Skip to main content
Beginning of main content

Enter dates to see availability

4.6 out of 5

"The art is fun and the rooms are good. I was disappointed with the restaurant which was a high point of my previous stays. The property is well cared ... " More

By a verified traveler on Tue 28 May 2019

Hotel Description

4.5-star luxury hotel near Great American Ball Park

Central Cincinnati getaway

Within a 10-minute walk of this Downtown Cincinnati hotel, you'll find Fountain Square and Great American Ball Park. Taft Theatre and Duke Energy Convention Center are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and laundry facilities.

Free Internet, flat-screen TVs

The 156 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and minibars. Room service, Egyptian cotton sheets, and coffee/tea makers are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$180* Per night/room Jan 25 - Jan 26

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Cincinnati - Mgallery ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 21c Museum Hotel Cincinnati - Mgallery

Everyone (13)
5 out of 5

Posted by on Dec 14, 2020

Was this review helpful to you?
Comment from Hotel Management

Dec 15, 2020 by Nicol

Hello, Thank You for taking the time to leave us a review. We greatly appreciate our customers feedback and are thrilled to see you enjoyed your stay at 21c Cincinnati! We hope to see you back soon. Best Regards, 21c Guest Services

5 out of 5

Posted by on Aug 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 7, 2019 by Shelley

Thanks so much for taking the time to review our hotel. We were thrilled that you enjoyed your stay and hope we can welcome you back soon! Best Regards, Shelley Meszoly General Manager

4 out of 5

Posted by on Jul 29, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 31, 2019 by Shelley

Thanks for taking the time to review our hotel. I hope we have the opportunity to welcome you back! Best Regards, Shelley Meszoly General Manager

4 out of 5
The art is fun and the rooms are good. I was disappointed with the restaurant which was a high point of my previous stays. The property is well cared for and is in an excellent location.

Posted by on May 28, 2019

Was this review helpful to you?
Comment from Hotel Management

May 29, 2019 by -Laura Elwyn, Corporate GX Manager

Thank you for taking the time to provide us with such great feedback. We are sorry to see you didn't enjoy your restaurant experience as much as your previous stays. We sincerely hope you will give us another try!

5 out of 5

Posted by on Mar 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 2, 2019 by Kim G., Executive Assistant

Thanks! We hope to see you again for another perfect stay!

5 out of 5
Quiet and homey! Very different atmosphere! Awesome service!

Posted by on Feb 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 25, 2019 by Michael D., General Manager

We are delighted that you had a great stay with awesome service. Thank you so much for your review. We hope to welcome you again soon!

5 out of 5
Fantastic art and very friendly people did every thing possible to make it a great stay. Would return in a blink of an eye

Posted by on Feb 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 11, 2019 by Michael D., General Manager

Thank you so much! I am delighted that our team made such a great impression and that we can look forward to the pleasure of welcoming you again!

4 out of 5

Just OK

The hotel is cool. I've stayed at another 21C and had a much better experience though. The staff at this particular one is very lazy...all the way down to the bellmen. The only person that was nice and on top of things was the valet person when we arrived. He was very efficient and helpful. I don't recall his name. I will not stay at this hotel again though. The checking counter/desk: the ladies (3 of them) just stared as we checked out early the next morning after our stay...not a "thank you" or "how was your stay." They all sat on their stools and just watched us load our car (valet didn't help!). The valet person upon checkout stood there and talked to the ladies at the desk as we (2 females) loaded our car that he had pulled around for us...and he turned the car off (it was 12 degrees outside so we got in a cold car). I don't feel like the staff was friendly...rather very "judgy" for lack of a better word. Gift shop: I asked about prices of some items in the gift shop...which took forever to find out b/c nothing had a price on it and nobody knew without having to go to the back (taking forever) to get pricing. The lady even said "I don't know why they don't tell us prices. It's stupid, I know." I just feel overall, this boutique hotel could be SO much better if they had better trained staff. A smile, a hello, an urgency to help...any of that would have been appreciated! The lazy staff takes this 4.5 star to a 2 at the very most. Disappointing!!!

