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"No shuttle service to airport. Breakfast started at 7:30. Already gone by then. " More

By a verified traveler on Sun 06 Feb 2022

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Hotel Description

Columbus hotel in Northeast Columbus area

Northeast Columbus stay

A stay at this Northeast Columbus hotel places you within 3 miles (5 km) of Ohio Governor's Residence and Heritage Garden and 6 miles (10 km) of Greater Columbus Convention Center. Easton Town Center and Nationwide Arena are also within 6 miles (10 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour gym on site, and laundry facilities and free newspapers are also offered.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$100* Per night/room Aug 15 - Aug 16

Room, 1 King Bed, Accessible, Non Smoking (Rollin Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Columbus Airport, OH ratings based on 42 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Columbus Airport, OH

Everyone (21) Couples (7) Family (17)
1 out of 5
I would not recommend this hotel to anyone. They have absolutely no customer service at all. The night front desk clerk does not answer the phone. She was very rude When you get to the property you have a group of people hanging out front clearly smoking pot. Walk in the smell is even stronger, you smell it all the way through the hall to you room. I called before booking this hotel to see if they had airport pickup i was told yes we do. I called on the my husband was to arrive to see what the process was for the pickup. They told me where to have my husband to go and what to do. I then called again because his flight was going to be a little late. He told me no problem we will have a shift change here so just call back & they will send someone to get him. So we called & called & called over 15 times no answer at all. So he had to get a taxi to the hotel. I was on the phone with him when he got to it. He walked in and she says can i help you, He asked her if they had airport pickup she said no we dont. He asked my wife called spoke to two different people they told her you did. I was waiting for someone at the airport, she said i told you that we dont have that. if you cant to cancel your room. he told her no i just was calling when i got to the airport & no one was answering he phone. i called over 15 times with no answer . She said again you can cancel your room, then said you better stop being belligerent with me or I will cancel your room. He told her i am no just asking

Posted by on May 28, 2022

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2 out of 5
From the outside the hotel looks nice and updated, but not so much on inside. Carpet and bathroom were dirty. Our room kept filling with cigarette smoke, was given Lysol spray. No sleep and now sinus issues from the fumes.

Posted by on Apr 17, 2022

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Comment from Hotel Management

May 19, 2022 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear guest, thanks for your feedback, It saddens us to hear that your stay was less than pleasing due to the condition of the hotel, your room filling up with smoke and the cleanliness of the bathroom. breakfast. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

4 out of 5
No shuttle service to airport. Breakfast started at 7:30. Already gone by then.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 14, 2022 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear Guest, thanks for your feedback, now we no longer offer shuttle service for the airport but we do provide a car service (lyft) to and from the airport. Unfortunately breakfast does start at 7:30 am on the weekend. Hopefully should you decide to stay with us again in the future, we will meet your expectations.

4 out of 5

Posted by on Feb 5, 2022

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5 out of 5
Property very accessible from highway. Located in hotel row with other well known brands. Close to restaurants & shopping. Easton Mall, Dam’s Club, Costco, Giant Eagle are within 10 minutes or less. Very polite & attentive front desk staff. Rooms very neat & clean. Responsive housekeeping staff when I needed additional towels & soap. Needed a toothbrush kit, it was supplied at front desk. Breakfast was great! Attendant cleaned spaces after vacated by guests. Food was stocked continually. Drinks & fruit was accessible 24 hours. My family had a pleasant event free stay. I would return to stay again. 5 Stars in my book!

Posted by , from Ann Arbor on Jan 16, 2022

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Comment from Hotel Management

Jan 26, 2022 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear Guest, thank your feedback, thanks for the 5 and for complimenting the front desk and housekeeping staff, we look forward to hosting you again.

4 out of 5
Ran out of Kleenex

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 24, 2021 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear Guest, Thank you for taking the time to share your feedback

5 out of 5
Very helpful person at the front desk!

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 22, 2021 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear Guest, thank you for staying with us and for taking the time to share your feedback.

4 out of 5

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jun 19, 2021 by "Feb 16, 2021 by Country Inn & Suites by Radisson

Dear Guest, Thank you for staying with us and taking the time to share your feedback.We are glad you enjoyed your stay.

1 out of 5
Nothing it was disgusting , I would never stay again

Posted by , from Columbus, ohio on Oct 11, 2020

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Comment from Hotel Management

Oct 29, 2020 by GM

Dear Jocelynisha Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inn & Suites by Radisson, Columbus Airport, OH we apologize for the concerns you shared about your experience at this hotel. I have addressed your concern with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Country Inn & Suites by Radisson, Columbus Airport, OH

1 out of 5
The young lady did not greet us or acknowledge us when we walked in. She continued talking on the phone for 5 to 7 minutes. After she took my credit card she informs me I have to fill out a stack of papers which I have never had to do when checking into a hotel. The checkin process took far longer then needed even though I prepaid for the room online. She charged us 3x for the room even though I prepaid. I am still trying to get a charge off my account from a one night stay. The room was mediocre and overpriced with a stopped up tub and stained carpet.

Posted by , from Columbus on Sep 12, 2020

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Comment from Hotel Management

Sep 17, 2020 by Joe

Dear Lee, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future

About the Country Inn & Suites by Radisson, Columbus Airport, OH

Location 2900 Airport Dr, Columbus, OH 43219

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 250 square feet (23 square meters). A 24-hour fitness center, a library, and a vending machine are also featured at the business-friendly Country Inn & Suites by Radisson, Columbus Airport, OH. For a fee, parking is available. This Columbus hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 3 levels
  • 250 sq ft of conference space
  • 23 sq m of conference space
  • Built in 2001
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Columbus Airport, OH offers 83 accommodations with coffee/tea makers and complimentary weekday newspapers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Columbus Airport
  • Country Inn Carlson Columbus Airport
  • Country Inn & Suites by Radisson, Columbus Airport, OH Hotel
  • Country Inn & Suites by Radisson, Columbus Airport, OH Columbus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Country Inn & Suites by Radisson, Columbus Airport, OH.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.