodation, per night
The resort fee includes:
Pool access
Fitness center access
Business center/computer access
Internet access
Newspaper
Phone calls
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 10.00 and USD 25.00 per person (approximately)
Valet parking fee: USD 72.00 per day (in/out privileges)
Pet fee: USD 50 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Viceroy Chicago Hotel
Viceroy Chicago Hotel
Viceroy Chicago Chicago
Viceroy Chicago Hotel Chicago
You should know
The seasonal pool will open in May and close in October.
Pool access available from 8 AM to 6 PM.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
