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Comfort Suites Mason near Kings Island

2.5-star property
5457 Kings Center Dr, Mason, OH 1-855-201-7819
3.8 out of 5
Good!
See all 25 travelocity Reviews

"Quiet, clean, staff was friendly, helpful. Breakfast was plentiful, area was clean--coffee was great " More

By a verified traveler on Sun 29 Jan 2023

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Hotel Description

Hotel near Great Wolf Lodge Cincinnati Mason in Mason

In Mason

You'll find Great Wolf Lodge Cincinnati Mason and Lindner Family Tennis Center within 2 miles (3 km) of this hotel. Kings Island is within 2 miles (3 km) and Loveland Castle is within 9 miles (15 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$85* Per night/room Apr 16 - Apr 17

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Suites Mason near Kings Island ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Mason near Kings Island

Everyone (12) Couples (4) Family (6)
5 out of 5
Quiet, clean, staff was friendly, helpful. Breakfast was plentiful, area was clean--coffee was great

Posted by on Jan 29, 2023

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Comment from Hotel Management

Jan 31, 2023 by Dharmin

Dear James, Thank you very much for the 5 out of 5 rating. We are delighted that your experienceat the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time yourtravels bring you our way we hope to see you again!

4 out of 5
It was very good

Posted by on Oct 22, 2022

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Comment from Hotel Management

Oct 22, 2022 by Bharat Patel

Dear Malvin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

3 out of 5
Room was really humid, several broken things including toilet roll holder. Staff was friendly at times but not always. Room was mostly clean but several areas looked dirty. We could hear lots of other guest above us and in hallway frequently. Breakfast was good.

Posted by on Jul 28, 2022

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Comment from Hotel Management

Jul 29, 2022 by B Patel

Dear Andrew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2 out of 5
Pool water was green. Overall hotel was not aging well.

Posted by , from Dayton on Jun 29, 2022

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Comment from Hotel Management

Jul 2, 2022 by Jay Shah

Dear Scott, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
The property is fine. There was a problem with the reservation (don't know where, could have been me). My complaint isn't that there was a problem but that the person at the desk had no interest in helping me figure out a solution. Zero.

Posted by , from Andover on Jun 27, 2022

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Comment from Hotel Management

Jul 2, 2022 by Jay Shah

Dear Dave, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason.

4 out of 5
Pool was much smaller than it appears in photos and it was unbearably hot in the entire pool area, like a terrarium.

Posted by on Jun 25, 2022

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Comment from Hotel Management

Jul 2, 2022 by Jay Shah

Dear Stephanie, Thank you so much for taking time out of your busy day to share some of your thoughts about your recent stay at the Comfort Suites Kings Island - Mason. We look forward to hosting you again soon!

2 out of 5
We had water pour out of our bathroom ceiling and had to move rooms in our pajamas, which included a move to the second floor without an elevator. The manager was never there and nobody else could help negotiate a discount for our inconvenience. The hotel is old and not very clean - many things were broken.

Posted by on Jan 17, 2022

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Comment from Hotel Management

Jan 17, 2022 by Jay Shah

Dear Tamara, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason.

5 out of 5
Easy access from interstate. Very clean, new, well appointed, comfortable, and quiet. I could have spent less for a room but was very pleased with the accommodations.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 15, 2021 by Jay Shah

Dear David, Thank you so much for your kind words and 5 out of 5 review of the Comfort Suites Kings Island - Mason. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!

5 out of 5
I was very happy with the room itself. Nice bed and bedding. Appreciated the microwave, small fridge, hair dryer and ironing board. What I did not like was the lack of decent ventilation in the bathroom. It was like a steam room. A/C took it's time cooling off the room. Also the lighting was rather dim.

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 12, 2021 by Jay Shah

Dear Marilyn, Thank you for the perfect 5 out of 5 rating and the nice words about the Comfort Suites Kings Island - Mason! We look forward to having you and the family back sometime soon to stay with us. Thanks again!!

4 out of 5
Adequate

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by Jay Shah

Dear Travis, Thank you very much for the 4 out of 5 rating. We look forward to hosting you again the next time your travels bring you back to the Mason area. Thanks again for the rating.

About the Comfort Suites Mason near Kings Island

Location 5457 Kings Center Dr, Mason, OH 45040

Property Features

Comfort Suites Mason near Kings Island offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Tour/ticket assistance, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Mason near Kings Island. Free self parking is available.

  • 1 building
  • 79 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Mason near Kings Island offers 79 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mason hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Comfort Suites Kings Island
  • Comfort Suites Kings Island Hotel
  • Comfort Suites Kings Island Hotel Mason
  • Comfort Suites- Kings Island Hotel Mason
  • Comfort Suites - Kings Island Mason, Ohio
  • Comfort Suites Kings Island Mason
  • Comfort Suites Mason Kings
  • Comfort Suites Kings Island
  • Comfort Suites Mason near Kings Island Hotel
  • Comfort Suites Mason near Kings Island Mason
  • Comfort Suites Mason near Kings Island Hotel Mason

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.