Posted by , from Lexington on Jan 1, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 5, 2018 by Michael D., General Manager

Thank you for sharing your comments with us. Clearly, we neither met your expectations nor our standards; for that I am very sorry. That is not how we mean to operate and your feedback has helped us highlight and retrain our team where we failed to follow procedure and failed to provide the level of hospitality you deserved. I am also sorry that you do not intend to stay here again. I would love another chance to knock your socks off from start to finish; please feel free to reach out to me directly the next time your travel plans bring you to Cincinnati.

5 out of 5

Great boutique hotel .

A very cool boutique hotel with the most accommodating staff of any hotel we know. The rooms are very spacious. We enjoyed looking at the art. The Metropole restaurant in the hotel is very good and the roof top bar is a must. We had a spa day in the hotel spa and it was amazing. I would recommend Barbara for skin and Ben for massage work. All in all a fantastic experience. We will go back.

Posted by on Jul 18, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 24, 2017 by Michael D., General Manager

Thank you! We truly appreciate your comments and are delighted you had a chance to enjoy so much here, especially in the spa and on the Cocktail Terrace. We hope to welcome you again soon for another fantastic stay!

5 out of 5

Great hotel in excellent location.

Pros: Decor, spaciousness, friendly, efficient staff.
Cons: include directions for the coffeemaker.
Location: lots of nice restaurants and the symphony and opera across the street.
Efficient check in with friendly service. Hotel was unusual in excellent small museum and great collection on each floor. Room was very spacious with nice amenities.

Posted by , from Virginia on Jul 10, 2016

Was this review helpful to you?
Comment from Hotel Management

Jul 13, 2016 by Michael D.

Hello Jennifer, Thank you for taking time to share your comments about your recent experience here. We truly are fortunate to be so well located in the heart of downtown Cincinnati. We are delighted that you enjoyed the art and your room and that your encounters with our team were positive overall. We do hope to welcome you again soon.

About the 21c Museum Hotel Cincinnati - Mgallery

Location 609 Walnut St, Cincinnati, OH 45202

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

21c Museum Hotel Cincinnati - Mgallery offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A rooftop terrace, gift shops/newsstands, and concierge services are also featured at the luxury 21c Museum Hotel Cincinnati - Mgallery. Parking is available for a fee. This 4.5-star Cincinnati hotel is smoke free.

  • 156 guestrooms or units
  • 10 levels
  • 156 buildings
  • Built in 1912
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Cincinnati - Northern Kentucky Intl. Airport (CVG) (21.8 km / 13.6 mi)
  • Train station: Cincinnati Union Terminal (2.8 km / 1.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

21c Museum Hotel Cincinnati - Mgallery offers 156 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 7 AM and 10 AM.

Metropole - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Spa Services

The Spa at 21c has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open select days.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 3
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 21c Cincinnati
  • 21c Hotel Museum
  • 21c Museum
  • 21c Museum Cincinnati
  • 21c Museum Hotel
  • 21c Museum Hotel Cincinnati
  • Cincinnati 21c
  • Hotel 21c Cincinnati
  • Hotel Museum
  • Hotel Museum Cincinnati
  • Hotel 21c Museum Hotel Cincinnati - Mgallery Cincinnati
  • Cincinnati 21c Museum Hotel Cincinnati - Mgallery Hotel
  • Hotel 21c Museum Hotel Cincinnati - Mgallery
  • 21c Museum Hotel Cincinnati Mgallery
  • 21c Museum Cincinnati Mgallery
  • 21c Museum Mgallery
  • 21c Museum Hotel Cincinnati - Mgallery Cincinnati
  • 21c Museum Hotel Cincinnati
  • 21c Museum Hotel Mgallery
  • 21c Museum Cincinnati Mgallery
  • 21c Museum Cincinnati Mgallery
  • 21c Museum Hotel Cincinnati - Mgallery Hotel
  • 21c Museum Hotel Cincinnati - Mgallery Cincinnati
  • 21c Museum Hotel Cincinnati - Mgallery Hotel Cincinnati

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://travel.travelocity.com/Cincinnati-Hotels-21c-Museum-Hotel-Cincinnati---Mgallery.h5287002-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cincinnati-Hotels-21c-Museum-Hotel-Cincinnati---Mgallery.h5287002-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Cincinnati-Hotels-21c-Museum-Hotel-Cincinnati---Mgallery.h5287002-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.