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"Very nice stay, the hallways smelled clean which was nice. The pool was a very good temp. The beds were a little hard for my liking though and my only ... " More

By braatzma, from Belleville, MI 48111, USA on Wed 16 Nov 2011

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Hotel Description

Enjoy the free WiFi at this Oakwood Village hotel

In Oakwood Village

You'll find Tinkers Creek Viaduct Park and Cuyahoga Valley National Park within 3 miles (5 km) of this hotel. Also, MGM Northfield Park is within 3 miles (5 km) and MetroHealth Bedford Family Medicine is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the sauna and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$69* Per night/room Oct 30 - Oct 31

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn and Suites ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn and Suites

Everyone (6)
4 out of 5

Posted by on Apr 9, 2022

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5 out of 5

Posted by on Sep 13, 2021

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2 out of 5
The person at the front desk was nice enough, just not equipped or trained for check in. My main complaint is that she repeated my room number out loud numerous times, then loudly told me exactly how to find the room. Several other people waiting to check in heard it all, of course. Not good!!

Posted by on Aug 13, 2021

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1 out of 5
Rude, unfriendly staff, went without promised breakfast because they refused to replenish. Room was filthy- found food in fridge, stuff left by previous occupants all throughout room-had to clean the bathroom myself before my granddaughter could use it. I have stayed at choice hotels many times and they were fine-saying this one was awful is being nice!

Posted by , from Cleveland on Jul 16, 2018

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1 out of 5

Did not stay at the hotel! Pool closed!

Cons: Truth in advertising!
Did not stay at the hotel! The pool and spa have been closed since before August of 2017. Only made the reservation due to family with kids in town to allow the kids to swim in the indoor pool advertised. The pool has been closed since August 2017 and the spa equipment has been cemented over. I told the person at the front desk that I only got the hotel for the pool and I didn't even need a hotel for those nights. She cancelled the room for both nights, however the hotel "may" still charge for the late cancellation. Very disappointed that the hotel (through travelosity) was still advertising the pool with the first picture being the big indoor pool.

Posted by on Apr 23, 2018

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1 out of 5

Never Again

Pros: Nothing
Cons: Everything
Check in was at 4:00pm, arrived at 4:45pm, we had plans and concert tickets for the Hard Rock, was told we would have to wait for a room because they did not have any ready and the lobby was full of people who had been waiting for rooms for several hours. The reservation was made 3 weeks prior to arrival date. At 6pm I went to the front desk again asking about a room and finally at 6:25 we got a key. Once inside the room we had no towels to shower. The sheets on the bed were as rough as sandpaper. When I called on Monday to speak to the manager she offered bonus points for our trouble. I will never stay at a Holiday Inn Express again.

Posted by on Apr 20, 2015

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Comment from Hotel Management

May 2, 2015 by Brittany

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5 out of 5

Very happy with our stay

Pros: Free breakfast, Free Internet
Very nice stay, the hallways smelled clean which was nice. The pool was a very good temp. The beds were a little hard for my liking though and my only real complaint is having to walk through the lobby to get to the pool, other than that great stay. Also one of the best continental breakfasts i've ever had, my son loved the pancake maker.

Posted by , from Belleville, MI 48111, USA on Nov 16, 2011

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5 out of 5

BEST STAY

My Daughter, Myself and Grandchildren spent 3 nights while we were in Cleveland for National Baton Twirling competition. Everyone was very friendly and helpful. Our free breakfast was very good - with a good variety. The kids loved the pool and hot tub. We felt very safe while we were staying there and will consider staying again when we come to Cleveland again in 2009 for BTN competition. I would recommend this hotel highly. Thank you - C.J.Zimmerman

Posted by on Jul 17, 2007

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4 out of 5

Good Choice

The room was very clean and the bed was very comfortable. I was very pleased with the staff's friendliness and willingness to help. Would definately stay here again.

Posted by on Jun 10, 2007

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Property Features

There's a snack bar/deli on site. Free breakfast is served. Public spaces have free WiFi and wired Internet. There's an onsite business center. The business-friendly Quality Inn and Suites also features a sauna, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Oakwood Village hotel.

  • 60 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn and Suites offers 60 accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Televisions come with cable channels. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Holiday Inn Express Hotel Oakwood Village
  • Holiday Inn Express Oakwood Village
  • Oakwood Village Holiday Inn Express
  • Holiday Inn Express Cleveland Oakwood Village Ohio
  • Holiday Inn Oakwood Village
  • Oakwood Village Holiday Inn
  • Quality Inn Oakwood Village
  • Quality Oakwood Village
  • Quality Inn and Suites Hotel
  • Quality Inn and Suites Oakwood Village
  • Quality Inn and Suites Hotel Oakwood Village

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.