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"Need updates to inside hotel. " More

By a verified traveler on Sun 19 Sep 2021

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Hotel Description

Enjoy the indoor pool at this 4-star Beachwood hotel

Close to airport

You'll find ETON Chagrin Blvd Shopping Center and Maltz Museum of Jewish Heritage within 2 miles (3 km) of this hotel. Pinecrest Plaza Shopping and The Temple Tifereth Israel are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the area shuttle, free self parking, and convenience store.

Free Internet, comfy beds

The 404 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, free wired Internet, and MP3 docks.

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility/Hearing, 3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Cleveland East Beachwood ratings based on 16 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for DoubleTree by Hilton Cleveland East Beachwood

Everyone (9) Couples (2) Family (5)
4 out of 5
Need updates to inside hotel.

Posted by on Sep 19, 2021

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3 out of 5

Posted by on Jun 30, 2021

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2 out of 5
The pool was closed and there was a fire Alarm sounding at 2am the staff informed us that it happens at least once a month. Beds very small and the refrigerator in my room didn’t work

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Management

Our sincere apologies for the issues you encountered, we appreciate your feedback. We do hope that you give us another opportunity to serve you again. Have a great week.

3 out of 5
The hotel was a good hotel but the only issue I had was, I booked 2 suites a while ago and when I arrived they weren't available. They gave us 2 other rooms that were still good but not what I wanted. The staff were great and very kind! They still only offer boxed breakfast which I didn't like, other places we have stayed are back to normal, hot breakfast, pool and gym open ect....

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Management

Thank you for letting us know about your stay. We look forward to seeing you again.

4 out of 5

Posted by on Aug 10, 2020

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3 out of 5
the room was very good. only problem was the hot water and i had to run it for 15 min. someone came in to relace a valve in th bathtub and put it in backward and the nxt person will be quite surprised. on sat nite, i was awakened by noises, doors slammng, pipes bring hit. I called donstairs and no one answered. then. did get someone and they said they would take car of it but then it got noisier and moved to the hallways. what was going on. I called for a wakeup call but it never came in on Sun mrning. what was gong on at the. font desk?

Posted by on Dec 16, 2019

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2 out of 5
Not clean, staff not knowledgable, service at hotel restraunt slow

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 25, 2019 by GMI

Our apologies for the issues you encountered during your most recent stay at our hotel. We have shared your comments in order to improve the areas you mentioned. Thanks again and have a great week.

1 out of 5
There was not television signal. Told me that televisions dont work in the rain. Many units were without air conditioning at 100 degrees outside. Acoustics sounded like being at a football game. Could hear the next room toilet flush all night

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 10, 2019 by gmi

Thanks for taking the time to share your comments. We have made the necessary corrections so we do hope that you will give us another opportunity to serve you once again.

1 out of 5
The only thing i like about the property was the fact that there was a infoor/outdoor pool which was the whole entire reason for me booking the room to get in the pool with my grandson.

Posted by on Jul 21, 2019

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1 out of 5
Terrible stay staff support was terrible bathroom had plumbing issues

Posted by on May 20, 2019

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Comment from Hotel Management

May 24, 2019 by GMI

Thanks for your feedback and we apologize for the issue you encountered. Your comments have been shared and the necessary changes have been made, come back and see us real soon.

About the DoubleTree by Hilton Cleveland East Beachwood

Location 3663 Park East Dr, Beachwood, OH 44122

Property Features

DoubleTree by Hilton Cleveland East Beachwood offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. Business amenities include a 24-hour business center and a meeting room. WiFi is free in public spaces. Event space at this hotel measures 17,000 square feet (2 square meters) and includes conference space. An arcade/game room, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly DoubleTree by Hilton Cleveland East Beachwood. Free self parking is available. This 4-star Beachwood hotel is smoke free.

  • 1 building
  • 404 guestrooms or units
  • 7 levels
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 1976
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Cleveland East Beachwood offers 404 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

DoubleTree by Hilton Cleveland East Beachwood has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 35 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.00 for adults and USD 6.00 for children (approximately)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Cleveland East Beachwood
  • DoubleTree Hilton Cleveland Hotel Beachwood East
  • Hotel DoubleTree by Hilton Cleveland East Beachwood Beachwood
  • Beachwood DoubleTree by Hilton Cleveland East Beachwood Hotel
  • Hotel DoubleTree by Hilton Cleveland East Beachwood
  • DoubleTree by Hilton Cleveland East Beachwood Beachwood
  • DoubleTree Hilton Cleveland East Beachwood Hotel
  • DoubleTree Hilton Cleveland East Beachwood
  • DoubleTree Hilton Cleveland Hotel
  • DoubleTree Hilton Cleveland
  • Doubletree Hilton Cleveland
  • DoubleTree by Hilton Cleveland East Beachwood Hotel
  • DoubleTree by Hilton Cleveland East Beachwood Beachwood
  • DoubleTree by Hilton Cleveland East Beachwood Hotel Beachwood

You should know

  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.