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"Michael on front desk was very helpful. Breakfast quality and service were excellent. " More

By a verified traveler on Mon 26 Nov 2018

Hotel Description

3-star guestrooms with comfy beds

In entertainment district

Within 3 miles (5 km) of this Mentor hotel, you'll find James Garfield National Historic Site and Indian Museum of Lake County. Also, Chagrin River is within 3 miles (5 km) and Lake Erie is within 6 miles (10 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Free self parking, a coffee shop, and a snack bar/deli are also offered.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 132 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, room service, and premium bedding.

Standard Room, 1 King Bed (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$121* Per night/room Aug 8 - Aug 9

Suite, 2 Queen Beds (2 Bed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Everyone (5)
4 out of 5

Posted by on Oct 2, 2020

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Comment from Hotel Management

Oct 3, 2020 by Manager

We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 3, 2020 by Manager

On behalf of our entire staff thank you for staying with us and for rating your stay.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Manager

It was our privilege to earn your business and we hope to host you again on your next trip.

5 out of 5
Michael on front desk was very helpful. Breakfast quality and service were excellent.

Posted by , from Bloomington, IN on Nov 26, 2018

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Comment from Hotel Management

Nov 26, 2018 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4 out of 5

Mixed Reviews

Pros:  Nicely Remodeled common areas and room asthetics are nice,  Friendly Staff Cons:  Some updating still need done (pool), Breakfast is expensive (restaurants all around are better value), Shower did not drain very well Probably are better values out there, but I would stay there again.

Posted by on Oct 27, 2013

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3 out of 5

Ok place to stay

The staff was courteous during our stay. There was some minor trash left under one of the beds from a previous guest. The fitness room had all the electronics removed by vandilism. The indoor pool was nice We would stay again.

Posted by on Jun 24, 2009

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2 out of 5

Ugh, pick somewhere else!

This hotel is not so great. The hall that leads to the pool and fitness area is stripped--no wall or floor coverings, and they still put guests there. Half the "nonsmoking" rooms reek of cigarettes. Our room wasn't cleaned at all between the two nights we stayed. Also, there were a few rather unsavory characters around. Don't be alone there late at night. The only good thing I have to say is that they were prompt at changing our room when we complained of the smoke, even if they didn't take into consideration at first that we needed two beds, not one. Sorry to be so direct, but!

Posted by on Jun 23, 2008

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1 out of 5

This place is Unsafe and its a dump

I left as fast as I got there, the person whom gives this place a good review must work for them.

Posted by on Nov 27, 2007

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4 out of 5

I would reccomend this hotel

I had a nice stay at this hotel. I found the rooms to be very clean and quiet.

Posted by on Oct 24, 2007

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About the Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Location 7701 Reynolds Rd, Mentor, OH 44060

Renovations + Closures

The following facilities or services will be unavailable from November 21 2020 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Swimming pool

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel. Free self parking is available. This 3-star Mentor hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 4 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cleveland Hopkins International Airport (CLE) (52.7 km / 32.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel offers 132 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Mentor hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Krave Restaurant - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Personal motorized watercraft on site
  • Golfing nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 7.49 per person (approximately)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Cleveland Hotel Mentor Northeast
  • Holiday Inn Cleveland Northeast Mentor
  • Holiday Inn Cleveland Northeast Mentor Hotel
  • Holiday Inn Cleveland Northeast Mentor
  • Hotel Holiday Inn Cleveland Northeast - Mentor Mentor
  • Mentor Holiday Inn Cleveland Northeast - Mentor Hotel
  • Hotel Holiday Inn Cleveland Northeast - Mentor
  • Holiday Inn Cleveland Northeast - Mentor Mentor
  • Holiday Inn Cleveland Hotel
  • Holiday Inn Cleveland
  • Cleveland Northeast Mentor
  • Holiday Inn Cleveland Northeast Mentor
  • Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel Hotel
  • Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel Mentor

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.