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4.3 out of 5

"Looks good nice and clean happy staff over all good. " More

By a verified traveler on Mon 07 Nov 2022

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Hotel Description

Hotel with 1 indoor pools, connected to a shopping center in Ciudad Juarez

Heart of Ciudad Juarez

With a stay at this Ciudad Juarez hotel, you'll be steps from Hospital de la Mujer and within a 10-minute walk of Plaza de las Americas. Ciudad Juárez Art Museum and Jaime Canales Lira Stadium are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$78* Per night/room Apr 7 - Apr 8

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

iStay Hotel Ciudad Juarez ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for iStay Hotel Ciudad Juarez

Everyone (4) Family (2)
5 out of 5
Looks good nice and clean happy staff over all good.

Posted by on Nov 7, 2022

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Comment from Hotel Management

Nov 8, 2022 by GM

Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

5 out of 5
Good experience 😊

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 8, 2022 by GM

Nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

1 out of 5
I had a reservation but when I arrived they had no rooms available

Posted by on Jul 18, 2022

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Comment from Hotel Management

Jul 21, 2022 by GM

Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en resolver el problema señalado. Agradecemos su preferencia, Gracias por su opinión

5 out of 5

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 15, 2021 by GM

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

5 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 17, 2019 by GM

Thanks for staying with us. We appreciate your feedback! Gracias por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

5 out of 5
Everything has been great!!!! The people are kind and accommodating and the facility is very clean, comfortable and safe.

Posted by , from Marietta, Georgia on Feb 22, 2019

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Comment from Hotel Management

Feb 23, 2019 by GM

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Property Features

IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 825397 square feet (76682 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly iStay Hotel Ciudad Juarez. Free self parking is available. This Ciudad Juarez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 825397 sq ft of conference space
  • 76682 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: El Paso Union Depot (6 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with safes and complimentary newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

IStay Delicious - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Casino nearby
  • Golfing nearby

Spa Services

  • Manicures and pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel iStay Ciudad Juarez
  • iStay Ciudad Juarez
  • iStay Hotel
  • iStay Hotel Ciudad Juarez
  • Istay Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel
  • iStay Hotel Ciudad Juarez Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel Ciudad Juarez

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.