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4.5 out of 5

"We stay here every year for an event at the house of blues. We love it but wish there was an easier access to the opposite end of the hotel. We were o ... " More

By a verified traveler on Mon 24 Feb 2020

Hotel Description

3-star hotel near Rocket Mortgage FieldHouse

Heart of Cleveland

At this Gateway District hotel, you'll be well placed to visit Rocket Mortgage FieldHouse and Cleveland Arcade, both within a 5-minute walk. JACK Cleveland Casino and Progressive Field are also within half a mile (1 km).

Free breakfast

This hotel features a fitness center and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Free Internet, kitchens

The 175 guestrooms feature free WiFi and free wired Internet, flat-screen TVs with cable channels, and kitchens with refrigerators, stovetops, and microwaves. Other amenities include pillowtop beds, sofa beds, and sitting areas.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Aug 20 - Aug 21

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Residence Inn By Marriott Cleveland Downtown ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Residence Inn By Marriott Cleveland Downtown

Everyone (8) Couples (1) Family (2)
5 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 5, 2020 by General Manager

Dear Guest, all of us at Residence Inn Cleveland Downtown appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Colleen Davis, General Manager

4 out of 5
We stay here every year for an event at the house of blues. We love it but wish there was an easier access to the opposite end of the hotel. We were on the 4th floor but it’s quiet the journey to get to the road that HOB is on. Other than that it was great!!

Posted by , from Stow, OH on Feb 24, 2020

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Comment from Hotel Management

Feb 25, 2020 by General Manager

Dear Amanda, it was a pleasure welcoming you back to the Residence Inn Cleveland Downtown. While we are happy you had an overall pleasant stay, we regret not meeting some of your expectations and value your comments. Thank you for the kind rating, and we look forward to providing you with a much better visit the next time your travels bring you to Cleveland. Sincerely, Colleen Davis, General Manager

1 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by General Manager

Dear Guest, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Colleen Davis, General Manager

5 out of 5
The property is gorgeous, our room was gorgeous. Perfect for short or long term trips. Spacious and accommodating.

Posted by , from Girard on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by General Manager

Dear Amber, thank you for the great review of Residence Inn Cleveland Downtown! We appreciate the flattering comments about our comfortable accommodations. We value hearing from our guests and loved knowing how much you also enjoyed our property. We hope to welcome you again soon. Sincerely, Colleen Davis, General Manager

5 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by General Manager

Dear Guest, thank you for your terrific rating of the Residence Inn Cleveland Downtown. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Colleen Davis, General Manager

5 out of 5
The location is superb, and every single employee was so nice.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 4, 2019 by General Manager

Dear Guest, thank you for choosing Residence Inn Cleveland Downtown and also for the kind review. We are glad our prime location added to the enjoyment of your visit. Millions of visitors come to the Gateway District every year to enjoy all the excitement of our revitalized historic neighborhood. We will share your kind comments with our entire staff, and we hope to welcome you again soon. Sincerely, Steve Rudolph, General Manager

5 out of 5

Wonderful Experience

Within walking distance of our destination, friendly staff, huge room, and it was beautiful. I would recommend and go back!

Posted by on Feb 18, 2017

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5 out of 5

Great Hitel.

The staff is very friendly and helpful!! Beautiful rooms. Delicious breakfast provided by the hotel. I love staying at this hotel. I participate in the Christmas Story 5k and stay in this hotel. This is our 3rd year and our 3rd stay in this hotel. We love it!!

Posted by on Dec 5, 2016

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4 out of 5

Perfect if you are going to a Cavs game.

Pros: Location and the style of the room. Free happy hour.
Cons: Parking garage is small.
The hotel was across the street from Quicken Loans Arena maybe a 5 minute walk from the front door of the hotel to the arena entrance. Nice selection of bars and restaurants in the area. Really close to the house of blues as well. If I ever go back to Cleveland this is where I will stay.

Posted by on Jan 8, 2016

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5 out of 5

Current location

Wonderful location close to outside dining for summertime fun.

Posted by on Aug 16, 2015

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About the Residence Inn By Marriott Cleveland Downtown

Location 527 Prospect Ave E, Cleveland, OH 44115

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3400 square feet (316 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Residence Inn By Marriott Cleveland Downtown. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 7 levels
  • 3400 sq ft of conference space
  • 316 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (19.4 km / 12.1 mi)
  • Train station: Cleveland Station (3.2 km / 2 mi)
  • Metro station: Tower City-Public Square Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 2 per room (weight limit: 15 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.