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"Liked the pool and exercise room. Very friendly and helpful staff. Went out of their way to make stay enjoyable " More

By a verified traveler on Fri 01 Nov 2019

Hotel Description

3.5-star hotel near Cuyahoga Valley National Park

Near the airport

Stay at this Independence hotel and you'll be within 2 miles (3 km) of Cuyahoga Valley National Park and 9 miles (15 km) of Rocket Mortgage FieldHouse. Rock and Roll Hall of Fame and FirstEnergy Stadium are within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, comfy beds

The 178 guestrooms have TVs with cable channels and offer free WiFi and pillowtop beds. Other amenities include room service, coffee/tea makers, and hair dryers.

Deluxe Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$66* Per night/room Oct 2 - Oct 3

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Cleveland South - Independence ratings based on 20 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Cleveland South - Independence

Everyone (13) Couples (2) Family (5)
1 out of 5
Ok I checked in Wednesday everything was perfect but around 11pm a manager start harassing me and my guest. He came into my room at 7 am while I was asleep and that’s unprofessional. Why was he in room? There’s no number online for me to get in contact with corporate. And yes this manager told me he was in my room early in the morning. Idk what type of business is being ran but he’s a weirdo and I was scared to go to sleep. Can someone please help me with the number to corporate??

Posted by , from Independence Ohio on Mar 7, 2020

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5 out of 5
Liked the pool and exercise room. Very friendly and helpful staff. Went out of their way to make stay enjoyable

Posted by on Nov 1, 2019

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1 out of 5

Posted by on Aug 15, 2019

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4 out of 5

Posted by on May 28, 2019

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3 out of 5
There was construction everywhere in the building. The pool pictures are great but the hot tub was in poor condition and it was too loud in the pool area. We picked this property because it had an indoor pool with a hot tub but was very disappointed in the area. However the breakfast was great.

Posted by on Apr 30, 2019

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3 out of 5
We’ve stayed at this hotel before. When we got there checking in went fine. We get up to our room and it was not cleaned. The door was wide open, sheets were on the floor, the room was trashed. We went back down to the desk and they changed our room and gave us 1 free drink from the bar when there was 2 of us. Finally went to our correct room and everything was cleaned and nice. The bartender, Erica, was awesome. The hot tub smelled like pee and was a musty color. The pool has stuff floating in it and there was a towel laying in the bottom of it. Most things in this hotel were good but some were not.

Posted by on Apr 30, 2019

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1 out of 5
Terrible experience. Fire alarm woke me up at 5am everyday for false alarms. Pool was closed even tho the website said it was open. Hot tub was not clean. Room did not look appealing. Heater was very loud hard to sleep over the noise and it kept cutting off causing the room to be cold.

Posted by , from Cleveland Ohio on Apr 1, 2019

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1 out of 5
Wasn’t comfortable horrible experience from front desk to the hotel itself needs to be renovated

Posted by on Feb 4, 2019

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3 out of 5
The hotel overall is not updated. The hallways and look and feel of the bedrooms is rather outdated. The beds however were GREAT! Super comfortable. Also, the restaurant was really good. Free parking is always a plus as well!

Posted by on Jan 14, 2019

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4 out of 5

Hallways too dark. Pool not open Rooms nice

Just okay but location was excellent I don't care to add mote

Posted by , from w on Jul 3, 2017

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Comment from Hotel Management

Jul 5, 2017 by joe i

Thank you for staying at the Crowne Plaza for your recent trip to Independence. I am sorry to hear you experienced some difficulty while staying with us. We do hope that in future stays, we are able to provide a better service to you. Joe Isernia General Manager

About the Crowne Plaza Cleveland South - Independence

Location 5300 Rockside Road, Independence, OH 44131

Property Features

Crowne Plaza Cleveland South - Independence offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 10211 square feet (949 square meters). Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Cleveland South - Independence. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star Independence hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 5 levels
  • 10211 sq ft of conference space
  • 949 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hopkins Intl. Airport (CLE) (19.8 km / 12.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Crowne Plaza Cleveland South - Independence offers 178 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Aura Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 10

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Crowne Plaza
  • Crowne Plaza Cleveland
  • Crowne Plaza Cleveland Hotel
  • Crowne Plaza Cleveland Hotel Independence South
  • Crowne Plaza Cleveland South Independence
  • Crowne Plaza Independence South
  • Crowne Plaza Hotel Cleveland South - Independence Ohio
  • Crowne Plaza Cleveland South Independence Hotel
  • Crowne Plaza Cleveland South - Independence Hotel
  • Crowne Plaza Cleveland South - Independence Independence
  • Crowne Plaza Cleveland South - Independence Hotel Independence

You should know

  • Crowne Plaza Cleveland South - Independence offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.