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"Side door at end of 1st floor doesn’t lock, giving easy access for anyone to enter hotel unsupervised. Inconsistent heating and plumbing throughout " More

By a verified traveler on Mon 09 Dec 2019

Hotel Description

Enjoy the free airport shuttle at this 3.5-star Middleburg Heights hotel

In suburbs

You'll find University Hospitals and Baldwin Wallace College within 2 miles (3 km) of this hotel. North Park Care Center and Kaiser Permanete Medical Center are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy free perks like free self parking and an area shuttle.

Free Internet, LCD TVs

The 238 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include premium bedding, coffee/tea makers, and LCD TVs with digital channels.

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Dec 1 - Dec 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Cleveland Airport ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Cleveland Airport

Everyone (7) Couples (1) Family (2)
3 out of 5
Side door at end of 1st floor doesn’t lock, giving easy access for anyone to enter hotel unsupervised. Inconsistent heating and plumbing throughout

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 12, 2019 by Tiffany

Thank you for staying with us we appreciate your feedback. We have addressed the issues described above and hope to see you in the near future! Kind Regards, Tiffany Jackson- Front Desk Manager

4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Jonathon

Thank you for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-Assistant General Manager

4 out of 5
On site restaurant had good healthy choices. room was quiet even though it was on the first floor.

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 6, 2019 by Jonathon

Thanks for staying and for your review. We're so happy to hear you enjoyed your stay and Tavolo 72 and hope to see you again soon. Kind Regards, Jonathon Rose-Assistant General Manager

5 out of 5
it was clean and the staff was very friendly food at resturant was awesome!

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by JOnathon

We appreciate your business and feedback and are so pleased you enjoyed the staff and dining experience in our restaurant. We hope to see you again very soon and wish you safe travels. Kind Regards, Jonathon Rose-Assistant General Manager

5 out of 5

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 8, 2019 by Jonathon

Thank you for staying at the Crowne Plaza Cleveland Airport and for your 5 out of 5 review. We hope to see you again in the future and wish you a fantastic summer! In Hospitality, Jonathon Rose-Assistant General Manager

5 out of 5
All round nice facility. Staff was respectful snd responsive to my needs

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you for staying with us and for your gift of feedback. We're so happy you enjoyed our facility and our curtious and responsive staff during your visit. We invite you to stay with us again in the future and wish you safe travels! Kind Regards, Jonathon Rose-AGM

4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

4 out of 5

Posted by on May 29, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

3 out of 5

Posted by on May 25, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

2 out of 5

Not what we expected

I reported to the front desk that our room phone did not work--nothing was done about it. I requested additional towels--never received them. Room was not as clean as we expected. Disappointed in our stay.

Posted by on Aug 3, 2016

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About the Crowne Plaza Cleveland Airport

Location 7230 Engle Rd, Middleburg Heights, OH 44130

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 16,000 square feet (1 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Cleveland Airport. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3.5-star Middleburg Heights hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • 16,000 sq ft of conference space
  • 1 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Hopkins Intl. Airport (CLE) (9.9 km / 6.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5 mi
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Cleveland Airport offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Middleburg Heights hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Taboo 72 Lounge - This bar specializes in Italian cuisine. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10.95 for adults and USD 10.95 for children (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Airport Crowne Plaza
  • Crowne Plaza Cleveland Airport
  • Crowne Plaza Hotel Cleveland Airport
  • Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
  • Crowne Plaza Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel
  • Crowne Plaza Cleveland Airport Middleburg Heights
  • Crowne Plaza Cleveland Airport Middleburg Heights, Ohio
  • Crowne Plaza Cleveland Airport Hotel
  • Crowne Plaza Cleveland Airport Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel Middleburg Heights

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.