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"Poor customer service at the front desk. Only one attendent. " More

By a verified traveler on Sat 02 Nov 2019

Hotel Description

3-star hotel near Case Western Reserve University

In Cleveland

A stay at this University Circle hotel places you steps from University Hospitals of Cleveland and within a 10-minute walk of Case Western Reserve University. Also, Cleveland Museum of Art is within half a mile (1 km) and Cleveland Clinic is within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, a terrace, and a snack bar/deli are also on offer.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 153 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Pillowtop beds, coffee/tea makers, and free local calls are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Oct 2 - Oct 3

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Courtyard by Marriott Cleveland University Circle ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Cleveland University Circle

Everyone (5) Couples (1) Family (1)
3 out of 5
Poor customer service at the front desk. Only one attendent.

Posted by on Nov 2, 2019

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Comment from Hotel Management

Nov 3, 2019 by GM

Dear Traveler, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Sincerely, Daniel Trejbal General Manager

3 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 13, 2019 by GM

Dear Traveler, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Terry Herman General Manager

4 out of 5
Location, location, location, near the "sights." Food in Bistro was good, Appreciated climate control system, easy to use, able to keep room very comfortable. The bed was very good, the summer comforter light and warm enough to stand up to air conditioning. Staff courteous and friendly, Would have liked in-room safe. Bathroom door was overly large and heavy and when it swung inwards it had an extra wide sweep that meant its sharp edges made a small cut across the top of my foot. Luckily I keep bandaids and antibiotic ointment in my toiletries bag. Also shower room did not have any exhaust fan. Liked in-room mirror over frig that I could use for hair and make up while my husband was showering and shaving. Goodly amount of space for yoga practice.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 26, 2019 by GM

Dear Anonymous, It is fantastic to hear that you enjoyed your stay overall. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Terry Herman General Manager

5 out of 5

Posted by on Mar 16, 2019

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Comment from Hotel Management

Apr 3, 2019 by GM

Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Terry Herman General Manager

5 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 3, 2019 by GM

Dear Traveler, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Terry Herman General Manager

5 out of 5

Posted by on Jan 4, 2019

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Comment from Hotel Management

Jan 16, 2019 by GM

Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Terry Herman General Manager

1 out of 5
Travelocity's information was very misleading. the hotel was supposed to have a restaurant but dinner was only a choice a sandwiches.

Posted by , from Chicago, IL on Oct 27, 2017

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5 out of 5

beautiful room

Friendly staff, room was spacious, modern and the beds were very comfortable

Posted by , from Buffalo, NY on Oct 8, 2013

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About the Courtyard by Marriott Cleveland University Circle

Location 2021 Cornell Rd, Cleveland, OH 44106

Renovations + Closures

The following facilities or services will be unavailable from September 21 2020 to March 30 2021 (dates subject to change):

  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 1571 square feet (146 square meters). A fitness center, a terrace, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Cleveland University Circle. Parking is available for a fee. This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 8 levels
  • 1571 sq ft of conference space
  • 146 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (26.3 km / 16.4 mi)
  • Train station: Cleveland Station (9.8 km / 6.1 mi)
  • Metro station: Euclid-East 120th Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott Cleveland University Circle offers 153 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Valet parking fee: USD 21.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Cleveland University Circle
  • Courtyard Marriott Circle Hotel Cleveland University
  • Courtyard Marriott University Circle
  • Courtyard Marriott University Circle Cleveland
  • Courtyard University Circle
  • Marriott Cleveland University Circle
  • Marriott Courtyard Cleveland University Circle
  • Marriott Courtyard University Circle Cleveland
  • Marriott University Circle
  • Marriott University Circle Cleveland
  • Courtyard Marriott Cleveland University Circle Hotel
  • Courtyard Marriott Cleveland University Circle
  • Courtyard riott Cleveland Uni
  • Courtyard by Marriott Cleveland University Circle Hotel
  • Courtyard by Marriott Cleveland University Circle Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.