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"Every single staff member was very very rude. They were out of every single supply no dishes no towels we were told not to bother them unless it’s for ... " More

By a verified traveler on Mon 08 May 2023

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Hotel Description

Enjoy the free WiFi at this Westlake hotel

In Westlake

You'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Crocker Park with a stay here. Lake Erie and Huntington Reservation are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$62* Per night/room Mar 20 - Mar 21

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Cleveland Westlake ratings based on 20 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Cleveland Westlake

Everyone (15) Couples (3) Family (2)
1 out of 5
My room was dirty while I literally had to wash the floors, spray Lysol and everything my stove and oven did not work they would not fix it. My microwave went on and off the toilet was falling off of it. Every time you sat down it would clink like you thought you were falling off the towel bar broke. I hit my head and cut my head Told the staff and they said nothing they can do they’re full. I was embarrassed cause I had company I could not cook because the oven and stove didn’t work. I would never stay here ever again.

Posted by on Mar 8, 2024

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Comment from Hotel Management

Mar 10, 2024 by Hotel Management

Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

4 out of 5
Nice & quiet

Posted by on Feb 22, 2024

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Comment from Hotel Management

Feb 23, 2024 by Hotel Management

Dear Andre, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

5 out of 5

Posted by on Dec 3, 2023

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4 out of 5
Every single staff member was very very rude. They were out of every single supply no dishes no towels we were told not to bother them unless it’s for maintenance only.

Posted by on May 8, 2023

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Comment from Hotel Management

May 8, 2023 by Hotel Management

Dear David, We sincerely apologize for the rude behavior you encountered from our staff during your stay. This is certainly different from the level of service we strive to provide, and we take your feedback seriously. We also apologize for the inconvenience caused by the lack of supplies. This does not reflect our usual standards, and we will address this issue with our management team to ensure it does not happen again. We value your feedback and appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with the exceptional service and experience you deserve.Sincerely,Hotel Management

4 out of 5

Posted by on Apr 15, 2023

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4 out of 5

Posted by on Apr 2, 2023

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5 out of 5
I had an overall good experience with this particular Extended Stay. The room was clean and smelled clean which is also important. Would definitely stay here again and the staff was courteous as well.

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Hotel Management

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Jan 27, 2020

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3 out of 5

Posted by on Jan 5, 2020

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5 out of 5
I just liked that they would help you with all your needs

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 27, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

About the Extended Stay America Suites Cleveland Westlake

Location 30360 Clemens Rd, Westlake, OH 44145

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Cleveland Westlake. Free self parking is available.

  • 73 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Cleveland Westlake offers 73 accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Westlake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Stair-free path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay), plus a one-time cleaning fee of USD 25
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cleveland Hotel Westlake
  • Extended Stay America Cleveland Westlake
  • Extended Stay America Westlake
  • Extended Stay America - Cleveland - Westlake Ohio
  • Extended Stay Westlake
  • Westlake Extended Stay
  • Extended Stay America Cleveland Westlake Hotel
  • Extended Stay America Cleveland Hotel
  • Extended Stay America Cleveland
  • Extended Stay America Cleveland Westlake
  • Extended Stay America Suites Cleveland Westlake Hotel
  • Extended Stay America Suites Cleveland Westlake Westlake
  • Extended Stay America Suites Cleveland Westlake Hotel Westlake

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.